MEGAN WELTER
Aloha
Summary
Experienced Administrative Specialist with 18 years of experience in Public Health. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Overview
24
24
years of professional experience
Work History
Administrative Assistant 2 Team Lead
State Of Oregon Center For Health Statistics
11.2019 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Established administrative work procedures to track staff's daily tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Administrative Assistant 1
State of Oregon Center for Health Statistics
12.2017 - 10.2019
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Took average of 20-30 calls per day explaining technical support to internal and external users
- Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness
- Prepared, organized, maintained, and updated Agency's web pages
- Created PowerPoint presentations
- Enrolled, organized, and maintained database of 10,000 system users
- Facilitated and coordinated full scale regression testing of our system
- Acted as point person for computer needs
- Interpreted laws and rules while advising users on legal requirements and limitations of completing, filing and accessing OVERS application
- Assisted with creating new forms used by external partners
- Floor Lead for my Incident Response Team for our building.
Office Specialist 2
State of Oregon Center for Health Statistics
07.2011 - 12.2017
- Received calls from clients, vendors and various other callers seeking information
- Registered Oregon Vital Events making sure they meet legal sufficiency and statistical standards
- Assisted external providers with questions regarding registration of records or our laws
- Processed all County Registrar and Deputy Registrar commission forms
- Sent daily reports to National Center for Health Statistics and Social Security Administration
- Trained new Registration staff on how to enter and register Oregon vital events
- Located records still in process for internal or external partner
- Tracked work assignments when other staff was out
- Took part in regression testing twice a year
- Assisted with writing, reviewing or leading newsletters sent out to external users
- Floor lead for Incident Response Team for the building.
Office Specialist 1
State of Oregon Center for Health Statistics
05.2006 - 07.2011
- Answered telephone calls to field inquiries from clients, vendors and the public seeking information regarding all Oregon Vital Records
- Registered Birth and Death records using the OVERS system
- Made sure records meet the legal and statistical standards
- Located records still in process for internal and external partners
- Sent reports to National Center for Health Statistics and Social Security Administration
- Advised callers using the State laws and statutes on registration of records.
Customer Service Manager
Sitel/General Motors
05.2000 - 05.2006
- Cross-trained and provided back up for customer service managers
- Responded to customer requests for products, services and company information
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Trained staff on operating procedures and company services
- Entered customer interaction details in c to track requests, document problems and record solutions offered
- Performed data entry to record call notes, suggestions and questions
- Provided basic technical support for clients on wide range of company products.
Education
Business Administration and Science -
Portland Community College
Skills
- Clerical support
- Quality control
- Troubleshooting
- Scheduling and calendar management
- Customer service
- Information verification
- Data review
Timeline
Administrative Assistant 2 Team Lead
State Of Oregon Center For Health Statistics
11.2019 - Current
Administrative Assistant 1
State of Oregon Center for Health Statistics
12.2017 - 10.2019
Office Specialist 2
State of Oregon Center for Health Statistics
07.2011 - 12.2017
Office Specialist 1
State of Oregon Center for Health Statistics
05.2006 - 07.2011
Customer Service Manager
Sitel/General Motors
05.2000 - 05.2006
Business Administration and Science -
Portland Community College