Languages
Summary
Work History
Education
Skills
Timeline
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Erika Ainslie

San Antonio,TX

Languages

Spanish
Native or Bilingual

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dynamic Bilingual Customer Service Representative with 6 months+ of experience handling incoming calls, resolving customer issues, technical services, bill inquires . Native English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.

Work History

Bilingual Technical Customer Service

StarTek
San Antonio, Texas
04.2019 - 10.2022
  • Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
  • Responds to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information taken via telephone, mailings, fax, or e-mail.
  • Utilizes computer/on-line guidelines in responding to customer inquiries.
  • Informs customers about services available and assesses customer needs.
  • Handles customer problems related to product function or replacement of defective parts.
  • Completes, processes, and maintains applicable paperwork and records.
  • Gathers information, researches/resolves inquiries and logs customer calls.
  • Strives to resolve customer issues on first call without having to transfer callers.
  • Follows escalation procedures as needed.
  • Handled 20-50 calls per day to address customer inquiries and concerns

Team Member

Shipley's Donuts
San Antonio, TX
08.2018 - 02.2022
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Frosted and iced, doughnuts, sweet rolls and coffee cakes.
  • Worked different stations including not limited to being cashier to provide optimal coverage and meet production goals.
  • Filled out inventory and production sheets and informed head baker of stock levels.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Complied with health and safety codes to protect staff and customers.
  • Lifted and carried heavy materials.
  • Maintained composure and work quality while under stress.

Stay at Home Mom

Home
San Antonio, TX
10.2019 - 12.2021
  • Offered in home around the clock care to my one child from birth to age of 18 months
  • Attained higher listening skills and how to respond to child in diligent matter while multitasking with housework duties.
  • Detailed every plan and game according to daily schedule
  • Enforced rules and oversaw behavior through developmentally appropriate discipline.
  • Applied positive behavior habits to help amplify future social interactions and emotional development.
  • Prepared healthy foods and drinks according to age and needs three times a day, with twice snacks in between.

Education

GED -

C C Winn High School
Eagle Pass, TX
04.2013

Skills

  • Customer Retention Strategies
  • Responding to Difficult Customers
  • Verbal and Written Communication
  • Efficient and Detail-Oriented
  • De-escalation Techniques
  • Building Customer Trust and Loyalty
  • Data Entry and Maintenance
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Understanding Customer Needs

Timeline

Stay at Home Mom

Home
10.2019 - 12.2021

Bilingual Technical Customer Service

StarTek
04.2019 - 10.2022

Team Member

Shipley's Donuts
08.2018 - 02.2022

GED -

C C Winn High School

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Erika Ainslie