Caitlin Cline

Perfecting ordering practices to ensure proper amount of product for customers and sales without causing lost product or missed sales opportunities. Managing 12-15 employees, practicing excellent customer service, keeping track of dates to ensure proper rotation and always providing fresh product.

Learned how to read and manage sales. First opportunity to manage employees. Built strong connections with regular customers and carried that through to my management position in the produce department. Directed the work flow of 3-5 employees at a time while staying on top of displays, product balances, and improving sales. Also my first time learning about product rotation.

Efficiently and quickly load groceries from the store to curbside for customers to pick up hassle free. Also keep associates busy picking, cleaning, or taking groceries out to customers to avoid any delays or late orders. Check over substituted items to make sure they match the requests from the customer, handle EBT and Wic payments, and find solutions to customer complaints to make their shopping experience as satisfying as possible.

I came back to Kroger after college to have some extra spending money. Since returning to Kroger I have been trained to be an Office Assistant and have gained knowledge on how to operate the Customer Service desk. In my time in this position I also learned the duties and responsibilities of a Scan Coordinator. Other duties i learned are stocking in the grocery department and our non foods department. I am scheduled where i am needed and am always happy to jump in and help wherever i am needed!

In this position I learned time management and efficiency while picking groceries for customers orders. I was also building customer service skills as I was constantly moving around the store throughout my shift. These skills were also strengthened while taking orders out to customers and handling phone calls in the department despite only being 16 at the start of the position.

I held this position during the summer of 2019 to gain more experience as an STNA before starting college in the fall for nursing. I learned how to take vital signs on patients, how to draw up and give shots and vaccinations, how to assist doctors on in office procedures, how to fill out and send referrals to hospitals or other care facilities, and how to properly write up prescriptions for patients. Learning how to read and reaction to patients feelings and comfort them was also a huge skill I learned in this position.

I was able to obtain my STNA license my last two years of high school through White Water Career Center in Connersville Indiana. I was able to opt out of classes the last semester of my senior year and work to get hand on experience as an STNA. This job taught me many valuable skills such as how to keep my emotions separate from my job, how to help residents based on their needs and disabilities, and how to create and carry out a care plan that worked for myself and the other aides on the unit.