Amanda Pocatko
Jacksonville,FL
Summary
Customer service focused retail professional with over 10 years of experience. Skilled in leading, training, and developing staff. Eager to learn and build knowledge to deliver consistent high quality customer service.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Forever 21
03.2018 - Current
- Built, managed, and developed a team comprised of 50+ personnel, provided coaching and mentorships, conducted performance evaluations, and established inclusive work cultures.
- Improved credit card sales by pitching and training team members on how to execute a winning sales pitch.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
CO-Manager
AMC Theatre
01.2015 - 12.2017
- Created strategic weekly team member schedules that helped decrease the cost of payroll.
- Managed day to day operations including sales and guest services.
Sales Lead
Aeropostale
04.2013 - 01.2015
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained, coached, and mentored new sales associates for maximum performance.
Education
Lake Howell Highschool
Winter Park FL06-2008
Skills
- Time Management
- Leadership & Teamwork
- Detail Oriented
- Problem solving
- Customer Service
Timeline
Assistant Store Manager
Forever 21
03.2018 - Current
CO-Manager
AMC Theatre
01.2015 - 12.2017
Sales Lead
Aeropostale
04.2013 - 01.2015
Lake Howell Highschool