Troy Mclaughlin
Salcha,AK
Summary
Hardworking Individual with extensive experience servicing, troubleshooting and repairing equipment. Proficient in analyzing field incident data and reading schematic and blueprint drawings. Identifies problems and uses appropriate resources to find solutions.
Overview
22
22
years of professional experience
Work History
Operator 2
Fairbanks North Star Borough Solid Waste
08.2024 - Current
- Supervise a team of employees through out the day.
- Coordinated workflow for seamless production and minimized downtime.
- Operated machinery for consistent quality and adherence to standards.
- Improved operations by monitoring equipment performance and troubleshooting issues promptly.
- Conducted regular inspections, identifying potential hazards and implementing corrective measures.
- Worked outside in all weather conditions.
- Perform task using laser levels for grade.
- Build 3 to1 slopes
- Build 4 to 1 slopes
- Maintain a trash cell to contract regulation and limits.
Shop Supervisor
Nc Machinery
10.2023 - 05.2024
- Directed daily operations of the shop, including scheduling personnel, assigning tasks, and monitoring performance.
- Provided customer service to ensure customer satisfaction with products and services.
- Trained new employees in safety procedures and use of equipment.
- Performed quality control checks on all incoming and outgoing goods.
- Enforced company policies and standards to ensure compliance with regulations.
- Resolved customer complaints in a timely manner.
- Developed strategies for improving efficiency and productivity within the shop environment.
- Inspected machines regularly to detect malfunctions or worn parts that need replacement or repair.
- Reviewed financial statements to monitor budget expenditures.
- Investigated accidents or incidents occurring in the shop area.
- Scheduled regular maintenance of tools, machinery, and other equipment.
- Adhered to safety protocols while operating dangerous machinery.
- Coordinated with other departments regarding delivery times of finished products.
- Provided training to other employees to promote awareness of safety procedures.
- Kept detailed track of inventories and supplies using computer software.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Facilitated prompt resolution of customer problems and complaints.
Field Technician
NC Machinery
02.2013 - 10.2023
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Wrote detailed service reports describing work completed, issues and recommendations.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Operated hand tools and power equipment according to corporate safety procedures.
- Performed annual and preventive system service maintenance.
- Diagnosed and repaired mechanical issues according to industry standards.
- Analyzed equipment data to isolate and diagnose faults.
- Drove and maintained company vehicle, keeping in peak condition.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Calibrated instruments, controls and equipment to test function and evaluate performance.
- Mentored and trained new employees on processes, flow and safety procedures.
- Handled telephone support calls to determine issues and provide solutions.
- Explained and recommended service options to customers and detailed costs.
- Communicated with vendors, upper management and peers.
- Disassembled and reassembled hydraulic, pneumatic and mechanical equipment for inspection.
- Directed daily operations of the shop, including scheduling personnel, assigning tasks, and monitoring performance.
- Provided customer service to ensure customer satisfaction with products and services.
- Trained new employees in safety procedures and use of equipment.
- Enforced company policies and standards to ensure compliance with regulations.
- Resolved customer complaints in a timely manner.
- Developed strategies for improving efficiency and productivity within the shop environment.
- Inspected machines regularly to detect malfunctions or worn parts that need replacement or repair.
- Created reports summarizing shop operations, such as production output and labor costs.
- Evaluated employee performance against established goals and objectives.
- Reviewed financial statements to monitor budget expenditures.
- Investigated accidents or incidents occurring in the shop area.
- Scheduled regular maintenance of tools, machinery, and other equipment.
- Adhered to safety protocols while operating dangerous machinery.
- Connected with customers to provide assistance and collect feedback to optimize operations.
Heavy Diesel Mechanic
Peterson Caterpillar
01.2010 - 01.2013
- Dismantled heavy equipment to locate and accurately diagnose mechanical defects.
- Assessed equipment to determine cause of issue or malfunction and identified appropriate repairs.
- Disassembled equipment using hand tools and hoists to begin repair work.
- Worked in shop and at customer locations to handle heavy equipment repair, maintenance and commissioning needs.
- Read and interpreted technical details such as schematics, manuals and drawings.
- Kept accurate records of all machine and equipment repair work that had been performed.
- Troubleshot and diagnosed issues with heavy equipment systems.
- Completed regular installations of new equipment parts.
- Documented repair work performed on mobile equipment via electronic and written service reports.
- Tracked repairs made, labor time and parts used to calculate bill.
- Read and interpreted standards, drawings and blueprints and pinpointed inspection needs for repair work.
Heavy Diesel Mechanic
Halton Caterpillar
12.2006 - 01.2010
- Dismantled heavy equipment to locate and accurately diagnose mechanical defects.
- Assessed equipment to determine cause of issue or malfunction and identified appropriate repairs.
- Disassembled equipment using hand tools and hoists to begin repair work.
- Read and interpreted technical details such as schematics, manuals and drawings.
- Kept accurate records of all machine and equipment repair work that had been performed.
- Utilized various methods to perform routine and preventive maintenance tasks on excavators and dozers.
- Tested commercial and military equipment to determine serviceability and proper operation.
- Troubleshot and diagnosed issues with heavy equipment systems.
- Completed regular installations of new equipment parts.
Maintenance Worker
Toyo Tanso USA Inc
01.2003 - 12.2004
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
- Identified problems during daily work inspections and addressed concerns.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Maintained compliance with internal and regulatory safety standards.
- Diagnosed and repaired mechanical issues according to industry standards.
Education
Some College (No Degree) - Welding Technology
Mt. Hood Community College
Gresham, ORAssociate of Applied Science - Diesel Mechanics Technology
Universal Technical Institute of Arizona Inc
Avondale, AZ12.2006
Skills
- Inventory Management
- Valid Driver's License
- Verbal and Written Communication
- Repair and Installation
- Problem-Solving
- System Installation
- Customer Service
- Electrical Troubleshooting
- Troubleshooting and Repair
- Prioritization and Time Management
- Work Order Management
- Preventative Maintenance
- Record Keeping
- Training and Development
- Teamwork and Coordination
- Accountability and Work Ethic
- Mechanical Background
- Training and Mentoring
- Troubleshooting and Diagnostics
- Problem-solving
- Attention to detail
- Teamwork and collaboration
Accomplishments
- Equipment supervisor / Operator
- Being a shop supervisor for NC Machinery
- Building and maintaining 785G Prototype haul truck at U.C.M. healy alaska
- Block labor with greens creek in Juneau, AK
- Block labor with FGMI fairbanks alaska
- Working with cat engineers on different prototype machinery at halton/peterson caterpillar
Education and Training
On the job Training classes with caterpillar instructors. Msha Trainging.
Timeline
Operator 2
Fairbanks North Star Borough Solid Waste
08.2024 - Current
Shop Supervisor
Nc Machinery
10.2023 - 05.2024
Field Technician
NC Machinery
02.2013 - 10.2023
Heavy Diesel Mechanic
Peterson Caterpillar
01.2010 - 01.2013
Heavy Diesel Mechanic
Halton Caterpillar
12.2006 - 01.2010
Maintenance Worker
Toyo Tanso USA Inc
01.2003 - 12.2004
Associate of Applied Science - Diesel Mechanics Technology
Universal Technical Institute of Arizona Inc
Some College (No Degree) - Welding Technology
Mt. Hood Community College
Similar Profiles
Amanda HimesAmanda Himes
Special Education Paraprofessional at Fairbanks North Star Borough School DistrictSpecial Education Paraprofessional at Fairbanks North Star Borough School District
Shawna FreemanShawna Freeman
Elementary School Teacher at Fairbanks North Star Borough School DistrictElementary School Teacher at Fairbanks North Star Borough School District
Nkanza FloresNkanza Flores
Family Engagement Assistant at Fairbanks North Star Borough School DistrictFamily Engagement Assistant at Fairbanks North Star Borough School District