Nailea Saenz
Humble,TX
Summary
Well-trained Service Advocate with over five years of experience.
Offers excellent technical abilities with software and applications, ability to handle challenging work.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Service Advocate
Target
Humble, Texas
10.2019 - Current
- Enhanced customer service goals and relations by utilizing friendly, knowledgeable, and positive communication skills.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Managed and mentored new trainees onboarding the company
- Answered customer inquiries via phone providing information on products and services.
Dental Receptionist
Quentel and Henderson Orthodontics
Humble, Texas
06.2019 - 10.2019
- Verified, updated and entered patient information into system.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took bitewing, periapical, panoramic and occlusal X-rays for dentists to review.
Receptionist Assistant
Atascazoo Animal Hospital
Humble, TX
07.2018 - 06.2019
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with doctors and technicians
Education
Associate of Science -
AtascazooLonestar College System
Kingwood, TXSkills
- Customer service background
- Organization and Efficiency
- Positive Attitude and Energetic
- First Aid/CPR
- Multi-Line Telephone Skills
- Sales Techniques
Accomplishments
- Earned leadership role as pay setter
- Awarded multiple times as employee of the month
- Top team member during yearly evaluation
Languages
Spanish
Limited
Timeline
Service Advocate
Target
10.2019 - Current
Dental Receptionist
Quentel and Henderson Orthodontics
06.2019 - 10.2019
Receptionist Assistant
Atascazoo Animal Hospital
07.2018 - 06.2019
Associate of Science -
AtascazooLonestar College System
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