Summary
Overview
Work History
Education
Skills
Area Of Expertise
References
References
Timeline
Generic

Kiara Loring

Little Rock,Arkansas

Summary

I am a highly adaptable and experienced professional with a background in customer service, human resources, mental health, and operational management. I am a creative thinker who identifies and solves problems. I take a confident approach to organizing and completing tasks. I am efficient in adapting, interpreting, and implementing new policies. I have a clear understanding of operational/management systems, technology, and a rapidly growing mental health field. I am a team player and self-starter with thorough knowledge of trending changes to mental health, sales & marketing, and operational systems. I possess a B.S. in Psychology and currently acquiring a Master's Degree. I am ambitious and tenacious about achieving the organization's shared goals. I'm a professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. My broad experience includes office management, dispatching, and database management. Recognized for exemplary customer service and team collaboration.

Overview

8
8
years of professional experience

Work History

Surgery/Front End Coordinator

Surgical Associates of AR
Little Rock
07.2023 - 11.2023
  • Maintained patient records in accordance with HIPAA regulations and monitored office compliance with all applicable laws.
  • Coordinated with surgeons, anesthesiologists, nurses, and other medical staff to ensure the smooth running of surgical operations.
  • Scheduled appointments for patients, prepared necessary paperwork, and provided information regarding pre-operative instructions.
  • Communicated effectively with patients to answer questions about their treatment plans and upcoming surgeries.
  • Developed policies and procedures related to surgery scheduling and coordination.
  • Collaborated with insurance companies to verify coverage for surgical procedures.
  • Provided post-operative care instructions to patients prior to discharge from hospital or clinic setting.
  • Monitored inventory levels of medical and office supplies used in the operating room setting and clinic.
  • Facilitated communication between surgeons and other healthcare professionals involved in a patient's care plan.
  • Organized meetings among OR personnel to discuss changes in protocols or safety issues.
  • Managed schedules for multiple surgeons within the same facility.
  • Reviewed patient charts prior to surgery date to ensure accuracy of data entered into system.
  • Advised patients on preparation requirements before undergoing a particular type of surgery.
  • Obtained signatures and collected completed pre-operative consent and HIPAA forms from patients.
  • Answered phones, greeted patients and filed paperwork to maintain smooth operations in front office.
  • Assisted in debugging web applications and resolving issues related to front end design.
  • Conducted cross browser compatibility tests to ensure optimal performance across different browsers and devices.
  • Participated in brain storming sessions to come up with creative ideas and effective solutions.

Family Service Worker

Dept. of Human Services (DCFS)
Little Rock
10.2022 - 06.2023
  • Provided protective foster care & supportive services for abused or neglected children
  • Investigated suspected child abuse & neglect complaints
  • Analyzed investigative findings & observations to develop case plans
  • Intervened in crisis situations & provided counseling/guidance to promote positive outcomes
  • Conducted home studies, family assessments, and interventions.
  • Referred clients to respective agencies to guarantee needs were met.
  • Participated in regular team meetings to discuss case management issues and plan services for clients.
  • Established collaborative relationships with parents and guardians in order to provide effective care for their children.
  • Facilitated communication between school personnel, parents and guardians, therapists, psychiatrists, and other professionals involved in the student's care.

Operations Manager

Larry's Transportation
Little Rock
03.2019 - 08.2022
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Provided technical expertise in the design and implementation of automated systems used in the operations department.
  • Managed scheduling, training and inventory control.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Managed routes, schedules, and budgets; ensuring operations are effective
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Ensured fleet maintenance
  • Collaborated with management to ensure budget compliance
  • Identified and analyzed market trends
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Ensured compliance with safety regulations, local state and federal laws and maintained a safe work environment for all personnel.
  • Addressed customer concerns with suitable solutions.
  • Motivated and evaluated personnel for performance improvement and goal achievement.

PROMOTE Intervention Specialist

Professional Counseling Associates
Lonoke
04.2018 - 02.2019
  • Collaborated with local law enforcement and attended court with clients to ensure proper program placement
  • Maintained client files in conjunction with court officials
  • Provided reports, timely and accurate data entry for senior therapists
  • Conducted group therapy sessions weekly
  • Provided direct instruction in areas such as behavior management, communication, social skills, and academic support.
  • Implemented evidence-based interventions and monitored progress of clients over time and determine best treatment options
  • Attended IEP meetings and served as a liaison between families, schools, outside agencies, and other professionals involved in the IEP process.
  • Developed individualized behavior intervention plans based on functional behavioral assessments for children ages 5-18.
  • Helped students learn to persevere with challenging tasks and build resilience for later mental health efforts.
  • Observed student's behaviors in classroom settings and provided feedback to teachers on strategies used by students.
  • Conducted functional behavioral assessments to identify antecedents and consequences related to problem behaviors.
  • Implemented evidence-based interventions tailored to each student's needs.

Family Enrichment Specialist I

UAMS Headstart
Little Rock
08.2017 - 03.2018
  • Assisted families in finding and developing resources to meet their needs through difficult circumstances
  • Conducted standard compliance & training sessions with assigned sector and in classrooms
  • Completed home visits; Assisted parents and connected them to community social services and agencies such as local clinics, housing agencies, food pantries and transportation services.
  • Collaborated with administrators on school initiatives such as curriculum development, assessment design, and implementation of new teaching methods.
  • Encouraged parent involvement by organizing meetings with families to discuss their child's needs and interests.
  • Participated in professional development workshops focused on best practices for delivering high quality enrichment programs.
  • Implemented strategies aimed at improving academic performance among struggling learners.

Mental Health Paraprofessional

Mid-South Health Systems
Jonesboro
04.2016 - 06.2017
  • Completed mental health interventions for children ages 5-17 in a clinic and home-based setting
  • Assisted in the development of treatment plans for clients with mental illness.
  • Maintained accurate records of client interactions and services provided.
  • Collaborated with other mental health professionals to ensure proper care for clients.
  • Trained families to maintain proper interpersonal & personal interactions
  • Conducted assessments, interviews, and observations of clients.
  • Advised clients on available community resources related to mental health services.
  • Provided referrals when appropriate for additional medical or psychological assistance.
  • Attended regular team meetings to discuss client progress toward treatment objectives.
  • Assisted foster families with mental health treatment options.

Education

B.S Degree in Psychology -

Barry University
12.2015

Master of Science -

John Brown University
Siloam Springs, AR

Skills

  • Customer Service
  • Interpersonal and Written Communication
  • Sales Strategies
  • Customer Interaction
  • Performance Optimization
  • Behavior Modification
  • Collaborative Teamwork
  • Progress Monitoring
  • IEP Development
  • Data Collection and Analysis
  • Resource Advocacy
  • Social Skills Development
  • Family Education
  • Team Collaboration
  • Crisis Intervention Strategies
  • Documentation and Reporting
  • Behavior Modification Techniques
  • Problem-Solving Skills
  • Customer Retention
  • Customer Relationship Management
  • Process Optimization
  • Conflict Mediation
  • De-Escalation Techniques
  • Telephone Etiquette
  • Schedule Mastery
  • QC

Area Of Expertise

  • Interviewing 7+
  • HR Compliance
  • Public/Community Relations
  • Hiring/Recruiting 4+
  • Sales & Marketing Process
  • Implementation/Improvement
  • Written/Verbal Communication
  • Leadership 5+
  • Administration
  • Negotiation
  • Time Management
  • Proactivity
  • Relationship/Team Building 6+
  • Awareness of Customer Needs
  • Coaching 6+

References

  • Christeen Campbell, 870-243-8291, Surgical Associates of AR, 9712 W. Markham St., Little Rock, AR, 72205
  • Jamael Stewart, 561-914-4266, Senior Site Director Breakthrough Miami, Delray Beach, FL, 33161

References

References available upon request.

Timeline

Surgery/Front End Coordinator

Surgical Associates of AR
07.2023 - 11.2023

Family Service Worker

Dept. of Human Services (DCFS)
10.2022 - 06.2023

Operations Manager

Larry's Transportation
03.2019 - 08.2022

PROMOTE Intervention Specialist

Professional Counseling Associates
04.2018 - 02.2019

Family Enrichment Specialist I

UAMS Headstart
08.2017 - 03.2018

Mental Health Paraprofessional

Mid-South Health Systems
04.2016 - 06.2017

B.S Degree in Psychology -

Barry University

Master of Science -

John Brown University

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