Francine Gutierrez
San Jose
Summary
Dynamic professional with extensive experience as an Assistant Store Manager at Smart And Final, excelling in customer service and sales growth. Proven ability to enhance store operations and mentor staff, resulting in increased customer loyalty and efficient cash management. Skilled in POS systems and adept at problem-solving to drive business success.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Smart And Final
02.2017 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Created and maintained safe and secure work environments for employees.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Catering Manager
Bon Apptit Management
11.2015 - 04.2017
- Successfully managed a diverse range of events including corporate functions, and special occasions, consistently exceeding client expectations.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Coordinated with event planners for floor and table layouts, and overall catering needs.
- Ensured compliance with all health and safety regulations, maintaining impeccable record.
- Coordinated with catering staff to deliver food services for special events and functions.
Manager
Specialty's Cafe and Bakery
01.2010 - 11.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Education
GED -
Independence High
San JoseSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Time management
- Store operations
- POS systems
- Loss prevention
- Issue resolution
- Sales growth
Languages
English
Timeline
Assistant Store Manager
Smart And Final
02.2017 - Current
Catering Manager
Bon Apptit Management
11.2015 - 04.2017
Manager
Specialty's Cafe and Bakery
01.2010 - 11.2016
GED -
Independence High
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