Ray Montes De Oca
Doha,Qatar
Summary
Hospitality professional with proven track record in high-end dining environments, ensuring exceptional guest experiences through meticulous attention to service details. Highly reliable and adaptable, fostering collaborative team atmosphere focused on achieving superior dining service. Adept in conflict resolution and staff training to maintain service excellence.
Overview
5
5
years of professional experience
Work History
Senior Head Waiter
Park Chinois Doha
Doha
06.2025 - Current
- Supervise and coordinate daily front-of-house operations in a high-end fine dining environment, ensuring exceptional service standards at all times.
- Lead, guide, and support the service team to deliver consistent, detail-oriented, and culturally refined dining experiences.
- Handle VIP guests and high-profile clientele with professionalism, discretion, and personalized service.
- Manage challenging situations and guest concerns calmly and efficiently, maintaining a positive atmosphere and customer satisfaction.
Bartender/ Floor Supervisor
Dusit Hotel & Suites (Churchill Cigar Lounge)
Doha
10.2024 - 05.2025
- Crafted and served classic and signature cocktails in a high-end lounge setting, ensuring a refined and personalized guest experience.
- Provided expert cigar recommendations, including cutting, lighting, and pairing with beverages, delivering a premium cigar lounge experience.
- Handled cash register operations and closing procedures with accuracy, including inventory control and efficient billing, while maintaining exceptional customer service.
- Demonstrated in-depth knowledge of spirits, liqueurs, and cocktail techniques, ensuring precise preparation, balanced flavors, and consistently high-quality presentation in every drink served.
Head Waiter
Dusit Hotel & Suites (Tropicana 360)
Qatar
05.2024 - 10.2024
- Delivered quality service within a high-volume bar environment, guaranteeing customers' satisfaction and retention.
- Selected and mixed ingredients to create beverages in accordance with prescribed recipes.
- Processed cash and credit transactions accurately, including tipping and till balancing.
- Worked with the kitchen staff to assist in the timely placing and receipt of food orders for bar service patrons.
- Boosted sales and customer engagement by promoting special events and drink promotions.
- Kept the bar area clean and organized in accordance with health and safety standards.
Head Waiter
Fuumiyaki Restaurant
Havana, Cuba
10.2022 - 03.2024
- Showed excellent knowledge of the menu and daily specials.
- Successfully handled a high-volume workload, multitasking to take orders, serve food and beverages, and process payments while keeping focus on attention to detail.
- Actively upsold additional menu items and informed customers about special promotions, driving a 30% increase in sales revenue, financial health of the restaurant as a whole.
- Achieved high success in turning negative experiences into positive experiences by leveraging strong problem solving skills in resolving customer complaint resolution.
Waiter
Coffee Bar Color Café
Havana, Cuba
04.2021 - 09.2022
- Provisioned attentive service in diverse clientele environments, creating an atmosphere for a personalized dining experience and building a rapport with customers.
- Operated cash drawer in a timely manner, taking payments and counting receipts with integrity.
- Worked closely with kitchen and bar staff for timely food and beverage delivery, coordinating orders to maximize efficiency and guest satisfaction.
- Ensured cleanliness of work space by keeping up with health and safety standards to uphold a safe workspace for both clients and employees.
Education
Automation Engineering -
Universidad Tecnológica de la Habana Jose Antonio Echeverría ( CUJAE)
01.2022
Outstanding participation - Global Perspective on Democracy
University of Virginia
VA, United States01.2016
Skills
Computer skills
Programming
Communications
Problem-solving
Staff Training
SOP implementation
Upselling techniques
Customer Service
Attention to details
Adaptability
Interpersonal communication
Teamwork
Empathy
Multitasking
Active Listening
Guest relations management
Menu presentation
Cash handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Personal Information
Date of Birth: 02/11/99
Timeline
Senior Head Waiter
Park Chinois Doha
06.2025 - Current
Bartender/ Floor Supervisor
Dusit Hotel & Suites (Churchill Cigar Lounge)
10.2024 - 05.2025
Head Waiter
Dusit Hotel & Suites (Tropicana 360)
05.2024 - 10.2024
Head Waiter
Fuumiyaki Restaurant
10.2022 - 03.2024
Waiter
Coffee Bar Color Café
04.2021 - 09.2022
Automation Engineering -
Universidad Tecnológica de la Habana Jose Antonio Echeverría ( CUJAE)
Outstanding participation - Global Perspective on Democracy
University of Virginia