MS Office (Word, Excel, Outlook, Powerpoint, OneNote, Access)
Cecilia Burns
Library Technician II
Chula Vista,CA
Summary
Meticulous and systematic Library Technician offering 5 years of shelving and organizing printed materials and digital resources. Well-versed in guest assistance, with expertise in reference materials and library learning aids. Focused on maximizing patron satisfaction while balancing team support and library operations needs. Service-oriented Library Technician II with proven success helping patrons and librarians with routine needs and special projects. Dependable managing library materials, forms and payments. Self-motivated and committed to fostering superior guest service through efficient operations. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Driven student leveraging studies in coding seeks real-world experience as Front end deveolper. Offers strong interpersonal and task prioritization skills. Hardworking and driven to work quickly and effectively on projects in all types of environments. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Library Technician II
San Diego County Library
San Diego, CA
11.2017 - Current
- Mitigated librarian workload by independently managing basic patron requests and locating materials.
- Assisted staff with completing special projects such as programing for both adults and tweens/teens.
- Processed customer fines and educated individual patrons on ways to minimize future charges.
- Showed patrons where to find library resources and collected equipment, reference pieces and other items.
- Organized and maintained detailed records on equipment use, materials logs and circulation activities.
- Kept library shelves and printed materials well-stocked and organized according to established system.
- Located desired customer items through interlibrary loan system and coordinated deliveries.
- Monitored patrons to enforce adherence to library policies for material management and behavior.
- Maintained and updated patron records in library system database.
- Catalogued and sorted books and library materials.
- Communicated with other local and regional branches to locate materials for inter-library loans.
- Helped patrons to complete forms for library card issuance.
- Assisted patrons with operation of library photocopiers, microfiche and audio/visual equipment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Participated in team-building activities to enhance working relationships.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Used coordination and planning skills to achieve results according to schedule.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Formulated plans for improving procedures, training and processes.
- Allocated resources for optimum coverage and effectiveness.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained staff on operating procedures and company services.
Education
Bachelor of Arts - History
Southern New Hampshire University
09.2015 - 10.2018
Associate of Arts - History
Southwestern College
09.2008 - 06.2013
Associate of Applied Business - Internet & Interactive Digital Media Design
Eastern Gateway Community College
09.2021 - Current
Skills
Guest services
Catalogue and sort procedures
Microsoft Access
Database Management
Shelving and organization
Learning resources
Circulation procedures
Computer Skills
Conflict Resolution
Multitasking Abilities
Problem-Solving
Self-Motivated
First Aid/CPR
Order fulfillment
Staff education and training
Creative problem solving
Technical Support
Team Building
Staff Management
Accomplishments
- Supervised team of 3 staff members.
- Documented and resolved a customer complaint which led to both parties complaining to code of conduct within library branch.
Affiliations
- SEIU Local 221 - Union
Software
Google Drive (Docs, Sheets, Slides, Forms)
Web (HTML, CSS, and JavaScript)
Email (mail merge, filters, folders, rules)
Presentations/Slideshows (PowerPoint and Google Slides)
Social Media (Facebook, Twitter, Instagram)
Certification
SheCodes Basics
Timeline
Associate of Applied Business - Internet & Interactive Digital Media Design
Eastern Gateway Community College
09.2021 - Current
SheCodes Basics
08-2021
Library Technician II
San Diego County Library
11.2017 - Current
Bachelor of Arts - History
Southern New Hampshire University
09.2015 - 10.2018
Associate of Arts - History
Southwestern College
09.2008 - 06.2013