Shelby Bethany
Memphis
Summary
Highly organized, efficient and communicative professional. Strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues and improving communications for patients and families.
Overview
9
9
years of professional experience
Work History
Violence Intervention Liason
Regional One Health
09.2023 - Current
- Responsible for providing case management support to persons enrolled in Hospital Violence Intervention Programs
- Provides proactive peer mentoring, guidance and one-on-one advocacy to victims.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Collaborated closely with department heads to identify opportunities for process improvement initiatives.
- Successfully communicated with entities inside and outside of business.
- Collected, arranged, and input information into database system.
Crisis Intake Specialist/Counselor
MIFA (Metropolitan Inter-Faith Association)
04.2017 - 06.2023
- Collaborate with case manager and outside providers to ensure that participants full spectrum of needs are addressed
- Provide client-centered support to displaced individuals
- Build strong relationships with participants and be available to inform clients when the need arises
- Advocate on behalf of participants
- Utilize harm reduction and motivational empathy to encourage participants to minimize harmful behaviors
- Focus on participant strengths and assist participants in discovering and coordinating
- Display strong resolution skills and assist in de-escalating crisis
- Document client interaction into MIFA database
- Performs other related duties as assigned.
Environmental Health Safety Specialist
Methodist Le Bonheur Healthcare
02.2019 - 04.2020
- Maintains environmental and infection control standards, within established policies and procedures of the health care center
- Performs a variety of general cleaning tasks to maintain patient rooms, offices, and hallways
- Cleaning patient rooms, changing bed linens, maintaining stock levels, operating floor cleaners, discarding waste, and polishing floors
- Use verbal communication skills, such as word choice, pitch, feeling, tone, and voice, appropriate for the intended audience
- Use nonverbal communication skills such as eye contact, posture, and gestures to enhance verbal communication skills.
Technical Care Consultant
AT&T
06.2018 - 11.2018
- Handle inbound customer service calls
- Process inbound sales calls
- Take inbound or place outbound collections calls
- Answer technical support inquires via incoming calls, chat or email
- Demonstrate excellent customer service skills with the ability to take ownership in assisting,researching and resolving customer issues
- Perform other duties as assigned.
Operations Representative
C.H. Robinson
11.2015 - 05.2016
- Answering incoming calls.
- Accomplishments Communication with managers,supervisors,and operation leaders regarding progression of learning
- Communicated potential issues and exceptions to internal employees
- Follow procedures and protocols of team in handling work that is asigned to individual for daily completion.
Education
Psychology - Psychology
Crichton Christian College
01.2009
Criminal Justice - Criminology
Remington College-Memphis Campus
01.2007
Diploma - General Studies
Northside High School
01.1997
Skills
- Microsoft Office
- PowerPoint
- Microsoft Word
- Networking
- Family Mediation
- Case Management
- Vulnerability Housing Assessment
- Mediation Skills
- Broker of Community Resources
- Quality Assurance
Timeline
Violence Intervention Liason
Regional One Health
09.2023 - Current
Environmental Health Safety Specialist
Methodist Le Bonheur Healthcare
02.2019 - 04.2020
Technical Care Consultant
AT&T
06.2018 - 11.2018
Crisis Intake Specialist/Counselor
MIFA (Metropolitan Inter-Faith Association)
04.2017 - 06.2023
Operations Representative
C.H. Robinson
11.2015 - 05.2016
Psychology - Psychology
Crichton Christian College
Criminal Justice - Criminology
Remington College-Memphis Campus
Diploma - General Studies
Northside High School
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