Rachele Officier
Palo Alto,United States
Summary
Accomplished professional with extensive experience in sales, customer service, and business development. Demonstrates a proven ability to consistently meet and exceed sales targets, while cultivating and sustaining successful client relationships. Proficient in data analysis, forecasting, and problem-solving to enhance customer service, boost sales, and identify new business opportunities.
Overview
28
28
years of professional experience
Work History
Sales Manager Water Restoration
Roto-Rooter Plumbing & Water Cleanup
01.2024 - Current
- Performed inspections of water damage and developed restoration project estimates.
- Identified project risks and implemented effective mitigation strategies.
- Coordinated resources to optimize project execution.
- Maintained communication with clients and stakeholders throughout the project lifecycle.
- Ensured compliance with relevant laws and regulations at all project phases.
- Surpassed weekly performance targets consistently.
Sales Manager, Water Quality
Roto-Rooter Plumbing & Drain Service
01.2024 - Current
- Executed lead generation strategies to enhance customer engagement and drive sales growth.
- Conducted thorough water quality analysis, providing effective solutions for commercial and residential clients.
- Delivered compelling sales presentations, consistently closing deals while exceeding weekly sales targets.
- Managed customer financing and contracting processes to streamline transactions.
Managing Director
Security Integrators Group America Inc. (SIG)
01.2021 - 01.2024
- Established a Delaware C Corporation to facilitate the parent company's expansion into the U.S. market.
- Cultivated relationships with security managers, serving as a trusted advisor to corporate clients.
- Developed a network of reliable local service provider partners for enhanced operational support.
- Oversaw financial management while identifying external opportunities for growth and industry advancements.
Sales Manager
Security Integrators Group EMEA B.V.
01.2018 - 01.2021
- Oversaw strategic accounts for multinational clients, managing all channel partnerships.
- Developed customized security solutions aligned with client specifications and requirements.
- Negotiated contracts with vendors to secure advantageous pricing and terms.
- Outsourced over 25 projects annually, achieving an average revenue of $100K per project.
Customer Service Manager
Achmea N.V.
01.2011 - 01.2015
- Monitored incoming emails, phone calls, and web chats to uphold company standards.
- Executed customer account modifications while gathering comprehensive insurance information across various software platforms.
- Maintained comprehensive knowledge of company products to offer tailored recommendations.
- Collaborated with various departments to effectively resolve complex customer issues.
Senior Partner Account Manager
Telfort Telecommunications B.V.
01.2007 - 01.2011
- Cultivated strategic partnerships to enhance collaboration and drive growth.
- Executed comprehensive sales and branding strategies, resulting in substantial product growth.
- Coordinated cross-functional teams to ensure the timely delivery of products and services.
- Surpassed revenue targets, achieving annual growth between $4 million and $6 million.
Store Manager
Telfort Mobile Telecommunications B.V.
01.2006 - 01.2007
- Launched retail store, achieving annual revenue target of $8M.
- Provided leadership to team members, enhancing productivity and operational efficiency.
- Resolved conflicts and addressed issues for both team members and customers.
- Monitored customer service metrics, implementing changes to elevate satisfaction levels.
- Surpassed customer satisfaction and revenue targets consistently.
- Earned promotion to Senior Partner Account Manager due to outstanding performance.
Restaurant Owner/Manager
Brouwerskolk
01.1998 - 01.2006
- Established a successful hospitality business from inception, increasing revenue from $200K to $2M within three years.
Education
Master of Science (MSc.) - Business Management and Administration
Nyenrode Business University
Bachelor’s - Management, Administration & Law
Holland University of Applied Sciences
Skills
- Account management
- Client communication
- Sales strategy
- Contract negotiation
- Project management
- Team coordination
- Problem solving
- Leadership skills
- Attention to detail
- Relationship building
- Cross-functional collaboration
- International business
- Project planning
- Influencing skills
Languages
English
Dutch
German
Timeline
Sales Manager Water Restoration
Roto-Rooter Plumbing & Water Cleanup
01.2024 - Current
Sales Manager, Water Quality
Roto-Rooter Plumbing & Drain Service
01.2024 - Current
Managing Director
Security Integrators Group America Inc. (SIG)
01.2021 - 01.2024
Sales Manager
Security Integrators Group EMEA B.V.
01.2018 - 01.2021
Customer Service Manager
Achmea N.V.
01.2011 - 01.2015
Senior Partner Account Manager
Telfort Telecommunications B.V.
01.2007 - 01.2011
Store Manager
Telfort Mobile Telecommunications B.V.
01.2006 - 01.2007
Restaurant Owner/Manager
Brouwerskolk
01.1998 - 01.2006
Master of Science (MSc.) - Business Management and Administration
Nyenrode Business University
Bachelor’s - Management, Administration & Law
Holland University of Applied Sciences
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