Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Manager – Events Management
Illinois Association of School Boards
07.2024 - 09.2025
Planning and logistics for a trade show
Contracting companies to participate in the trade show
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Generated repeat business through exceptional customer service.
Monitored and controlled event expenditures to meet budgets.
Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
Implemented contingency plans to address last-minute changes or unforeseen events.
Coordinated transportation and parking arrangements for guests and vendors.
Managed administrative logistics of events planning, event booking, and event promotions.
Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
Developed and distributed event surveys to gather feedback and assess event success.
Oversaw event registration process by collecting and tracking attendee information.
Developed creative themes for events and created related activities to engage attendees.
Developed detailed event reports, documenting all aspects of each event.
Produced concept plans for high-profile corporate meetings and events.
Administrative Assistant – Board Development
Illinois Association of School Boards
05.2022 - 07.2024
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained inventory of office supplies and placed orders.
Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Managed filing system, entered data and completed other clerical tasks.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Volunteered to help with special projects of varying degrees of complexity.
Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Assisted coworkers and staff members with special tasks on daily basis.
Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Established administrative work procedures to track staff's daily tasks.
Special Ed Paraprofessional
Olympia High School
08.2018 - 05.2021
Working with high school students
Assisting students who don’t understand
Helping on assignments
Reading assignments/tests aloud
Writing for students when needed
Keeping students on task
Assisting teachers and other staff
Helping with lesson planning
Teaching when needed
Doing what needs to be done for the success of a student
Paraprofessional
Hartsburg-Emden Jr High
08.2016 - 05.2017
Working with jr high students
Assisting the teacher
Tutoring
Making sure students stay on task
Helping students to better understand concepts
Emails
Helping in lesson planning
Assisting in teaching when the teacher is gone
Reading assignments/tests aloud
Office Admin/Receptionist
Graue Inc
02.2014 - 01.2016
Cash handling
Finishing tickets
Accounts payable
Accounts receivable
Inputting invoices
Writing checks
Answering phones
Directing calls
Emails
Filing
Customer service
Cross-training
Adding new vehicles
Cashier/Waitress
Bonanza
01.2008 - 08.2011
Cash handling
Inputting orders
Interacting with customers
Counting the cash drawer
Refill drinks
Serve food
Clear tables
Opening the restaurant
Education
Bachelor of Science - Business
Indiana Wesleyan University
Marion, IN
10-2026
Associate of Science - Liberal Arts
Indiana Wesleyan University
Marion, IN
09.2025
High School Diploma -
Hartsburg-Emden High School
Hartsburg, IL
05.2011
Skills
Budget assistance
Business administration
Operations management
Customer relations
Customer service and satisfaction
Cost reduction
Problem-solving
Customer relationship management (CRM)
Verbal and written communication
Team collaboration
Microsoft Programs
Certification
Professional Administrative Certification of Excellence (PACE), American Society of Administrative Professionals