MELISSA MARTINEZ
Zion,IL
Summary
Reliable Practice Manager offering 10+ years of experience working in busy, medical office setting. Bilingual individual with a background preparing and maintaining accurate office and patient records. Self-confident Medical Practice Manager delivering extensive onboarding and training to ensure a highly competent staff to patient needs.
Overview
20
20
years of professional experience
Work History
Medical Assistant/PSA
Endeavor Health
Highland Park, IL
01.2024 - Current
- validator
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- stocked rooms
- vitals
- inventory
- Administered injections, medications and treatments as directed by the physician.
- surgery scheduling when needed
- bladder scans
- Collected samples from patients for laboratory testing purposes.
- setting up for Botox procedures
- setting up for Cystometrogram procedures
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Scheduled appointments for patients via phone and in person.
- Measured vital signs and took medical histories to prepare patients for examination.
OB/GYN PRACTICE MANAGER
OB/GYN Practice
Gurnee, IL
06.2012 - 11.2021
- Maintained financial records, including billing and accounts receivable and payable.
- Develops and implements office policies and procedures.
- Oversees all financial operations, including billing and coding.
- Supervises, trains, and evaluates administrative staff.
- Sets the staffing schedule and approves paid time off.
- Hires and onboards new administrative staff.
- Ensures that customer service standards are met.
- Medical Supply Orders
- Collaborates with nurses, doctors, and executives.
- Works with executives to set goals, objectives, and budgets.
- Makes sure regulations, guidelines, and standards are followed.
- Uses popular software for electronic medical records (EMR), billing,
- scheduling, and payroll software.
- Gusto Payroll Service
- Call My Doc
- Patient Genius
- Yosicare Service
- EMR Athenanet Superuser
- EMR Cerner
- EMR Medical Manager
- AT&T Cloud Superuser
- AT&T Meraki Superuser
- Scheduled Surgeries for Ob/Gyn providers.
- Quickbooks
- Bank Transfers US BANK
- Singlepoint
- Reconcile
- Bank Deposits
ASSISTANT MANAGER
La Opera Grill and Bar
Gurnee, IL
01.2008 - 07.2016
- Bartending
- Deposits
- Handled phone calls and inquiries
- Responsible for collections of cash, receivables and billing procedures
- Do the end of daily sales in registers
- Good working knowledge of property management and inventory control
- Placed Liquor orders or supplies and equipment needed for the business
- Manage with available inventory and sales reports.
FINANCIAL ADMINISTRATOR ASSISTANT
B&B Distribution
Mundelein, IL
01.2006 - 07.2012
- Computer Proficiency
- Credit Bureau
- Exceptional communication to financial companies
- Handled phone calls and customer queries
- Mailed out Past Due Accounts
- Recorded customer details into database entry and scheduled appointments
- Responsible for filing, faxing and emailed tasks for various activities and prepared invoices for customers
- Responsible to do deposits at the bank on a daily basis.
OFFICE CLERICAL
Axis Insurance
Mundelein, IL
01.2004 - 01.2005
- Computer Proficiency
- Customer Relations and responsible for managing and directing front office
- Deposits
- Excellent communication skills and professional telephone voice
- Handled extensive data entry work with accuracy on Doris System
- Responsible for administrative tasks such as appointment setting, faxing, copying, and emails
- Responsible for sorting mail, mailing out past due policies, and general office duties
- Translated Policies to Bilingual Speakers
- Upgraded all office filing system.
Education
ContactContactContactContact -
COLLEGE OF LAKE COUNTY
01.2008
High school Diploma -
WARREN TOWNSHIP HIGH SCHOOL
01.2005
EMT -
TECH CAMPUS
01.2005
Skills
- EMR Athenanet Superuser
- Bilingual
- EMR Cerner
- 60 WPM
- Knowledge in using Word and Excel
- AT&T Cloud Superuser
- Meraki Superuser
- Medical Assisting 10yrs
- Gusto Payroll
- US Bank Singlepoint
- Quickbooks
- epic
- Softexpress
- Laborie
Timeline
Medical Assistant/PSA
Endeavor Health
01.2024 - Current
OB/GYN PRACTICE MANAGER
OB/GYN Practice
06.2012 - 11.2021
ASSISTANT MANAGER
La Opera Grill and Bar
01.2008 - 07.2016
FINANCIAL ADMINISTRATOR ASSISTANT
B&B Distribution
01.2006 - 07.2012
OFFICE CLERICAL
Axis Insurance
01.2004 - 01.2005
ContactContactContactContact -
COLLEGE OF LAKE COUNTY
High school Diploma -
WARREN TOWNSHIP HIGH SCHOOL
EMT -
TECH CAMPUS