Shelia Otey
Princeton,WV
Summary
Professional Secretary with over 20 years of experience managing daily administrative support tasks and operations in sign industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments. Driven and resourceful administrative professional with 17+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Accomplished District Manager bringing 16 years of proven administrative expertise in retail regulations and procedures. Strong prioritization, planning and critical thinking skills to multitask in fast-paced settings. Highly organized, diligent and adaptable to dynamic needs. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
30
30
years of professional experience
Work History
Secretary /Treasurer
East River Baptist Church
Princeton, WV
03.2009 - Current
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Completed accurate daily report documents, memos and invoices.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Office Manager
The Sign Shop
Princeton, WV
04.2002 - Current
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
- Sourced vendors for special project needs and negotiated contracts.
- Evaluated employee records and productivity to complete employee evaluations.
District Manager
Pa Fashions
Bluefield, WV
01.1987 - 06.2003
- Built positive and productive relationships with store and field leadership.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Improved operational standards, personnel moves, and merchandising strategies.
- Hired and led 55 managers and supervisors for Clothing retail organization.
- Held weekly meetings with store managers to identify techniques to overcome sales obstacles.
- Optimized in-store merchandising, brand presentation and inventory availability and focus.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Spearheaded routine operations and special program initiatives for regional group.
- Supervised 15 locations to enforce high-quality standards of operation.
- Negotiated long-term contract renewals with sales affiliates and franchise owners.
- Supervised 15 locations to enforce high-quality standards of operation.
Store Manager
Pa Fashions
Bluefield, WV
06.1985 - 01.1987
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
No Degree - Business
Bluefield State College
Bluefield, WV05.2023
High School Diploma -
Matoaka High School
Matoaka, WV06.1985
Skills
- Office Equipment Operation
- Document and File Management
- Task Prioritization
- Judgment and Decision Making
- Verbal and Written Communication
- Multi-Line Telephone Systems
- Database and Client Management Systems
- Confidentiality and Data Protection
- Interviewed and background Checks to hire qualified employees
- Appointment Coordination
- Schedule Management
- Report Preparation
- Strong Organizational Skills
- Multitasking and Time Management
- Professional and Courteous
- High Volume Phone Inquiries
- Manage screening for all employees
Timeline
Secretary /Treasurer
East River Baptist Church
03.2009 - Current
Office Manager
The Sign Shop
04.2002 - Current
District Manager
Pa Fashions
01.1987 - 06.2003
Store Manager
Pa Fashions
06.1985 - 01.1987
No Degree - Business
Bluefield State College
High School Diploma -
Matoaka High School
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