Shelbie Jacobs
Kettering,OH
Summary
Highly-skilled phlebotomist with one and a half years experience in healthcare settings. Provides compassionate and professional care. CPR certified and am familiar with HIPAA compliance and regulations.
Overview
9
9
years of professional experience
Work History
Phlebotomist
CompuNet
01.2023 - Current
- Collect blood specimens
- Process blood and non-blood specimens
- Prepare specimens to be sent out
- Make and receive phone calls
- Communicate with patients, nurses and physicians
Host
Red Robin
11.2018 - 08.2023
- Greeted guests when entering the restaurant
- Seat guests at tables
- Assisted servers
- Make and receive phone calls
- Place and package to go orders
- Share knowledge of menu
- Clean the entrance, dining rooms and bathrooms
Server
Cheddar's Scratch Kitchen
10.2021 - 07.2023
- Share knowledge of menu with guests
- Take orders for guests
- Send orders to kitchen
- Take payment
- Serve food and beverages
- Fix wrong orders
- Make and receive phone calls
- Place and package to go orders
- Handle customer complaints over the phone
- Work expo line in kitchen
Forklift Operator
DHL
02.2021 - 08.2021
- Locate and move pallets of product form one location to another
- Inspected equipment for defects and performed maintenance tasks
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas
Customer Service Representative
Assurant
08.2020 - 12.2020
- Made and received phone calls
- Updated client information
- Spoke with clients and insurance agents on the phone
- Attended team meeting
- Sent and received emails
- Resolved client complaints
Customer Service Representative
L Brands
08.2019 - 05.2020
- Assisted customers via online chat And phone calls
- Cancelled orders
- Applied offer codes to orders
- Tracked the delivery of packages
- Sent refunds to customers
- Helped customers find product on the company website
- Found store locations and phone number for customers
- Answered product questions.
Stocker
Costco
09.2016 - 09.2018
- Assist customers looking for products
- Stock merchandise
- Box down aisles
- Fold clothes
- Pick up trash
- Operated an EPJ
- Called other stores looking for products for customers
Sales Associate
American Eagle Outfitters
10.2015 - 12.2016
- Engaged with customers to build rapport and loyalty
- Open fitting rooms
- Take payment and operate cash register
- Restock merchandise
- Inventory incoming shipments
- Prepared merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked store system for merchandise at other sites
- Managed returns, exchanges and refunds in accordance with store policy
Education
National Phlebotomy Certification -
Ohio School of Phlebotomy
Columbus, OHSkills
- Detail Oriented
- Friendly
- Self Motivated
- Problem Solver
- Calm Under Pressure
- Excellent Communication
- CPR Certified
- Customer service specialist both in person and over the phone
- Knowledgeable in the retail, restaurant, and healthcare industries
- Strong communication and problem-solving skills
- Motivated by customer satisfaction
Timeline
Phlebotomist
CompuNet
01.2023 - Current
Server
Cheddar's Scratch Kitchen
10.2021 - 07.2023
Forklift Operator
DHL
02.2021 - 08.2021
Customer Service Representative
Assurant
08.2020 - 12.2020
Customer Service Representative
L Brands
08.2019 - 05.2020
Host
Red Robin
11.2018 - 08.2023
Stocker
Costco
09.2016 - 09.2018
Sales Associate
American Eagle Outfitters
10.2015 - 12.2016
National Phlebotomy Certification -
Ohio School of Phlebotomy
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