Summary
Overview
Work History
Education
Skills
Timeline
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Carla Roseberry

Carla Roseberry

Summary

Detail-oriented Compliance Manager offering nearly two decades of expertise in a combination of risk management, legal research, policy development and strategic planning in highly technical fields. Advanced knowledge of regulatory compliance with proven track record of partnering with executives, attorneys, and business leaders to identify vulnerabilities and create corrective actions. Collaborative and team-oriented with excellent communication and interpersonal skills to foster strategic partnerships and promote company reputation.

Overview

20
20
years of professional experience

Work History

Director of Compliance

VRC Companies, LLC
03.2022 - Current
  • Managed compliance efforts and team's participation in external auditing for System and Organization Controls (SOC) SSAE SOC 2 Type II reporting and audits.
  • Provided guidance and best practices for remediating and mitigating controls gaps ensuring sufficient remediation plans and tracking timely resolution
  • Managed a team of Quality Assurance Managers and Compliance Specialists
  • Worked with the National Association for Information Destruction (NAID) auditors to facilitate external audits of over 100 facilities
  • Maintained effective working relationships with regulatory authorities
  • Completed monthly internal audits on the Ballast Audit System.
  • Conducted surveillance utilizing Eagle Eye Surveillance cameras through Securitas.
  • Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
  • Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls.
  • Defined and developed policies and procedures for consumer reporting and privacy practices.
  • Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
  • Collaborated with HR and IT to develop and implement code of business and ethics and anti-harassment policies and related personnel training.
  • Publicized health and safety program requirements and mentored employees on critical nature of compliance.
  • Drove optimization of regulatory risks management, control testing and process improvements.
  • Developed Driver Qualification File program and facilitated Department of Transportation regulations company wide.
  • Developed and initiated the Enterprise Safety Committee for a company wide safety committee.
  • Chairperson of the Enterprise Safety Committee.
  • Conducted in-person facility audits.
  • Subject matter expert in OSHA safety regulations, FMCSA, NAID, HIPAA, and HITECH.
  • Managed compliance efforts, reporting and audits.
  • Maintained effective working relationships with regulatory authorities, suppliers and customers.
  • Prepared records and data for regular audits.

Corporate Bankruptcy Paralegal Consultant

Saccullo Business Consulting
12.2019 - 01.2023
  • Researched statutes, decisions, legal articles, and codes.
  • Analyzed problematic areas to provide recommendations and solutions.
  • Created and developed detailed work plans to meet business priorities and deadlines.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Maintained up-to-date records of research activities and results for future reference.
  • Maintained court dockets and updated disposition of cases after court hearings and trials.
  • Answered telephone calls, took messages and transferred calls to appropriate colleagues.
  • Maintained and updated electronic databases to accurately and securely store court documents.
  • Reviewed court documents to process subpoenas, motions and pleadings.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Processed medical records requests from outside providers according to facility, state, and federal law.

Associate Manager, Contracts

NexAir, LLC
10.2019 - 03.2022
  • Oversaw and executed highly technical contracts for atmospheric gas products from start to finish and monitored start to finish, including sales contracts, GPOs, product supply agreements, and governmental contracts.
  • Initiated contracts on behalf of over 100 sales professionals across the southeast and addressed necessary negotiations and adjustments.
  • Implemented improvements to contract generation process to increase efficiency.
  • Drafted, reviewed and revised contracts for accuracy and completeness.
  • Adhered to legal and contractual requirements for compliant contract processes.
  • Addressed contract disputes and provided advice and guidance to resolve issues.
  • Facilitated communication between involved parties to enable timely contract sign-off.
  • Stored and filed contract documents in orderly, organized systems.
  • Prepared and issued reports on contract performance and compliance.
  • Tracked contract milestones and updated stakeholders to facilitate project progress.
  • Created solicitation packages and conducted thorough research for each bid.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to the General Counsel.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Researched statutes, decisions, legal articles, and codes.
  • Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
  • Maintained up-to-date knowledge of applicable laws and regulations.
  • Assisted with development of compliance objectives and strategies regarding a large commercial fleet, ISO Compliance, FDA Compliance, Pharmaceutical Board compliance for the sale of oxygen, and business licensing requirements.
  • Completed vendor assessments and customer questionnaires focusing on ISO 9001:2015 (QSM) both manually and through Vendor Management Portals, such as ARIBA and AVETTA, USPTO, and BECHTEL.
  • Kept informed regarding pending industry changes, trends or best practices.
  • Evaluated and monitored supplier and partner relationships to support compliance.
  • Worked collaboratively with departments to increase success with bid opportunities and supported internal initiatives to improve value proposition.
  • Processed governmental customer forms that required collaboration with other subject matter experts and review of terms and conditions.
  • Developed detailed requests for estimates used to kick off proposals and worked directly with the procurement team.

Corporate Paralegal to General Counsel

Fred's Pharmacy/Fred's, Inc.
03.2017 - 10.2019
  • Corporate Paralegal to General Counsel at a Publicly Traded Company.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Filed annual reports with Secretary of State.
  • Drafted agendas, resolutions and minutes.
  • Filed and prepared Corporate filings.
  • Maintained legal databases and records.
  • Assisted General Counsel in the revision of contracts.
  • Spearheaded all responses to EEOC Complaints, ADA Complaints, Board of Pharmacy Complaints, Weights and Measures Complaints, FDA Complaints, Tobacco Board Complaints and facilitated the payment of various fines and penalties.
  • Completed highly technical legal documents involving pharmaceuticals, retail sales, import and export, and collective bargaining.
  • Conducted investigations into employee complaints, ethics complaints, and loss prevention events.
  • Hosted the Compliance and Ethics Hotline
  • Assisted with Insurance Risk and Loss Run Reports.
  • Assigned pre approved Associate Counsel.
  • Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
  • Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
  • Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of company.
  • Monitored changes in laws, regulations and other legal matters to keep firm compliant with requirements.
  • Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as Westlaw and print sources.
  • Revised and finalized letters, briefs, and memos.
  • Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
  • Produced legal documents such as briefs, pleadings and appeals.
  • Collaborated with attorneys to develop strategies for each case.
  • Assisted attorneys with reviewing and organizing witness reports.
  • Maintained up-to-date knowledge of applicable laws and regulations regarding Sarbanes-Oxley.
  • Created and maintained compliant work environment.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Spearheaded Mass Tort cases in which Fred's, Inc. was the Plaintiff.
  • Worked closely with attorneys on FACTA cases.
  • Member of Crisis Management Team as company faced Bankruptcy.
  • Remained with company until it closed and then worked as a consultant for the Fiduciary Trust handling the Fred's Bankruptcy.

Subrogation Paralegal

Gatti, Keltner, Bienvenu & Montesi
04.2016 - 03.2017
  • Conducted detailed client intakes and entered information into company database.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Conferred with clients and other involved parties to gather and track case information.
  • Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Generated Pro Forma Settlements and finalized monetary settlements to clients, payments to attorneys, and payments to medical providers.
  • Worked closely with Medicare and Medicaid, as well as private insurance companies to recoup or to subrogate insurance payments back to the initiator of the payment.
  • Interviewed clients to obtain information relevant to cases.

Legal Operations Manager

John Michael Bailey Injury Lawyers
10.2003 - 04.2016
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Created visual displays such as timelines, graphs and PowerPoint slides to explain complex concepts during trials.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Edited and proofread legal documents to verify accuracy.
  • Conducted detailed client intakes and entered information into company database.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Prepared legal briefs, motions, and pleadings.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Conferred with clients and other involved parties to gather and track case information.
  • Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
  • Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
  • Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
  • Monitored changes in laws, regulations and other legal matters to keep firm compliant with requirements.
  • Analyzed evidence gathering and presentation, client counseling and jury selection methods processes for civil litigation.
  • Assisted clients with providers, property damage claims, and treatment schedules.
  • Scheduled and prepared clients for recorded statements.
  • Experienced in Medicare and medical, as well as private insurance subrogation compliance, investigated facts to obtain relevant issues necessary to determine causation, damages, and extent of injuries.
  • Developed litigation plan to track and control legal expenses,
  • Negotiated with insurance adjusters and outside counsel to reach a fair settlement.
  • Ordered, reviewed, and summarized medical records.

Education

Master of Arts - Education

Ashford University
Clinton, IA
07.2015

Master of Arts - Healthcare Administration

Ashford University
Clinton, IA
08.2013

Skills

  • Operational Efficiency
  • Corrective Actions
  • Records Management Systems
  • Controls Tests
  • Risk Management Strategies
  • Quality Control
  • Regulatory Requirements
  • Regulatory Examinations
  • State and Federal Regulations
  • Payment Card Industry Data Security Standard (PCI DSS)
  • Investigation Skills
  • Operational Auditing
  • SSAE SOC 2, Type II Audits
  • Internal Control Systems

Timeline

Director of Compliance

VRC Companies, LLC
03.2022 - Current

Corporate Bankruptcy Paralegal Consultant

Saccullo Business Consulting
12.2019 - 01.2023

Associate Manager, Contracts

NexAir, LLC
10.2019 - 03.2022

Corporate Paralegal to General Counsel

Fred's Pharmacy/Fred's, Inc.
03.2017 - 10.2019

Subrogation Paralegal

Gatti, Keltner, Bienvenu & Montesi
04.2016 - 03.2017

Legal Operations Manager

John Michael Bailey Injury Lawyers
10.2003 - 04.2016

Master of Arts - Education

Ashford University

Master of Arts - Healthcare Administration

Ashford University

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Carla Roseberry