Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Rose

Zionsville,IN

Summary

Compassionate Waiver Case Manager with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills. Expert in care coordination and crisis intervention, Significantly enhanced client satisfaction and reduced hospital readmissions at Eskenazi Health-Midtown Mental Health. Skilled in client advocacy and maintaining confidentiality. Approach to Medicaid waiver case management at CareStar led to improved client outcomes.

Overview

12
12
years of professional experience

Work History

Medicaid Waiver Case Manager

Carestar
04.2019 - 01.2023
  • Coordinated training sessions for staff members on relevant topics such as mental health conditions and crisis prevention techniques.
  • Maintained open lines of communication with all stakeholders involved in client care, fostering collaborative approaches to problem-solving.
  • Reduced clients'' wait time for services by streamlining referral process and partnering closely with external agencies.
  • Collaborated with multidisciplinary teams to provide comprehensive support, resulting in improved patient satisfaction.
  • Enhanced quality of care for Medicaid Waiver clients through meticulous case management and documentation.
  • Improved client outcomes by developing and implementing individualized service plans tailored to specific needs.
  • Developed strong working relationships with service providers that led to improved coordination of care for clients.
  • Provided ongoing support to clients and families by addressing concerns, answering questions, and offering guidance throughout the waiver process.
  • Monitored progress towards established goals, making necessary adjustments to maximize success and well-being of clients.
  • Facilitated connections between clients and community resources, promoting social integration and increased self-sufficiency.
  • Supported clients during transitions between service providers or levels of care, ensuring continuity in support systems.
  • Ensured compliance with state and federal regulations by maintaining up-to-date knowledge on policy changes.
  • Managed caseloads efficiently by prioritizing tasks according to urgency while adhering to Medicaid guidelines.
  • Conducted thorough assessments to identify client needs, developing appropriate interventions for optimal care.
  • Conducted in-home visits to provide supportive services.
  • Assessed risk factors of patients and made referrals for further services.
  • Facilitated family meetings to discuss patient care plans.
  • Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
  • Advocated for client rights, ensuring access to necessary services and supports within the community.
  • Mentored new case managers, sharing best practices to ensure success in delivering high-quality care to Medicaid Waiver clients.
  • Evaluated effectiveness of current intervention strategies, modifying as needed based on data-driven insights.

Mental Health Care Coordinator

Eskenazi Health-Midtown Mental Health STARS
01.2015 - 03.2019
  • Connected clients with appropriate support groups and therapy options, fostering greater social integration and emotional wellbeing.
  • Participated in ongoing professional development opportunities relevant to the field of mental health care coordination, staying current on industry best practices and research findings.
  • Enhanced interdisciplinary communication by facilitating regular meetings for care team members.
  • Monitored client progress regularly, adjusting treatment strategies as needed to facilitate ongoing improvement.
  • Implemented evidence-based practices within the care coordination process, promoting optimal results for clients served.
  • Increased community awareness of available mental health resources through outreach events and presentations.
  • Advocated on behalf of clients during treatment planning meetings, ensuring their voices were heard throughout the decision-making process.
  • Evaluated the effectiveness of care plans by monitoring patient progress and making necessary adjustments.
  • Assessed client needs through thorough interviews and evaluations, creating individualized care plans accordingly.
  • Collaborated with primary care providers to incorporate mental health considerations into overall treatment plans.
  • Managed caseload efficiently while maintaining high-quality service standards across all cases assigned.
  • Developed strong relationships with local service providers to create a robust referral network for clients in need.
  • Maintained accurate and up-to-date client records, ensuring compliance with privacy regulations and allowing for efficient case coordination efforts.
  • Trained new Mental Health Care Coordinators on department procedures, contributing to a well-functioning team environment.
  • Organized educational workshops for families of individuals living with mental illness, increasing understanding of conditions and available supports.
  • Provided crisis intervention services, deescalating situations and connecting clients with necessary resources.
  • Improved patient outcomes by developing and implementing comprehensive mental health care plans.
  • Reduced hospital readmissions for patients with chronic mental health issues through effective case management practices.
  • Performed client assessments and developed treatment plans.
  • Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships

Psychiatric Technician

Eskenazi Health-Midtown Mental Health
03.2011 - 01.2015
  • Implemented crisis intervention protocols when necessary, ensuring safety of all patients and staff members involved.
  • Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
  • Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
  • Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
  • Charted on each patient daily.
  • Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
  • Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
  • Treated clients and families with respect and dignity.
  • Fostered a positive therapeutic alliance with each patient by providing consistent encouragement throughout their healing journey.
  • Took and monitored vital signs, administered medications, and managed patient behavior.
  • Provided compassionate support to patients during group therapy sessions, fostering trust and open communication.
  • Assisted in patient goal-setting and regularly monitored progress, celebrating successes and addressing barriers to achievement.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.

Education

Bachelor of Arts - Psychology

Indiana University - Purdue University Indianapolis
Indianapolis, IN
08.2015

Skills

  • Client Advocacy
  • Confidentiality adherence
  • Care Coordination
  • Service planning
  • Documentation proficiency
  • Medicaid waiver knowledge
  • Professional ethics
  • Problem-Solving
  • Crisis Intervention
  • Crisis Resolution
  • Abuse and Neglect Investigation

Timeline

Medicaid Waiver Case Manager

Carestar
04.2019 - 01.2023

Mental Health Care Coordinator

Eskenazi Health-Midtown Mental Health STARS
01.2015 - 03.2019

Psychiatric Technician

Eskenazi Health-Midtown Mental Health
03.2011 - 01.2015

Bachelor of Arts - Psychology

Indiana University - Purdue University Indianapolis

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Dawn Rose