Amanda Roupp
Hastings,FL
Summary
Resourceful, meticulous customer service and accounting professional with 10+ years of experience in strategic problem-solving, customer relationship management, and financial reconciliations. Team player with strong technical proficiency and commitment to accuracy with developed skills that prioritize multi-tasking in fast-paced working environments. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
9
9
years of professional experience
Work History
Customer Service Coordinator
The Grounds Guys of St. Augustine, FL
Hastings, FL
05.2024 - Current
- Managed daily tasks such as scheduling appointments, handling paperwork, filing documents, and addressing sensitive customer service complaints, while delivering fast, friendly, and knowledgeable service for routine questions.
- Reviewed accounts for payments received or approved credit arrangements.
- Organized client contracts, records, and reports to strengthen traceability.
- Maintained accurate records of all payroll transactions.
- Established employee payroll files and updated existing files with new information.
- Tracked employee vacation, personal and sick leave earnings and use.
- Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
- Assisted with preparing journal entries related to accounts payable transactions.
- Handled high-volume invoice processing with minimal supervision.
- Processed monthly payments and researched payment discrepancies.
- Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
Office Manager
Presto Electrical, LLC
Jacksonville, Florida
08.2020 - 08.2023
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Bookkeeper
BVD Septic, LLC
Jacksonville, Florida
07.2020 - 05.2023
- Processed accounts payable and receivable transactions.
- Assisted with the preparation of budgets and forecasts.
- Conducted monthly bank reconciliations.
- Performed month-end closing activities.
- Managed payroll processing for staff members.
- Reviewed employee expense reports for compliance with company policies and developed internal control procedures to ensure accurate recordkeeping.
- Received and recorded cash, checks and transfers.
- Generated invoices for clients and tracked payments received from customers.
- Resolved billing discrepancies with vendors or customers promptly.
- Posted journal entries to the general ledger system accurately and timely.
- Analyzed financial information to recommend or develop efficient use of resources and techniques to improve profitability.
- Verified accuracy of vendor invoices against purchase orders prior to payment processing.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
Store Manager
Murphy USA
Des Moines, Iowa
07.2016 - 07.2020
- Responsible for daily operations of a busy C-store in a major metro area
- Ordering of all supplies and merchandise to include age restricted product.
- Store scheduling, hiring and employee management to include staff training and development.
- Inventory management including managing shrink and performing monthly merchandise audits.
- Managed daily banking activities such as deposits and withdrawals.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
Education
B.A. in English -
Northern Illinois University
Illinois05.2002
Skills
- Strong Aptitude for Customer Service
- Excellent Communication
- Quality Control
- Regulatory Compliance
- Active Listening
- Microsoft Office
- Computer Skills
- Project Management
References
References available upon request.
Timeline
Customer Service Coordinator
The Grounds Guys of St. Augustine, FL
05.2024 - Current
Office Manager
Presto Electrical, LLC
08.2020 - 08.2023
Bookkeeper
BVD Septic, LLC
07.2020 - 05.2023
Store Manager
Murphy USA
07.2016 - 07.2020
B.A. in English -
Northern Illinois University
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