Julie V Navarro John
Kissimmee,FL
Summary
Dedicated Healthcare Professional with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Advent Heath Care Center ACC
Kissimmee , FL
2021.05 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed over 50 calls per day utilizing multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Monitored office supplies by checking inventory and placing orders.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Retail Sales Associate
Burlington
Orlando , FL
2018.09 - 2020.09
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers, which increased sales by 10%.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Physical Therapy Aide
Stride Physical Therapy And Rehabilitation
Orlando , FL
2014.01 - 2020.04
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Enforced safety procedures with all patients.
- Performed electrical stimulation, ultrasounds, matrix, myofascial release and spot massages to improve patient movement and functions.
- Maintained supply inventory by placing orders when supplies ran low.
- Conferred with staff to discuss and evaluate patient information for planning, modifying and coordinating treatment.
- Recorded patient status in progress notes.
- Coordinated daily activities of patients to support them in their individual care programs.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Communicated with physicians to provide updates on patient care.
- Worked with patients from age 18 to 75.
- Assisted with treatment and clerical needs of 4-5 customers during lunch breaks or call outs.
Administrative Assistant/Transplant Coordinator
Montefiore Center For Transplant
New York , NY
2011.12 - 2012.12
- Maintained patient brochures for Pre and Post-Transplant patients.
- Assisted transport coordinators and nurses in scheduling patient appointments for transplant evaluations.
- Updated various internal reports, collected and compiled data and performed follow-up.
- Coordinated and follow-up with patients to schedule procedures, tests, and surgeries.
- Answered over 50 customer calls per day using multiple console telephone system to direct calls to appropriate personnel.
- Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures.
- Used MS Word to edit and format draft correspondence prepared by staff members.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
- Verified patients progress to nurses and coordinators when ready to be listed for Transplant.
- Processed authorizations for listed transplant patients, and confirmed insurance eligibility of patient.
Education
High School Diploma -
St. Anthonys High School
New York, NY08.1985
Skills
- Multi-Line Phone Systems
- Computer Proficiency
- Multitasking and Prioritization
- Payment Processing
- Schedule Coordination
- Complex Problem Solving
- Team Building
- Attention to Detail
Timeline
Front Desk Receptionist
Advent Heath Care Center ACC
2021.05 - Current
Retail Sales Associate
Burlington
2018.09 - 2020.09
Physical Therapy Aide
Stride Physical Therapy And Rehabilitation
2014.01 - 2020.04
Administrative Assistant/Transplant Coordinator
Montefiore Center For Transplant
2011.12 - 2012.12
High School Diploma -
St. Anthonys High School
Similar Profiles
Isabell StaplesIsabell Staples
Certified Nursing Assistant at ACC Care CenterCertified Nursing Assistant at ACC Care Center
Guadalupe AlejoGuadalupe Alejo
CNA Student at Sac Med Training (ACC Care Center)CNA Student at Sac Med Training (ACC Care Center)
LAUREN KimLAUREN Kim
Group Exercise Instructor at NOVO PEAK HEATH CARE CENTERGroup Exercise Instructor at NOVO PEAK HEATH CARE CENTER