Cynthia D'Avila
Orem,UT
Summary
Highly-effective Human Resources Manager delivering successful strategies for maximizing personnel retention and productivity. Knowledgeable in BPO's, PEO's, Customer Service, Mortgage Lending and Real Estate industries. Proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
16
16
years of professional experience
Work History
Human Resources Manager
Innovative Labs
06.2022 - 06.2024
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Built relationships with stakeholders and maintained trust and respect with employees.
- Created and developed HR department structure, including comprehensive HR policies.
- Managed HR Department and assisted 400 employees in four (4) of our production warehouses.
- Conducted thorough employee evaluations, providing feedback and guidance for professional growth.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Developed and implemented talent management, growth initiatives
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Developed and implemented intentional Culture and Inclusiveness initiatives turned around employee morale and business culture.
- Evaluated, proposed, and implemented new performance management processes, HRIS implementations, payroll management, new policies and employee processes, training and development, compensation, benefits, and wellness initiatives
- Conducted thorough audits of HR systems and processes to identify areas of improvement or necessary updates.
- Directed, administered, and monitored compliance with state labor laws and regulations as well as federal laws and regulations: EEO, ADA, ERISA, FMLA, FLSA, OSHA, COBRA, HIPAA, ACA, Unemployment Claims, and Worker's Compensation claims.
Staffing Manager
Premier Employee Solutions
02.2021 - 10.2022
- Human Resources/Staffing Manager- Full cycle Recruitment, Managed HR Metrics, Managed onboarding,
- Provided exceptional customer service to both clients and candidates throughout the entire placement process by maintaining timely communication channels at all stages of engagement.
- Performed sourcing, interviewing, negotiations and hiring.
- Mitigated risk factors in the recruitment process by conducting thorough background checks and reference verifications for potential candidates.
- Established strong rapport with colleges, universities, and trade schools to facilitate mutually beneficial partnerships that promoted talent acquisition initiatives within targeted demographics.
- Researched and implemented system change to new HRIS software for a 400+ employee company
- Managed onboarding, offboarding, and maintained 400+ employee files and confidential information.
- Spearheaded training programs for internal staff members on best practices in interviewing techniques, resume evaluation protocols, and candidate assessment methodologies.
- Payroll verification, scheduling, background check, E-Verify. Onboarding, Orientation.
- Worker's Compensation claims filing, medical follo-up.
Human Resources Operations Manager
Strongbrook
06.2018 - 03.2021
- Managed complex employee relations issues, conducting thorough investigations to ensure fair resolutions for all parties involved.
- Supported organizational growth through strategic workforce planning, identifying staffing needs and skill gaps to facilitate hiring decisions.
- Managed payroll processing for hundreds of employees, ensuring timely payment while adhering to strict budgetary guidelines.
- Facilitated annual performance review process for all staff members, providing constructive feedback and setting tangible goals for professional growth.
- Managed employee benefits programs by regularly reviewing offerings to ensure competitiveness within the industry.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Processed employee claims involving performance issues and harassment.
- Devised hiring and recruitment policies for company.
Senior Human Resources Manager
Latham Pool Manufacturing
06.2017 - 06.2018
- Managed complex HR projects, leading to increased organizational effectiveness and collaboration.
- Coordinated 6 recruitment campaigns yearly to maintain staff levels.
- Helped department leaders devise ways to fairly assess employee performance and develop improvement plans.
- Performed Full-Cycle Recruitment: advertising, sourcing, interviewing, hiring, background checks, On-boarding, E-Verify, I-9's.
- Spearheaded diversity and inclusion strategies, resulting in more inclusive workplace culture.
- Reported weekly on status of new hires, terminations, and open positions.
- Maintained and organized personnel files for over 300 employees.
- Conducted annual and new benefit orientations.
- Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
- Investigated and managed workplace injuries, including injury reports/investigations. Referred employees to industrial clinics, and filed Workers Compensation Claims with insurance carriers.
- Processed FMLA claims and other leaves of absence.
- Scheduled biannual safety training and meetings.
- Updated OSHA Logs and organized Safety Team meetings to flush out safety issues.
- Conducted random audits of personnel, files, attendance, and safety training, employee relations, and assisted with other counseling and disciplinary documentation.
- Planned employee events, social functions, and recognition programs.
Sr. Generalist/Employee Relations Consultant
PayPal, thru Apex
03.2017 - 03.2018
- Senior Generalist involving HR operations with PayPal Global locations in US, Central America and Brazil.
- Provided counsel and assistance to employees and all levels of management with Employee Relations or Management issues guided by the company's corrective action policy, benefit policy and labor law legislation.
- Collaborated with all levels of management, HR Partners and in-house Legal Counsel regarding employee relations issues.
- As Employee Relations Consultant, conducted coaching and counseling at all levels of management. Handled complex employee relations including performance management and corrective actions aligned in accordance of the company's corrective action policy.
Human Resources Manager/Recruiter/Employee Relations
FUSION BPO SERVICES
10.2015 - 03.2017
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times during this Global company acquisition.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Responsible for on-boarding employees to new company including reviewing company policies, employee handbook, procedures and benefits
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
Human Resources Recruiter
CONCENTRIX
10.2013 - 09.2015
- Recruiter for global call center operations
- Full cycle recruitment for a variety of positions including Sales, Administrative, IT, and customer service positions;
- Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.
- Liaised with hiring managers to develop and implement strategies to source and recruit top talent. Developed social media recruitment, nationwide workforce ads, and local hiring fairs at college and universities and local Department of Workforce Services.
- Facilitated interview and hiring discussions with interviewers and hiring managers and maintained reports and performance metrics to generate outcomes.
- Directed on-boarding, E-Verify, I-9's, benefits, and orientations.
Human Resources Generalist
AMERICAN GOLD MORTGAGE
01.2008 - 10.2013
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained up-to-date records of employee information in HRIS system.
- Recruiting -Ran personnel recruitment background investigations and interviewed potential job candidates.
- Completed E-Verify, onboarding and I-9 documentation.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Maintained payroll and benefits for employees and benefits enrollment.
Education
Human Resources Certificate - Human Resources
Salt Lake Community College
Salt Lake City, UT05.2013
BS Psychology - Psychology
Hope International University
Fullerton, CA05.2001
Associate of Arts - Paralegal Studies
Southern California College of Business And Law
Brea, CA06.1999
Skills
- Native English speaker
- Fluent in Spanish
- HR Management
- HR Strategies
- Organizational Development
- Change Management
- Leadership
- Relationship Building
- Benefits and compensation management
- Corrective Action Planning
- Recruitment and hiring
- Human Resources Operations
- Talent Acquisition
- Payroll Administration
- Compliance
- Onboarding and Orientation
- Legal Compliance
- Employee Onboarding
- Staff Management
- Performance Appraisal
- Employee Retention
- Workforce Planning
- Recruitment and selection
- Training development
- Recruitment
- Policy Enforcement
- Employee Handbook Development
- Risk Management
- New Employee Orientation
- Leadership Development
- Diversity and Inclusion
- Human Resource Information System HRIS
- Labor Relations Coordination
- Health and Safety Programs
- Accident Investigations
- Leadership Training and Development
- Payroll coordination
- Background Checks
- Benefits Administration
- Exit Interviews
- Labor Relations
- Employment law
- Onboarding, Training, and Development
- Unemployment Claims
- Workers Compensation Claims Management
- Safety Program Coordination
- OSHA
www.linkedin.com/in/cynthiajdavila
I enjoy training employees and helping them with their career path.
Languages
Spanish
Full Professional
Timeline
Human Resources Manager
Innovative Labs
06.2022 - 06.2024
Staffing Manager
Premier Employee Solutions
02.2021 - 10.2022
Human Resources Operations Manager
Strongbrook
06.2018 - 03.2021
Senior Human Resources Manager
Latham Pool Manufacturing
06.2017 - 06.2018
Sr. Generalist/Employee Relations Consultant
PayPal, thru Apex
03.2017 - 03.2018
Human Resources Manager/Recruiter/Employee Relations
FUSION BPO SERVICES
10.2015 - 03.2017
Human Resources Recruiter
CONCENTRIX
10.2013 - 09.2015
Human Resources Generalist
AMERICAN GOLD MORTGAGE
01.2008 - 10.2013
Human Resources Certificate - Human Resources
Salt Lake Community College
BS Psychology - Psychology
Hope International University
Associate of Arts - Paralegal Studies
Southern California College of Business And Law
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