Julie V Navarro John
Kissimmee,FL
Summary
Dedicated Healthcare Professional with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Advent Heath Care Center ACC
Kissimmee, FL
05.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed over 50 calls per day utilizing multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Monitored office supplies by checking inventory and placing orders.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Retail Sales Associate
Burlington
Orlando, FL
09.2018 - 09.2020
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers, which increased sales by 10%.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Physical Therapy Aide
Stride Physical Therapy And Rehabilitation
Orlando, FL
01.2014 - 04.2020
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Enforced safety procedures with all patients.
- Performed electrical stimulation, ultrasounds, matrix, myofascial release and spot massages to improve patient movement and functions.
- Maintained supply inventory by placing orders when supplies ran low.
- Conferred with staff to discuss and evaluate patient information for planning, modifying and coordinating treatment.
- Recorded patient status in progress notes.
- Coordinated daily activities of patients to support them in their individual care programs.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Communicated with physicians to provide updates on patient care.
- Worked with patients from age 18 to 75.
- Assisted with treatment and clerical needs of 4-5 customers during lunch breaks or call outs.
Administrative Assistant/Transplant Coordinator
Montefiore Center For Transplant
New York, NY
12.2011 - 12.2012
- Maintained patient brochures for Pre and Post-Transplant patients.
- Assisted transport coordinators and nurses in scheduling patient appointments for transplant evaluations.
- Updated various internal reports, collected and compiled data and performed follow-up.
- Coordinated and follow-up with patients to schedule procedures, tests, and surgeries.
- Answered over 50 customer calls per day using multiple console telephone system to direct calls to appropriate personnel.
- Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures.
- Used MS Word to edit and format draft correspondence prepared by staff members.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
- Verified patients progress to nurses and coordinators when ready to be listed for Transplant.
- Processed authorizations for listed transplant patients, and confirmed insurance eligibility of patient.
Education
High School Diploma -
St. Anthonys High School
New York, NY08.1985
Skills
- Multi-Line Phone Systems
- Computer Proficiency
- Multitasking and Prioritization
- Payment Processing
- Schedule Coordination
- Complex Problem Solving
- Team Building
- Attention to Detail
Timeline
Front Desk Receptionist
Advent Heath Care Center ACC
05.2021 - Current
Retail Sales Associate
Burlington
09.2018 - 09.2020
Physical Therapy Aide
Stride Physical Therapy And Rehabilitation
01.2014 - 04.2020
Administrative Assistant/Transplant Coordinator
Montefiore Center For Transplant
12.2011 - 12.2012
High School Diploma -
St. Anthonys High School
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