Summary
Overview
Work History
Education
Skills
Timeline
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Katavious Daniel

Fort Worth

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Quality Assurance Analyst

04.2021 - 12.2023
  • ( 40 hours a week worked)
  • Conducts monitoring sessions to ensure agents are performing in accordance with established performance standards using Smartsheet
  • Works with customer service supervisors in assisting monitoring teams
  • Follows procedures and directions to assess the quality of service provided by agents through monitoring production applications in the systems
  • Provides feedback through the Microsoft team and share point with on agents the progress of quality production numbers
  • Participates in calibration sessions with client and complies calibration results of project and agents
  • Conducts risk assessments on fraudulent documentation
  • Providing clear communication through chat and email to consumers about their current application status and benefits.

Warehouse Associate

Amazon
11.2019 - 11.2020
  • Operated a variety of warehouse equipment, such as forklifts, pallet jacks and hand trucks
  • Experienced in operating a variety of inventory control systems, including RF scanners
  • Shrinks wrapping goods for loading onto trailers
  • Loading and unloading trucks from ground level to platforms
  • Prepare orders by processing requests and supply orders, pulled materials, packed boxes and placed into the delivery area.

Certified Nursing Assistant

The Oaks at Flower Mound
12.2018 - 09.2019
  • Performed 100% of resident care functions, including hygiene, grooming, collecting vitals signs, ROM, proper body alignment and transport to activities
  • Supervised resident care and reported any unusual conditions, accident, or incidents to Director Of Nursing
  • Made rounds of 25 assigned residents at the beginning of and each shift and end of shift
  • Assisted in training and orientation of new hire CNA’s
  • Worked with residents to serve meals and maintain detailed meal documentation 3 times per day.

Certified Nursing Assistant

Visiting Angels Home Care
12.2017 - 12.2018
  • Provided in-home care 5 days per week for a senior citizen including moderate support of ADL’S
  • Responded to the physical emotional, and attitude that aided in building trust
  • Ensured patient completed 100 % of their care plan within 4 weeks
  • Executed light housekeeping duties, including cleaning and creating 3 healthy meals per day.

Sales Support Representative

Holiday Inn Club Vacations at Orange Lake Resort
07.2016 - 11.2017
  • Work closely with sales staff to facilitate a understanding of various timeshare options and different price points provide to timeshare holders
  • Schedule appointments and communicate important messages for sales consultants and enter in CRM system
  • Follow up on payments and billing on current timeshare holders accounts
  • Answered incoming calls in fast paced environment to schedule upcoming tours and timeshare presentations with guests
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Education

High School Diploma -

Gladewater High School
Gladewater, Tx

Bachelor of Science - Human Resource Development

University of Texas at Tyler

Skills

  • Microsoft Word
  • Customer Service
  • Data Entry
  • Research
  • Efficient and detailed oriented
  • Problem solving
  • Call Center
  • Microsoft Excel
  • CRM
  • Quality Assurance Controls

Timeline

Quality Assurance Analyst

04.2021 - 12.2023

Warehouse Associate

Amazon
11.2019 - 11.2020

Certified Nursing Assistant

The Oaks at Flower Mound
12.2018 - 09.2019

Certified Nursing Assistant

Visiting Angels Home Care
12.2017 - 12.2018

Sales Support Representative

Holiday Inn Club Vacations at Orange Lake Resort
07.2016 - 11.2017

High School Diploma -

Gladewater High School

Bachelor of Science - Human Resource Development

University of Texas at Tyler

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Katavious Daniel