Fred W Howell
Monroe,NC
Summary
Focused Operations Manager bringing 25 years of experience in business operations management. Profit-driven and process-oriented manager of multimillion-dollar operation. History of strengthening compliance; improving processes; and elevating output, quality, customer satisfaction and employee morale to all-time bests. Problem solver relied on the drive improvements throughout multiple locations nationwide.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
19
19
years of professional experience
Work History
Operations Manager
PENSKE, NC
07.2015 - Current
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability
- Evaluated financial statements and metric reports to monitor performance to devise solutions for improvement and cost reduction
- Assessed, optimized, and elevated operations to target current and future states
- Delivered positive customer experiences by implementing effective quality assurance practices
- Improved day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Managed multiple locations and business segments
- Onboarded and mentored multiple new leaders and ensured their success.
Operations Supervisor
Penske
03.2011 - 07.2015
- Trained, mentored, and motivated employees to maximize team productivity
- Cultivated and strengthened relationships with customers, vendors, and internal stakeholders
- Developed and oversaw strategies for improving operational efficiency and accuracy
- Achieved and maintained compliance with DOT standards through accurate maintenance of driver, permit and equipment records.
Operation manager
LANDAIR EXPRESS
03.2006 - 01.2011
- Recruited, hired, and trained team members on customer relations and customer service
- Oversaw financial management activities, including budget management, accounting, and payroll
- Managed company operations with responsibility for profit and loss, scheduling, and training
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives
- Managed profit and loss by following cash control procedures, maintaining inventory, managing labor, and reviewing financial reports.
Education
Supply Chain and Logistics Management -
Michigan State university
lansing, MiParamedic -
Dutchess Community College
Poughkeepsie, NYSkills
- Efficiency Optimization Techniques
- Staff Training Programs
- Assessed Equipment Parameters
- Incident Response Management
- Workforce Skill Enhancement
- Policy Implementation
- Project Coordination Skills
- Analytical Troubleshooting
- Strategic Business Management
- Collaborative Leadership
- Client Relationship Management
- Budgeting and Forecasting Skills
- Analytical Problem-Solving
- Process Optimization Expertise
- Strategic Decision-Making
Timeline
Operations Manager
PENSKE, NC
07.2015 - Current
Operations Supervisor
Penske
03.2011 - 07.2015
Operation manager
LANDAIR EXPRESS
03.2006 - 01.2011
Paramedic -
Dutchess Community College
Supply Chain and Logistics Management -
Michigan State university
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