Hi, I’m
Samantha Higginbotham
Newnan,GA
Summary
Collaborative leader committed building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Seeking a challenging position that requires effective relationship management, creative problem solving, and commitment to optimizing the client journey within an organization dedicated to promoting an engaged, empowered culture.
Overview
20
years of professional experience
Work History
Greenway HealthCarrollton, GA
Sr. Manager, Revenue Services Implementation
02.2018 - Current
Job overview
- Coach and lead team of Project Managers dedicated to the implementation of Revenue Services (RS).
- Develop, maintain and distribute team/project reporting.
- Develop and document implementation workflows and best practices.
- Execute process improvements to increase efficiencies and streamline workflows.
- Act as a business partner for Sales, Marketing and Legal.
- Participate in RS Senior Leadership initiatives to achieve corporate objectives/goals.
FREEK On A LEESH Pet BaZaarHoover, Alabama
Owner/Operator
10.2010 - 02.2017
Job overview
- Managed all aspects of a retail pet boutique including Purchasing, Inventory Management, Customer Outreach, Marketing and Promotion, Special Event Planning, Resource Management, Sales and Service, Website and Social Media Management.
Audio/Video SalesBirmingham, AL
Account Executive
10.2006 - 10.2010
Job overview
- Account Executive at Southern Business Communications and Technical Innovations.
- Created and maintained Audio/Video sales in business, government and education markets.
- Built and strengthened client relationship with a proactive and collaborative approach throughout sales and implementation cycle.
- Identified client business needs by gaining understanding of goals, objectives and processes.
- Designed product/service solutions and deliver tailored training based on business operations.
McLeod SoftwareBirmingham, Alabama
Project Implementation Manager
11.2004 - 10.2006
Job overview
- Managed implementation of enterprise management software for the transportation industry.
- Maintained client relationship throughout the implementation cycle.
- Partnered with internal functional areas to achieve project milestones and goals.
- Designed and delivered tailored training based on business operations.
- Conducted workflow analysis to uncover custom programming needs.
- Completed design specifications and prepare cost estimates for custom programming; managed delivery of custom programming.
- Provided support/issue resolution for software operations.
SouthTrust BankBirmingham, Alabama
Senior Product Manager
08.2001 - 01.2004
Job overview
- Business owner for Check Products and Vendor Relationship Manager.
- Responsible for all aspects of the Check Program including performance and profitability analysis, process improvement initiatives, revenue enhancement initiatives, and information distribution.
- Partnered with functional areas such as Marketing, Finance, and Information Support to achieve program goals.
- Prepared and executed business plans.
- Business owner for Safe Deposit Box System: managed and implemented revenue enhancement initiatives and system integrity initiatives; pricing and profitability analysis; management of market contact relationships.
- Coordinated and managed support team for bank acquisitions.
First Union National BankAugusta, Georgia
Project Manager
10.1999 - 02.2001
Job overview
- Coordinate and manage cross functional project teams/projects related to call center operations.
- Project drivers include process analysis, continuous process improvement, business diversification, and application development cycle.
Education
Auburn UniversityAuburn, AL
MBA
University of Alabama At BirminghamBirmingham, AL
Bachelor of Science from Social and Behavioral Sciences
Skills
- Time Management and Prioritization
- Highly Flexible and Adaptable
- Results and Deadline-Driven
- Strong Problem Solver
- Value Based Decision Making
- Cross-Functional Team Collaboration
- Organized and Detail-Oriented
- Training and Onboarding
- Project Management
- Team Mentoring
- Salesforce, Sharepoint, Boxcom, Word, Excel, PowerPoint, Outlook, MS Teams
Timeline
Sr. Manager, Revenue Services Implementation
Greenway Health
02.2018 - Current
Owner/Operator
FREEK On A LEESH Pet BaZaar
10.2010 - 02.2017
Account Executive
Audio/Video Sales
10.2006 - 10.2010
Project Implementation Manager
McLeod Software
11.2004 - 10.2006
Senior Product Manager
SouthTrust Bank
08.2001 - 01.2004
Project Manager
First Union National Bank
10.1999 - 02.2001
Auburn University
MBA
University of Alabama At Birmingham
Bachelor of Science from Social and Behavioral Sciences
Similar Profiles
Prakruthi JayarajPrakruthi Jayaraj
ASSOCIATE CLIENT CARE SPECIALIST at GREENWAY HEALTHASSOCIATE CLIENT CARE SPECIALIST at GREENWAY HEALTH
Codylee SmithCodylee Smith
Customer Care Associate at Greenway HealthCustomer Care Associate at Greenway Health
Srihari KurupathSrihari Kurupath
Principal QA Engineer – CoE Lead at Greenway HealthPrincipal QA Engineer – CoE Lead at Greenway Health
Sourodeep SinhaSourodeep Sinha
ASSOCIATE CLIENT CARE SPECIALIST at GREENWAY HEALTHASSOCIATE CLIENT CARE SPECIALIST at GREENWAY HEALTH
Christopher DaisyChristopher Daisy
Remote Internet Search Quality Rater at WelocalizeRemote Internet Search Quality Rater at Welocalize