Brianna Jopling
Las Vegas,Nevada
Summary
Hardworking Medical Administrative Assistant ( MAA) brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
9
9
years of professional experience
Work History
Learning Specialist
Sitel
Las Vegas, NV
11.2020 - Current
- Documented agent behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Delivered personalized educational, behavioral and emotional support to individual agent to enable positive learning outcomes.
- Supported interaction between agents during group work activities using guided conversation.
- Created, collected and recorded data on agent progress to determine next steps for student success.
- Trained new hires coming into to work for Sitel. Training lasted for 6 weeks, and 2 weeks of OCP (transitioning into taking phone calls to become a certified agent)
- Worked with excel and create a gradebook to keep track of agent progress
- Taught customer service skills
Claims Service Representative FNOL
Sitel
Las Vegas, NV
08.2019 - 11.2020
- Checked documentation for accuracy and validity on updated systems.
- Filled new car accident claims
- set up shops and tows
- Spoke with 3rd party insurance companies as they called in to see if liability was reached
Billing Department
Sitel
Las Vegas, NV
04.2018 - 08.2019
- Members called in with past due accounts to formulate payment plans and discuss restructuring options
- Applied more than 100+ payments per week.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
Line Worker
Ethel M Chocolates
Henderson, NV
10.2015 - 02.2018
- Inspected final products to assess compliance with quality standards and established tolerances.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Documented production information via daily system logs and discussed issues with management.
- Monitored machinery in operation to identify concerns and make corrections or report complex problems.
- Packed Chocolate off the line
- Opened Dove Chocolate Tin cans, made snickers
Crew Team Member
Mcdonalds
Henderson, NV
02.2015 - 10.2015
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Used proper techniques to prepare food and ingredients.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Recorded orders by answering customer questions and entering requests in system.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Greeted customers at drive-thru and took food orders.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
Courtesy Clerk
Albertsons Grocery Store
Highland, CA
08.2014 - 05.2015
- Assisted customers with large purchases by carrying items to vehicles.
- Solicited loyalty program memberships and assisted customers in completing forms to join sales promotions.
- Restocked and organized merchandise in front lanes.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Returned unwanted items to correct store locations and restocked shelves.
Courtesy Clerk
Albertsons Grocery Store
Henderson, NV
06.2013 - 08.2014
- Assisted customers with large purchases by carrying items to vehicles.
- Solicited loyalty program memberships and assisted customers in completing forms to join sales promotions.
- Restocked and organized merchandise in front lanes.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Returned unwanted items to correct store locations and restocked shelves.
Education
Certificate - Medical Administrative Assistant
Carrington College California - Sacramento
Sacramento, CA04.2022
Skills
- Behavior improvements
- Activity Planning
- Documentation
- Classroom management
- Administrative Tasks
- Critical Thinking
- Customer Service
- Problem Solving
- Organization and Time Management
Timeline
Learning Specialist
Sitel
11.2020 - Current
Claims Service Representative FNOL
Sitel
08.2019 - 11.2020
Billing Department
Sitel
04.2018 - 08.2019
Line Worker
Ethel M Chocolates
10.2015 - 02.2018
Crew Team Member
Mcdonalds
02.2015 - 10.2015
Courtesy Clerk
Albertsons Grocery Store
08.2014 - 05.2015
Courtesy Clerk
Albertsons Grocery Store
06.2013 - 08.2014
Certificate - Medical Administrative Assistant
Carrington College California - Sacramento
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