Natala Hesch
Sydney,Australia
Summary
Results-oriented Marketing and Communications Specialist successful at advancing business goals and objectives by researching and developing content to drive brand awareness and engagement. Uses a wide range of advertising and communication media to promote company products and services and further sales objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead
Fate Brewing Company
11.2021 - 07.2024
- Enhanced customer service protocols by training 8+ team members, reducing overall wait time by 40% and achieving rise in positive customer feedback
- Mastered advanced problem-solving techniques through resolving 100+ customer issues monthly, leading to 25% increase in customer satisfaction and 15% increase in repeat business
- Oversaw 10+ employees to ensure seamless flow of daily operations, high customer satisfaction, and productive work environment
- Conducted performance reviews and provided staff with feedback and guidance.
Marketing Intern
Club Travelo
01.2024 - 05.2024
- Led and executed digital marketing initiatives, including Content Marketing, Email Marketing, Affiliate Marketing
- Online Advertising, PPC, and Social Media Marketing
- Engineered creative content for social media, email, and SMS campaigns, driving 20% increase in marketing effectiveness and 35% boost in social media engagement
- Established and maintained relationships with key media contacts used to effectively boost brand awareness
- Submit detailed and accurate reports, emphasizing visual appearance and customer interactions, providing valuable insights for marketing strategies.
Facility Supervisor
Sun Devil Fitness Complex
01.2021 - 08.2021
- Supervised a 234,000 square foot facility, ensuring safety and satisfaction of over 2,000 patrons daily
- Fostered collaborative environment through relationship-building with the team promoting teamwork and effective communication
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Defined and coordinated preventative maintenance plans to support longevity of facility systems and equipment.
Education
Bachelor of Science - Marketing
W.P. Carey School of Business At Arizona State University
Tempe, Arizona05.2023
Skills
- Microsoft Office, JMP Pro, Tableau, SPSS, Canva
- Market Trend Analysis
- Social Media Engagement
- Campaign Management
- Market Research
- Marketing Strategies
- Customer Engagement
- Digital Communications
- Media Relations
- Content Marketing
- Client Relationship Management
Certification
Market Research
Digital Marketing Strategies
Consumer Behavior
Brand Management, Hubspot Social Media Marketing Certified, Hootsuite Platform Certified, SEO Certified
Timeline
Marketing Intern
Club Travelo
01.2024 - 05.2024
Shift Lead
Fate Brewing Company
11.2021 - 07.2024
Facility Supervisor
Sun Devil Fitness Complex
01.2021 - 08.2021
Bachelor of Science - Marketing
W.P. Carey School of Business At Arizona State University
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