Mounika Koka

Leading front desk operations, serving as the first point of contact for all patients, staff, and vendors, ensuring a professional and welcoming environment.

Expertly managing patient scheduling, appointment confirmations, and follow-ups, maintaining a high level of accuracy and minimizing scheduling conflicts.

Using WebPT EMR system for patient documentation, insurance verification, and authorization management.

Helping in processing billing and payments through Tebra, ensuring timely claim submissions and follow-up on outstanding balances.

Delivering outstanding customer service, addressing patient questions and concerns promptly to improve patient satisfaction and retention.

Supporting therapists by assisting with patient exercises and providing administrative documentation to ensure seamless continuity of care.

Office management duties, including supply inventory, staff coordination, and maintaining HIPAA compliance in all front-office activities.

Contributing to operational efficiency improvements, helping the clinic maintain a smooth daily flow of 30+ patient appointments.

Developed and implemented personalized activity programs to enhance the quality of life for residents with Alzheimer’s and other forms of dementia.

Coordinated daily schedules, including cognitive stimulation activities, physical exercise programs, and social engagement events tailored to residents’ abilities and interests.

Monitored resident participation and adjusted activities as needed to promote maximum engagement, dignity, and comfort.

Played a key role in maintaining state compliance standards related to memory care activities and resident engagement.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.