Stephanie Cinar
Los Angeles,CA
Summary
Service-oriented with years of experience in customer-facing roles developing and maintaining relationships and partnerships.
Receptive to training with ability to grasp new concepts quickly.
Overview
4
4
years of professional experience
Work History
Global Account Manager
TXC Technology
Brea, CA
05.2021 - Current
- Serve as primary contact for strategic accounts (e.g. Google, Google Cloud, Dell, HPE)
- Reach out to customers proactively
- Respond to customer inquiries in timely and accurate manner
- Provide basic technical support and suggest appropriate solutions based on customers’ needs
- Provide customer with accurate product information and advice on current trend in industry
- Resolve customer complaints by clarifying issue and explaining best solution
- Follow-up with customer to ensure technical issues or other concerns are resolved
- Ensure customers are satisfied with service received
- Liaise with customers and internal departments to provide and gather information enabling customer requirements to be met
Content Editor
HopEnglish
Taipei City, Taiwan
12.2019 - 04.2021
- Provided writing support in fast-paced environment for variety of public-facing materials
- Transcribed videos and translated texts from English to Mandarin Chinese
- Wrote and edited high-quality content under deadline pressure with exciting, captivating, and authentic approach
- Edited and proofread content to confirm proper grammar, quality, and consistency with in-house style guide
- Collaborated to create content educational and intriguing
Account Manager
ST Cable
New Taipei City, Taiwan
07.2019 - 11.2019
- Listened attentively to client feedback to strengthen relations and shape business
- Developed innovative and creative sales pitches to expand prospect understanding of company
- Provided prospective customers with detailed information on products
- Acknowledged and resolved customer complaints in time-sensitive situations and followed up with cases
- Provided proactive customer outreach
Administrative Assistant
OKE English
Taipei, Taiwan
03.2018 - 06.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Edited documents to improve accuracy of language, flow, and readability
- Listened attentively to client feedback to establish and strengthen relations
Education
Bachelor of Arts - Spanish Language And Literature
Tamkang University
New Taipei City, Taiwan06.2019
Skills
- Detail-Oriented
- Verbal and Written Communication
- Relationship Building
- Problem Solving
Timeline
Global Account Manager
TXC Technology
05.2021 - Current
Content Editor
HopEnglish
12.2019 - 04.2021
Account Manager
ST Cable
07.2019 - 11.2019
Administrative Assistant
OKE English
03.2018 - 06.2019
Bachelor of Arts - Spanish Language And Literature
Tamkang University