Heather Williams
Grand Junction,CO
Summary
Dynamic leader and problem-solver with a proven track record at FedEx, enhancing training quality and employee retention through effective mentorship and hands-on guidance. Skilled in Microsoft Office Suite and active listening, adept at fostering professional growth and resolving conflicts. A commitment to excellence and brand development.
Overview
10
10
years of professional experience
Work History
Package Handler Trainer
FedEx
05.2022 - Current
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Collaborated with management to address specific skill gaps and tailor training programs accordingly.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
- Evaluated employee progress through ongoing assessments, adjusting teaching methods as needed for optimal results.
- Provided ongoing support and guidance to fellow trainers as needed, sharing insights gained through experience in order to enhance overall training quality across the department.
Customer Service Associate
C&F Foods
06.2022 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Trained new associates in customer service protocols, elevating overall team's performance.
- Enhanced brand image by consistently delivering service beyond expectations.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Landscape Foreman
Mountain West Services
02.2022 - 05.2022
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Increased efficiency by maintaining a clean and organized work environment both on job sites and at the company yard.
- Performed planting, watering, mulching, and edging of lawns.
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
- Operated skid steers, wheel loaders, forklifts, and yard goats.
- Streamlined project timelines by effectively managing crew members, delegating tasks, and coordinating resources.
- Maintained grounds by trimming, weeding, and general clean-up.
- Developed lasting customer relationships and grew network over time.
- Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
- Enhanced overall project performance with strong attention to detail, resulting in fewer errors and rework during installation and maintenance tasks.
- Maximized staff productivity through expert scheduling of daily tasks based on priorities and crew capabilities.
- Collaborated with designers to create visually appealing landscapes while adhering to client specifications and budget constraints.
- Ensured high-quality workmanship by training crew members in proper techniques for planting, pruning, irrigation systems, and equipment use.
- Promoted safety awareness among crew members through regular meetings, training sessions, and adherence to safety protocols.
- Boosted client satisfaction through timely completion of landscape installations, maintenance, and repairs.
- Optimized resource utilization by analyzing project requirements and allocating appropriate personnel, tools, materials for each job site.
- Improved customer retention rates with excellent communication skills and prompt response to inquiries or concerns.
- Mitigated potential risks related to weather, equipment malfunction, or safety hazards by proactively monitoring job sites and taking corrective action as needed.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained tools and equipment to foster safe and consistent operation.
- Supervised landscaping teams, prioritizing tasks and giving feedback for quality control.
- Communicated with clients to provide price quotes, discuss design needs and schedule work.
General Laborer
People Ready Staffing
01.2017 - 03.2022
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Notified supervisors of defective equipment or material.
- Increased productivity with effective communication and collaboration among team members.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques.
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
- Enhanced team morale through positive attitude, mutual support, and fostering a collaborative atmosphere during challenging projects.
- Operated heavy equipment safely to transport materials and complete tasks as required.
- Assisted in the successful completion of various construction projects through diligent labor and attention to detail.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Followed instructions and safety protocols while operating machinery and equipment.
- Used variety of hand and power tools to complete tasks.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Provided labor support to carpenters, masons and other skilled trades.
- Managed safe and efficient use of tools and equipment on construction sites.
- Helped with erecting scaffolding and ladders.
- Operated forklifts and boom lifts to complete various tasks.
- Installed drywall, siding and other structural components.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Helped with door and window installations.
Shift Manager
Dollar General
05.2015 - 10.2016
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Improved employee morale with regular feedback sessions, fostering positive work environment.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
Education
Master Of Public Administration - Government
Kaplan University
Davenport, IA05.2016
Bachelor Of Business Management - Accounting And Business Management
Kaplan University
Davenport, IA05.2014
Skills
- Active listening
- Critical thinking
- Problem resolution
- Complaint resolution
- Professional telephone demeanor
- Documentation
- Microsoft Office Suite
- Staff training
- Quality control
- Assertiveness
- Research
Timeline
Customer Service Associate
C&F Foods
06.2022 - 08.2023
Package Handler Trainer
FedEx
05.2022 - Current
Landscape Foreman
Mountain West Services
02.2022 - 05.2022
General Laborer
People Ready Staffing
01.2017 - 03.2022
Shift Manager
Dollar General
05.2015 - 10.2016
Master Of Public Administration - Government
Kaplan University
Bachelor Of Business Management - Accounting And Business Management
Kaplan University
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