Hi, I’m
Amanda Abbood
Fort Worth,TX
"The only good is knowledge, and the only evil is ignorance"
Socrates
Overview
12
years of professional experience
3
Languages
3
Certificate
Summary
Detail-oriented intelligence professional adept at collecting and processing information. Strategic and organized with excellent verbal and written communication skills. Reviewing records and making sound judgments about personnel, risks and field operations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Well-versed in research, analysis and strategic planning. Exceptional leader focused on resolving difficult and complicated cases. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
- Threat Analysis & Fraud Detection
- Complex Transaction Monitoring
- User Acceptance Testing (UAT)
- Suspicious Activity Reporting (SAR)
- Bank Secrecy Act Compliance
- Financial Intelligence
- Internal Audits
- Technical Writing
- Enhanced Due Diligence
- Financial Crime Prevention
- Regulatory Filings
- Vendor Contracts
- Investigation Techniques
Work History
KPMG Global Services
AML Investigator
07.2024 - Current
Job overview
- Maintained accurate records of all investigations, ensuring proper documentation for audits and regulatory reporting purposes.
- Conducted comprehensive research to identify and assess potential money laundering risks for the organization.
- Provided guidance to junior investigators on complex cases, fostering professional growth and development opportunities.
- Collaborated with cross-functional teams to ensure consistent application of AML regulations across business lines.
- Enhanced team collaboration on complex cases through regular case review meetings and information sharing.
- Assisted management in setting performance metrics for investigative staff, driving continuous improvement initiatives within the department.
Fidelity Investments
Manager of Financial Crimes Surveillance
11.2023 - 02.2024
Job overview
- Areas of expertise performed daily include international money movement transactions, structuring, large deposit surveillance, multi-wire destinations, velocity alerts, cash withdrawal surveillance, cryptocurrency transactions, blockchain and digital assets, along with many more
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Completed quarterly assessments of financial and performance records and reports to promote operational improvements
- Audited and examined financial records, checking for accuracy and compliance with established regulations.
Fidelity Investments
Global Intelligence Analyst
04.2022 - 11.2023
Job overview
- Responsible for researching and validating relevant intelligence from various sources to ensure accuracy of hand-crafted reports
- Identified potential threats by conducting thorough research on global events and trends
- Enabled more informed decision-making processes by translating complex data into easily digestible visuals for non-analyst stakeholders
- Enhanced intelligence analysis by streamlining data collection and processing methodologies
- Monitor external data threat information and create weekly briefings for top-level executives
- Escalating any potential issues discovered in open-source research that could have potential security impact to any unit of business
- Analyzed open-source intelligence data to identify potential threats and vulnerabilities
- Supported decision-makers by providing timely, accurate, and relevant assessments of emerging threats.
Fidelity Investments
Automation Operations Engineer
01.2021 - 04.2022
Job overview
- Created procedures for process improvement and engage in reengineering efforts to create the best client and associate experience possible
- Implemented data-driven approaches to improve overall efficiency in day-to-day operations
- Streamlined business operations by identifying inefficiencies and implementing process improvements
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards
- Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction
- Designed, created and tested production models for industrial processes
- Developed custom scripts for automating repetitive tasks, increasing productivity and reducing human error
- Maintained technical fluency in required equipment and networking hardware for assigned jobs and facilities.
- Troubleshot complex issues under tight deadlines, prioritizing tasks effectively to minimize disruptions to ongoing operations.
Fidelity Investments
Fraud Detection & Response Analyst
03.2019 - 01.2021
Job overview
- Assessed and mitigated risk for millions of clients across platform and serve as primary point of contact for all associates and customers regarding suspicious or fraudulent activity
- Provided support to Regional Centers and Branches for situations in which fraud is suspected and ensure protection of customers' accounts and information from fraudulent actors, criminals, and online criminal enterprises
- Evaluated customer data to identify and prevent fraudulent activities
- Performed risk assessments to determine level of fraud risk and prioritize investigations
- Participated in industry conferences to stay up-to-date on best practices in fraud detection and prevention methodologies
- Performed detailed background checks on individuals suspected of fraudulent activity to gather critical information needed for successful investigations.
- Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
Fidelity Investments
Licensed Securities Broker
08.2018 - 04.2019
Job overview
- Successfully obtained Securities Industry Essentials, Series 63 in State Uniform Securities, and Series 7 General Securities licenses from Financial Industry Regulatory Authority (FINRA)
- Demonstrated exceptional attention to detail when processing trade orders, ensuring accuracy and timely execution
- Implemented effective risk management strategies for clients, minimizing potential losses
- Developed tailored investment plans based on clients' unique financial goals, risk tolerance, and time horizons
- Participated in ongoing professional development to stay current on industry regulations, products, and best practices
- Streamlined operational processes to improve efficiency in managing client accounts and executing trades
- Evaluated various investment options to provide well-researched recommendations that aligned with clients' objectives
- Mentored junior brokers by sharing industry insights and best practices for building successful careers in finance
- Educated and worked with clients on ROI terms to find accurate solutions.
Texas Health & Human Services Commission
Senior Eligibility Advisor
08.2014 - 11.2016
Job overview
- Interviewed clients, document information, determine benefits, verify case data, explain program requirements, and review eligibility for ongoing services
- Updated client documentation for accurate, compliant and current records
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers
- Evaluated program effectiveness and implemented continuous improvement measures, ensuring consistent delivery of high-quality services
- Selected qualified applicants to refer to employers for possible job placement purposes
- Enhanced client relationships by providing strategic advice and guidance on industry trends and best practices
- Crafted suitable financial strategy for each client based upon needs and future goals.
Refugee Services of Texas
Refugee Resettlement Employment Advisor
08.2012 - 03.2013
Job overview
- Provide employment, support, career enhancement and overall case management for newly arrived refugees in Dallas County, working primarily with Iraqi refugees who had assisted the United States Army in the war in Iraq
- Maintained the most accurate case files while also carrying the largest case load
- Provided ongoing support to employed clients in navigating new work environments, ensuring long-term retention and job satisfaction
- Conduct intake, assess barriers to employment, and identify and execute short and long term goals for incoming refugees
- Maintain case files for client load; ensure that all documentation is in compliance with state and federal laws, as well as agency standards
- Developed customized career plans for clients by incorporating their unique strengths and goals into actionable steps for success
- Implemented creative solutions for addressing the specific challenges faced by individuals with non-traditional backgrounds or work histories
- Assisted clients in achieving their employment goals through tailored resume writing and interview coaching
- Managed complex caseloads of clients with varying needs, prioritizing tasks and support strategies to ensure timely service delivery.
Education
Oklahoma State UniversityStillwater, OK
Bachelor's Degree from Political Science
American University of CairoCairo, Egypt
Master's Degree from Middle Eastern Studies
Languages
Arabic
Professional Working
Spanish
Professional Working
Accomplishments
- Supervised team of 20 AML Analysts
- Continuously encouraged career enhancement programs for associates
- Maintained a large caseload while still executing my managerial responsibilities
- Tracked fraud cases and monitored trends to develop strategies for prevention
- Increased accuracy in identifying fraudulent transactions by utilizing and creating advanced data analytics techniques and software tools
- Developed customized rules and algorithms for improved accuracy in detecting fraudulent activities, ensuring timely intervention and prevention of losses
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency
- Successfully assisted in designing, launching, and subsequent associate training of an entirely new internal records keeping system
- Demonstrated exceptional attention to detail when processing trade orders, ensuring accuracy and timely execution with zero trade errors during tenure
- Determined eligibility for federal cash assistance, Food Stamps and/or Medicaid Programs at 99% accuracy rate
- Routinely recognized as a top performer on the team using performance indicators of processing time, volume of cases, and accuracy
- Identified evidence to The Office of the Inspector General (OIG) for possible prosecution and successfully recouped hundreds of thousands of dollars of taxpayer dollars in funds obtained unlawfully
- Led change management initiatives to improve organizational effectiveness and support long-term growth objectives
- Spent after hours teaching English to newly arrived refugees
- Had the highest success rate for employment retention and employee satisfaction among refugee clients
Fidelity Investments, Manager of Financial Crimes Surveillance
Fidelity Investments, Fraud Detection & Response Analyst
Fidelity Investments, Automation Operations Engineer
Fidelity Investments, Licensed Securities Broker
Texas Health & Human Services, Senior Eligibility Advisor
Refugee Services of Texas, Refugee Resettlement Advisor
Affiliations
- Association of Threat Assessment Professionals (ATAP)
- Domestic Security Alliance Council (DSAC)
- Toastmasters International
- President of the Copper Creek Homeowners Association
Certification
- Series 7, Financial Industry Regulatory Authority (FINRA)
- Series 63, Financial Industry Regulatory Authority (FINRA)
- Security Essentials, Financial Industry Regulatory Authority (FINRA)
Professional Accomplishments
Fidelity Investments, Manager of Financial Crimes Surveillance
- Supervised team of 20 AML Analysts
- Continuously encouraged career enhancement programs for associates
- Maintained a large caseload while still executing my managerial responsibilities
Fidelity Investments, Fraud Detection & Response Analyst
- Tracked fraud cases and monitored trends to develop strategies for prevention
- Increased accuracy in identifying fraudulent transactions by utilizing and creating advanced data analytics techniques and software tools
- Developed customized rules and algorithms for improved accuracy in detecting fraudulent activities, ensuring timely intervention and prevention of losses
Fidelity Investments, Automation Operations Engineer
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency
- Successfully assisted in designing, launching, and subsequent associate training of an entirely new internal records keeping system
Fidelity Investments, Licensed Securities Broker
- Demonstrated exceptional attention to detail when processing trade orders, ensuring accuracy and timely execution with zero trade errors during tenure
Texas Health & Human Services, Senior Eligibility Advisor
- Determined eligibility for federal cash assistance, Food Stamps and/or Medicaid Programs at 99% accuracy rate
- Routinely recognized as a top performer on the team using performance indicators of processing time, volume of cases, and accuracy
- Identified evidence to The Office of the Inspector General (OIG) for possible prosecution and successfully recouped hundreds of thousands of dollars of taxpayer dollars in funds obtained unlawfully
Refugee Services of Texas, Refugee Resettlement Advisor
- Led change management initiatives to improve organizational effectiveness and support long-term growth objectives
- Spent after hours teaching English to newly arrived refugees
- Had the highest success rate for employment retention and employee satisfaction among refugee clients
Professional Organizations
- Association of Threat Assessment Professionals (ATAP)
- Domestic Security Alliance Council (DSAC)
- Toastmasters International
- President of the Copper Creek Homeowners Association
Professional Licenses
- Series 7, Financial Industry Regulatory Authority (FINRA)
- Series 63, Financial Industry Regulatory Authority (FINRA)
- Security Essentials, Financial Industry Regulatory Authority (FINRA)
Ongoing Certifications
- Association of Certified Fraud Examiners Associations (ACFE)
- The Association of Certified Anti-Money Laundering Specialists (ACAMS)