Kellie Barksdale
Charlotte,NC
Summary
Experienced and motivated retail manager with a strong background in the customer service and retail industry. Demonstrated ability to effectively manage teams, meet customer service targets, and achieve business objectives. Skilled in communication, leadership, and problem-solving. Dedicated to maximizing productivity and optimizing procedures through close collaboration with employees. Known for decisive leadership style and exceptional planning and organizational skills.
Overview
8
8
years of professional experience
Work History
Customer Account Specialist
Spectrum
Charlotte, NC
07.2024 - 03.2025
- Used Software and Software to keep accurate records pertaining to inventory and account notes.
- Conducted regular account reviews with clients to assess satisfaction levels and identify areas for improvement.
- Coordinated with sales teams to ensure seamless transition from prospecting to account management stages.
- Continually updated knowledge on industry trends and developments to better serve client needs.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Evaluated customers' potential needs to make appropriate recommendations.
- Communicated with approximately Number clients daily to understand needs and explain product value.
- Negotiated favorable contract terms with clients while maintaining company revenue goals and objectives.
- Reconciled customer accounts and identified discrepancies for further investigation.
Assistant Store Manger
Banter By Piercing Pagoda
Pineville, NC
03.2021 - 01.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Implement effective sales strategies to increase store revenue and meet sales targets
Assistant Store Manager
Family Dollar
Charlotte, NC
03.2018 - 03.2021
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Collaborate with the Store Manager to develop and implement strategies to increase sales and improve store performance.
Supervisor/Manager
Mcleod Health
Cheraw, SC
01.2018 - 07.2020
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees to perform duties.
- Analyzed clients' eating habits, outlined areas for improvement and developed goal plans with ideal life changes to support wellness.
- Educated clients about long-term health benefits of balanced diets and exercise programs.
- Presented ideas for program improvements as well as innovative new programs and services.
- Recommended appropriate feeding schedules and methods to meet nutritional needs and abilities.
- Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
- Develop and implement staff training programs to enhance skills and knowledge.
- Implement training programs to enhance the skills and knowledge of the team members.
Management Trainee
Bojangles' Restaurants, Inc
Cheraw, SC
01.2018 - 12.2019
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Resolved customer issues efficiently to build loyalty.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Enhanced leadership abilities through training and hands-on task completion.
Inspector/Packer
Olsten Schaeffler INA
Cheraw, SC
02.2018 - 07.2018
- Filled out and submitted logs and paperwork on-time.
- Identified acceptable components and rejected defective products.
- Rejected products and materials failing to meet expectations.
- Developed and implemented inspection procedures, policies, best practices and competency requirements.
- Identified acceptable components and rejected defective products.
- Performed visual and NDT inspections using established tools to identify defects.
Customer Service Representative/Call Center
Two Free Nites
Charlotte, NC
01.2017 - 08.2017
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
- Updated customer accounts, addresses and contact information within call management databases.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Education
Some College (No Degree) - Science in Computer informations
Central Piedmont Community College
Charlotte, NC01.2005
Diploma - College
Parkwood High School
Monroe, NC01.2005
Skills
- Flexible Schedule Hiring and Training
- Team Leadership
- Employee Coaching and Motivation
- Multitasking and Prioritization
- Money Handling
- Relationship Building
- Recordkeeping and Documentation
- Bank Deposits
- Employee Scheduling
- Communication
- Problem-Solving
- Efficiency
- Customer relationship development
Timeline
Customer Account Specialist
Spectrum
07.2024 - 03.2025
Assistant Store Manger
Banter By Piercing Pagoda
03.2021 - 01.2023
Assistant Store Manager
Family Dollar
03.2018 - 03.2021
Inspector/Packer
Olsten Schaeffler INA
02.2018 - 07.2018
Supervisor/Manager
Mcleod Health
01.2018 - 07.2020
Management Trainee
Bojangles' Restaurants, Inc
01.2018 - 12.2019
Customer Service Representative/Call Center
Two Free Nites
01.2017 - 08.2017
Some College (No Degree) - Science in Computer informations
Central Piedmont Community College
Diploma - College
Parkwood High School