Jayne M. Clarke
North Weymouth,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Life Coach
Self Empowerment Through Education
North Weymouth, MA
06.2021 - Current
- Facilitated group workshops to help individuals identify and achieve their goals.
- Provided guidance on how to make decisions around career choices, relationships, and other life changes.
- Assisted clients with developing problem solving skills to manage difficult situations.
- Supported clients in setting realistic expectations for themselves based on current circumstances and resources available.
- Provided emotional support during times of crisis or transition in order to facilitate healing processes.
- Listened compassionately while validating the experiences of each individual client.
- Assisted clients in navigating crisis and traumatic and difficult situations and provided methods to improve familial and professional relationships.
Matron/Field Service Worker
Plymouth County Sheriff's Department
Plymouth, Massachusetts
01.2016 - Current
- Responsible for the care and welfare of female detainees at Several police Departments & Hospitals in Plymouth County.
- Details at BSU College responsible for the care & welfare of female students in temporary custody. (while under the influence)
- CJIS certification, CPR & First Aid
- Ensuring a safe environment through suicide, alcohol & drug screening of female detainees
- Trained & experienced in proper Pat search techniques & procedures
- Trained new employees/Matrons
- Provided support to Booking officers in Police Stations
- Assisted in preparing Detainee for court & transport
- Experienced & trained to handle various inmate behaviors in order to keep a safe environment safe
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Service Manager/Service Writer
Bj's Auto Repair Norwell
Norwell, Massachusetts
03.2005 - Current
- Greeted customers and answered inquiries about services offered.
- Scheduled appointments for service and repairs.
- Recorded customer information, vehicle mileage, and details of services performed.
- Provided cost estimates for labor and parts based on customer needs.
- Ordered parts from suppliers as needed.
- Reviewed work orders with technicians to ensure accuracy of services provided.
- Maintained accurate records of customer transactions including payments received.
- Explained repair procedures and pricing options to customers in a clear manner.
- Processed invoices for payment and checked warranties for coverage eligibility.
- Resolved customer complaints in an efficient manner while maintaining high levels of professionalism.
- Created service order requests by documenting customer complaints and repair needs in work orders.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Created written estimates and obtained customer consent to proceed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as scheduling appointments, answering phones calls and emails, maintaining databases of contacts and updating social media accounts.
- Managed front desk operations, such as answering phones, responding to emails, and processing payments.
Education
Certification Program - Wellness & Life Coach
Integrative Wellness Academy
MA06-2021
Associate of Science - Human Services/Substance Abuse
Quincy Collage
Quincy, MA05-2018
Timeline
Life Coach
Self Empowerment Through Education
06.2021 - Current
Matron/Field Service Worker
Plymouth County Sheriff's Department
01.2016 - Current
Service Manager/Service Writer
Bj's Auto Repair Norwell
03.2005 - Current
Certification Program - Wellness & Life Coach
Integrative Wellness Academy
Associate of Science - Human Services/Substance Abuse
Quincy Collage
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