Tara Jones
Memphis,TN
Summary
Seasoned Human Resources Manager with broad experience in employee relations, recruitment, and benefits administration. Possess strong expertise in developing efficient HR policies and procedures, fostering a positive work environment, and resolving conflicts. Demonstrated ability to drive strategic initiatives resulting in improved operational efficiency. Notable success in mentoring and coaching teams to deliver top performance.
Overview
18
18
years of professional experience
Work History
Lead Talent Advisor/Recruiter
Express-Scripts/ Cigna
03.2018 - 03.2024
- Accomplished efficient recruitment process for Express Scripts/Cigna - Specialty Pharmacy, overseeing extensive class hiring and filling multiple Professional Operations roles.
- Collaborated with hiring leaders to establish clear expectations for acquiring top talent
- Establish and maintain significant relationships across management and key cross-functional participants internally, including Hiring Managers, Directors, HR and Compensation
- Cultivate recruiting strategies and performance plans that will meet business demands
- Provide endorsements to improve our process and provide detailed information regarding market analyses to implement and update company changes
- Crafted detailed descriptions for job requisitions, effectively capturing essential qualifications and responsibilities to draw in high-caliber candidates
- Align with community leaders, and workforce commission to build the company brand with the community
- Ensuring the workforce has clear concise direction and understanding of the company culture
- Effectively utilized all talent channels to expedite recruitment for onsite hybrid and remote opportunities by driving sourcing efforts across geographically dispersed teams, resulting in the creation of a diverse candidate pool.
- Work with HR business partners and compensation in determining the appropriate compensation to foster internal and external equity.
Lead Talent Acquisition Analyst & HR Manager
First Choice Community Services
01.2015 - 01.2018
- Coaching and developing teams to guarantee the needs of the organization goals and expectations are exceeded, with a success rate of 90% out of 100% annually
- Maintained the Payroll through ADP & Paychex database system weekly
- Lead Employee Engagement sessions to build relationships and empower employees using tools to create autonomy, clarity, growth to allow all employees to be successful
- Coordinates and facilitates the new hire orientation process, including scheduling the orientation, ensuring accurate new hire paperwork completion and creating the employee file
- Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
- Organized and facilitated team-building activities, including monthly staff meetings.
- Monitored attendance records and leave requests for accuracy and completeness.
- Assisted in the development of policies related to human resources management.
- Developed and implemented HR strategies to improve employee engagement and retention.
- Ensured compliance with all state and federal employment laws including wage and hour regulations.
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
Training Fulfillment Specialist/ Customer Service Supervisor
Time Warner/Comcast Cable/Xfinity
Memphis , TN
01.2006 - 01.2015
- Create training material and process for training team all across the United States
- Unraveled billing issues for commercial & residential accounts in the Mid-South Markets
- Maintain compliance/guidelines for the Marketing Team to remain within Company budget
- Lead the project team for Branding, Engaging, continuous development for current & new hires
- Supervise over 25-30 new hires to ensure totally trained (8-10) weeks prior to moving from training cubes
- Conducted Trainings pertaining to new hire orientation, benefits, educational assistance, employee relations issues, and etc.
- Managed daily operations of branch, order fulfillment and customer service.
- Trained new employees regarding procedures and standards.
Education
MBA - Human Resources Management
Ashford University
San Diego, CA04-2017
Master of Science - Business Administration And Management
Ashford University
San Diego, CA01-2015
Bachelor of Arts -
Bethel University
Memphis, TN08-2010
Skills
- Organizational Development
- Diversity and Inclusion
- Talent management
- Contract Negotiation
- Compensation Structuring
- New Employee Orientation
- Staffing and recruitment
- Employee Relations
- Employee benefits management
- Workers' compensation
- Talent Acquisition
- HRIS software
- Payroll
- Training programs
- Payroll Administration
Timeline
Lead Talent Advisor/Recruiter
Express-Scripts/ Cigna
03.2018 - 03.2024
Lead Talent Acquisition Analyst & HR Manager
First Choice Community Services
01.2015 - 01.2018
Training Fulfillment Specialist/ Customer Service Supervisor
Time Warner/Comcast Cable/Xfinity
01.2006 - 01.2015
MBA - Human Resources Management
Ashford University
Master of Science - Business Administration And Management
Ashford University
Bachelor of Arts -
Bethel University
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