Darci Sanders
Altoona
Summary
Skilled Patient Care Technician offering demonstrated expertise in patient support developed 4 years of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Tech
MercyOne Medical Center - West Des Moines
2022.12 - 2023.03
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Documented patient information and care activities in electronic health record.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Client Support Specialist
ARAG Legal Insurance
2018.03 - 2022.12
- Cross-trained and provided backup support for organizational leadership.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Generated weekly outgoing communications with clients
- Created monthly spreadsheets using Microsoft Word and Excel
- Worked side by side with finance to ensure the daily checks to clients were received correctly
- Worked with the claims team to file claims in a timely manner
- Worked directly with outside vendors
- Processed and reviewed all incoming correspondences and made sure they went to the right direction
Home Health CNA
Maxim Healthcare
2016.03 - 2018.04
- Performed light housekeeping tasks to maintain a clean, safe, and comfortable environment for patients at home.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Provided transportation assistance to doctor appointments or therapy sessions as needed for continued patient care outside the home setting.
- Reduced caregiver burden by providing respite care services that allowed family members time away from caregiving duties.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Cleaning Service Owner
Self
2015.02 - 2017.01
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Made sure customers were satisfied with their homes after a cleaning
- Balanced incoming/outgoing finances
- Kept up to date with business insurance
Education
Master of Arts - CNA
Signature Healthcare
Waukee, IA05.2012
High School Diploma -
Southeast Polk High School
Pleasant Hill, IA05.1994
Skills
- ADL support
- Support Services
- Qualified in patient transport
- Patient Care Technician/Assistant
- Specimen Collection
Certification
- CNA - Certified Nursing Assistant
- CPCT/A - Patient Care Technician/Assistant
- CPR
- First Aide
- Child and dependent Adult Abuse Class
Timeline
Patient Care Tech
MercyOne Medical Center - West Des Moines
2022.12 - 2023.03
Client Support Specialist
ARAG Legal Insurance
2018.03 - 2022.12
Home Health CNA
Maxim Healthcare
2016.03 - 2018.04
Cleaning Service Owner
Self
2015.02 - 2017.01
Master of Arts - CNA
Signature Healthcare
High School Diploma -
Southeast Polk High School
- CNA - Certified Nursing Assistant
- CPCT/A - Patient Care Technician/Assistant
- CPR
- First Aide
- Child and dependent Adult Abuse Class
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