Kimberly R France

• Completed on-time deliveries by choosing best and most efficient routes.
• Delivered packages to customer doorsteps and business offices.
• Communicated customer complaints, requests and feedback to company management for swift resolution.

Conduct 737 classroom and fixed base trainers/simulator training to new hire, upgrade and returning pilots. This includes welcome briefings, 737 aircraft systems, performance, normal, non-normal and emergency checklist and procedures. Administer system validation test at the end of their first week of training.

Work within a team to set standards and standardization for fleet technical instructors along with training and evaluating new instructors.

Emergency Procedures Instructor. Conduct 737 doors training to include standard and Mme critical operation of the main cabin door, over wing exit and aircraft emergency equipment.

Oversee airport operations to include customer service, ground handling, cabin services and training of station personnel.

• Interact directly with passengers and vendors daily on customer service issues they may have and build stronger relationships
• Conduct weekly meetings with station managers to discuss performance issues and improve ment methods
• Coach station managers and frontline employees on improved performance
• Create and maintain annual department budget and monitor cash flow
• Prepare monthly activity reports to include on-time performance, delays and passenger counts
• Conduct annual station and vendor audits
• Conducts monthly risk assessments to determine controllable and uncontrollable factors causing
  flight delays and develop processes to prevent future controllable delays
• Ensures airport operations are in compliance with Federal, state, OSHA, ADI and code share
  partners policies and procedures

• Analyzed effectiveness of training programs at all levels and recommended updates.
• Communicated all learning and performance objectives, schedules and training assessments to upper management.
• Trained staff during demonstrations, meetings, conferences and workshops.
• Selected and assigned instructors to conduct specific training programs.
• Trained new hires to perform cross-training exercises with experienced workers.
• Created in-depth training manual for all employees.
• Managed all exempt employee coaching, training and performance improvement actions.
• Directed training programs and development paths for managers and supervisors.
• Reviewed and edited all training materials for accuracy and company, FAA, OSHA, TSA policy and regulation compliance.

• Validated results and performed quality assurance to assess accuracy of data.
• Interpreted schematics, engineering drawings, vendor manuals and testing data to update and/or develop maintenance procedures for maintenance manuals and task/work cards.
• Help create project deadlines and ensured each phase was completed on time
• Worked with other departments to ensure budget costs were met
• Aided in development of an ISO 9000 program for the maintenance standards department

• Developed and updated customers flight manuals and maintenance manuals using engineering drawings, vendor manuals, schematics, and test data
• Developed budgets and project deadlines to ensure customers expectations were met.
• Validated all data using simulators and/or aircraft
• 2 time recipient of President Achievement award for the oversite and development of two foreign customers flight manual set

• Conducted initial, recurrent, and upgrade training for flight crewmembers under military, part 121 and part 135 rules on various aircraft.
• Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
• Instructed training and evaluations in full flight simulator.
• Identified program successes and failures based on student assessments and course reviews.
• Developed/updated courseware as needed for Lockheed and Boeing aircraft

• Performed comprehensive checklists prior to takeoff to reduce possible safety issues.
• Continually evaluated aircraft performance and environmental conditions.
• Verified passenger and cargo distribution and amount of fuel to meet weight and balance specifications.
• Conducted operational check flights
• Trained and evaluated new flight engineers
• Operations leading petty officer. Scheduled flights, assigned crew members to flights, assisted with the yearly squadron budget.
• Aviation electrician. Maintained, troubleshoot and repaired the aircrafts electrical systems.