Angelica Gutierrez
Abilene,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2
2
years of professional experience
Work History
Claims Technician
Blue Cross and Blue Shield of Texas
05.2024 - 10.2024
- Process and evaluate insurance claims, ensuring accuracy and compliance with company policies and procedures
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Review and analyze claims documentation to determine eligibility and coverage based on policy terms
- Evaluated and settled complex insurance claims in strict timeframes
- Utilized problem solving skills to troubleshoot and repair technical issues
- Generate reports summarizing findings, decisions made, and recommendations for management review
- Communicate with healthcare providers to gather necessary information and resolve claims inquiries
- Identify and investigate potential fraudulent claims, document findings and taking appropriate actions
- Maintain organized records of claims activities and update databases to ensure accurate tracking of claims status
- Collaborate with other team members, including Sr.Techs and adjusters, to facilitate efficient claims processing
Barista
Ounce Coffee Co.
04.2023 - 05.2023
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages
- Cleaned counters, machines, utensils, and seating areas daily.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Followed exact recipes for mixing and preparing beverage and food items.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Helped management keep adequate supply on hand by notifying of shortages.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Barista
Starbucks
05.2022 - 02.2023
- Prepare and serve coffee and other beverages according to established recipes and preferences
- Operate espresso machines, grinders, blenders, and other coffee-making equipment with precision and efficiency
- Ensure quality control by monitoring the brewing process, maintaining proper equipment maintenance and cleanliness, and tracking inventory levels
- Take customer orders and provide information on menu items, specials, and promotions
- Handle cash and credit transactions, maintain a balanced cash register, and adhere to cash handling procedures
- Maintain a clean and organized workspace, including sanitizing equipment and surfaces, restocking supplies, and disposing of waste properly
- Handle customer complaints and resolve issues in a professional and courteous manner
- Up-sell additional menu items and merchandise to increase sales and customer satisfaction
- Follow health and safety guidelines and regulations, including food handling procedures and maintained a safe work environment
- Collaborate with team members to ensure efficient and effective operations and excellent customer service
Education
General Studies/Some College
Dallas College Brookhaven Campus
Farmers Branch, TX12.2021
High School Diploma -
Master's Learning Institute
Merkel, TX06.2014
Skills
- Communication Skills
- Customer Service
- Organizational Skills
- Multitasking
- Attention to Detail
- Time Management
- Computer Proficiency
- Professionalism
- Problem-Solving Abilities
- Interpersonal Skills
- Medical Terminology
- Teamwork and Collaboration
- Adaptability
- Confidentiality
Timeline
Claims Technician
Blue Cross and Blue Shield of Texas
05.2024 - 10.2024
Barista
Ounce Coffee Co.
04.2023 - 05.2023
Barista
Starbucks
05.2022 - 02.2023
General Studies/Some College
Dallas College Brookhaven Campus
High School Diploma -
Master's Learning Institute
Similar Profiles
Sydney BurgessSydney Burgess
SR. QUALITY TRAINING & KNOWLEDGE MANAGEMENT COACH at Blue Cross and Blue Shield of Texas (HCSC)SR. QUALITY TRAINING & KNOWLEDGE MANAGEMENT COACH at Blue Cross and Blue Shield of Texas (HCSC)
Catherine LunsfordCatherine Lunsford
Customer Service Representative at Blue Cross and Blue Shield of TexasCustomer Service Representative at Blue Cross and Blue Shield of Texas
Shannon Clark BSN RNShannon Clark BSN RN
Medical Reviewer II at HCSC, Blue Cross Blue Shield of TexasMedical Reviewer II at HCSC, Blue Cross Blue Shield of Texas
Nautica HartsfieldNautica Hartsfield
Mail Processor, Data Entry at UPSMail Processor, Data Entry at UPS
Samantha D. SanchezSamantha D. Sanchez
Undergraduate Research at Abilene Christian UniversityUndergraduate Research at Abilene Christian University