Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lacarla Brown

Portland,OR

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Transdevna
11.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered prompt service to prioritize customer needs.

Personal Banker

U.S. Bank
10.2019 - 03.2021
  • Help customers navigate through online banking system
  • Help customers understand all their banking basics and help file complaints when needed
  • Followed up with customers to gather feedback and provide additional assistance.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
  • Cross-sold bank products and services to meet customer needs and provide options
  • Promoted financial products by maintaining excellent service offering knowledge
  • Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit

RESERVATION AGENT

FIRST TRANSIT/ TRIMET LYFT
10.2016 - 10.2019
  • Ensured that all reservations are recorded following established procedures with full and clear information and that are input accurately and promptly onto system
  • Liaise with all departments to ensure best service is provided to customers
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Ensured that all work meets company standards and is according to training given; all rides must be accurate and complete, detailing reservations.
  • Provided customers with information about availability and pricing.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Handled reservations and answered questions from interested patrons on average 50 calls

Volunteer

HEALTHY BIRTH INITIATIVE
05.2009 - 08.2015
  • Assisted with special events and programs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
  • Provided administrative support to department leads to help organize events and fundraisers.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Coordinated and managed volunteer activities for community service projects.
  • Led group discussions and activities to meet different community needs.
  • Facilitated community outreach to expand participation and support.

Education

GED -

PORTLAND COMMUNITY COLLEGE
Portland, OR
03.2011

Skills

  • Customer Service (10 year
  • Motivational Interviewing
  • Customer support
  • Peer Support
  • Active Listening
  • Data Collection
  • Data Entry
  • Filing
  • Documentation
  • Relationship-Building Skills
  • Community Outreach
  • Empathy Development

Certification

  • Certified Recovery Mentor
  • Peer Support Specialist


Timeline

Customer Service Representative

Transdevna
11.2022 - Current

Personal Banker

U.S. Bank
10.2019 - 03.2021

RESERVATION AGENT

FIRST TRANSIT/ TRIMET LYFT
10.2016 - 10.2019

Volunteer

HEALTHY BIRTH INITIATIVE
05.2009 - 08.2015

GED -

PORTLAND COMMUNITY COLLEGE

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Lacarla Brown