Blake A. Smejkal
Client Service Consultant
4116 S 148th Street Omaha,NE
Summary
Effective Client Service Consultant with 7 years of experience in merchant processing. Adept at modern sales techniques and persuasion with success at maintaining individual client relationships. Committed to raising company profits and remembering details.
Seeking a career transition within the company using technical knowledge and academic background along with the excellent leadership, customer service, problem solving, interpersonal and communication skills
Overview
11
11
years of professional experience
Work History
Client Service Consultant
Fiserv
Omaha, NE
03.2019 - Current
- Developed and deepened client relationships to increase loyalty and brand engagement.
- Escalated requests for service, acting as point of escalation for external and internal parties.
- Developed and initiated projects, managed costs, and monitored performance.
Client Service Analyst
First Data
Omaha, NE
09.2015 - 03.2019
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Clover subject matter expert.
- Customer contact for 200+ clients.
- Maintained up-to-date knowledge of product and service changes.
Merchant Response Center
First Data
Omaha, NE
08.2014 - 09.2015
- Maintain and monitor merchant processing accounts.
- Provide guidance with filling out maintenance work orders.
- Answer online questions while taking phone calls.
Technical Support Specialist
First Data
Omaha, NE
10.2010 - 08.2014
- Troubleshoot point-of-sale devices.
- Provided excellent customer services.
- Assisted with escalated issues advising proper resolution.
- Set up and maintained information on merchant’s profiles.
Education
High School Diploma -
Central High School
Skills
Credit card processing expert
Strategic planning and execution
Coaching and mentoring
Client account management
POS systems expert
Teamwork and Collaboration
Timeline
Client Service Consultant
Fiserv
03.2019 - Current
Client Service Analyst
First Data
09.2015 - 03.2019
Merchant Response Center
First Data
08.2014 - 09.2015
Technical Support Specialist
First Data
10.2010 - 08.2014
High School Diploma -
Central High School