April Hicks
Summary
Analytical and accomplished professional with 15+ years of success organizing and spearheading all aspects of customer success, sales, and operations and initiatives. Motivational management style with a proven history of building, mentoring, and steering high-performance teams to execute business-critical tasks in high-pressure environments. Qualified project director with background in supporting organizational operations and enhancing team efficiency. Proven track record in managing daily tasks and contributing to strategic initiatives. Demonstrated ability in effective communication and problem-solving.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Diversion: supervision of Diversion clients and staff
- Researching, developing and implementing departmental/diversion policies and procedures, managing budgets, and managing administrative and operational issues
- Developing client contracts and monitoring compliance
- Complying with State and Federal statutes regarding Pretrial Diversion
- Developing an annual budget, Crisis intervention, de-escalation
- Participate and coordinate with community agencies
- Marketing Directives of Program.
The Evansville Housing Authority-Resident Initiatives Coordinator
02.2021
- Project Management and contract negotiation
- Perform technical work in the provisions of full -range of informational referral, and human services to resident associations, and residents of Housing Authority's programs
- Work as liaison and mediator for the housing authority and its non profit affiliates
- Create training and training content
- Plan, coordinate, and conduct activities for tenants that enhance their skills in human relations and life in general, requiring constant encouragement for participation
- Provide information concerning housing authority services and community resources through discussions, speeches, and newsletters
- Work with outside governmental assistance, attend board meetings, public speaking, and ongoing education.
Medical Director/Recuperative Care/Diversion Program reentry
01.2023 - Current
- Collaborate with providers to set program parameters and SOW for establishment of a successful programs
- Managing grants and budge of $500,000
- Ensure that high quality medical care is delivered and coordinated with other service providers attending to the physical, behavioral health, and social needs of these individuals
- Substantively participate in weekly interdisciplinary team (IDT) meetings Provide education/guidance as needed to ensure that the care team is designing and implementing a care plan that will optimize the patient’s current health, as well as, their health in the future
- Substantively participate in weekly social worker case conferences to lend medical expertise to the care of patients with significant mental health illnesses and substance use disorders
- 8
- Provide regular educational sessions and case-based learning opportunities to team
- Lead and manage the recuperative care and Diversion services program, ensuring compliance with Anthem guidelines and standards
- Oversee daily operations, staff performance, and service delivery
- Manage the enrollment process for recuperative care providers, ensuring all facilities meet the required criteria
- Communicate updates and enrollment status to providers and stakeholders.
CareStar-Project Director
01.2024 - 06.2024
- Manage project risks, issues and changes, ensuring stakeholder satisfaction and successful project completion
- Build cross functional team, assign tasks, monitor performance
- Design and implement training program on State of TN guidelines for NCI-IDD Surveying.
Adhere Health-Sales Enablement Specialist
07.2021 - 02.2022
- Develop integrated campaign strategies that drive demand and brand awareness towards qualified pipeline opportunities, focused largely on the Enterprise Market and Thought Leadership
- Facilitate thought leadership content creation/including sales playbook, job aids -(showbook)
- Create a strong partnership with Sales and the Enterprise Sales Team members to drive long sales cycles forward & work with the BDR team to create templates and campaign plans to assist in outbound efforts
- Develop a test-and-learn culture by experimenting with tactics to clearly understand what resonates in our customer base
- Documentation review and revision
- Partner with Marketing Operations to identify KPIs and critical reports to determine the effectiveness of campaign strategies
- Coach, develop and lead others to exceed goals with results-oriented style, high degree of analytical ability and proven problem-solving skills
- Coordinates operational and strategic activities internally to improve customer experience and strengthen corporate processes across Onboarding, Support, Sales, Customer Experience, Business Intelligence, Product, IT, Customer Communications, Billing and Finance
- Oversee -develop sales onboarding and training program content
- Develop and implement sales support materials and quizzes /SAAS
- Communication of technical data to non-technical stakeholders.
The Wellfund-Onsite Patient Advocate
01.2020 - 03.2021
- Medicare/Medicaid marketing content creation
- Outreach and train Dr.'s, Social Workers, Hospital Administrator's on directives and marketing material
- CoC
- Content and Design creation of job aids
- Research, collaborate, investigate problem solving acting as subject matter expert in health benefits navigation
- Work with partners to implement and train on patient assistance programs
- Deploy understanding and Marketing initiatives in coordination with Medicare, Medicaid, Nursing Home, and outside resources for at risk individuals.
Education
Certificate - Trauma Informed care
Indiana University School of Public Health
Certificate - SUD Continuum ECHOA: Treating SUD in the Context of Homelessness
Boston Medical Center
Paralegal Certificate -
University of Southern IN/Center for Legal Studies
Health Visions Midwest
M.A. - Marriage & Family Counseling/ Psychology
Argosy University
01.2008
Bachelor of Science - Business
Oakland City University
01.2000
A.A. - Communications/Marketing and Advertising
University of Southern IN
01.1997
Skills
- CHW Certification
- EPIC System
- Salesforce
- Zoho
- Mindflash Trakkstar
- White Orbit
- Marketo
- Zoominfo
- Market Planning
- Emotional Intelligence Training
- Motivational Interviewing
- Case management expertise
- Public Health Policy Development
- Scheduling and Coordination
- HIPAA Compliance
- Healthcare Analytics
- Envolve
- Training delivery
- Medicaid and Medicare Knowledge
- Crisis intervention and deescalation
- Integrated healthcare models
- Healthcare Program Planning
Certification
- Certified Community Health Worker-Health Visions Midwest-2004
- CANS TCOM-Praed Foundation-2004
Timeline
CareStar-Project Director
01.2024 - 06.2024
Medical Director/Recuperative Care/Diversion Program reentry
01.2023 - Current
Adhere Health-Sales Enablement Specialist
07.2021 - 02.2022
The Evansville Housing Authority-Resident Initiatives Coordinator
02.2021
The Wellfund-Onsite Patient Advocate
01.2020 - 03.2021
Certificate - SUD Continuum ECHOA: Treating SUD in the Context of Homelessness
Boston Medical Center
Paralegal Certificate -
University of Southern IN/Center for Legal Studies
M.A. - Marriage & Family Counseling/ Psychology
Argosy University
Bachelor of Science - Business
Oakland City University
A.A. - Communications/Marketing and Advertising
University of Southern IN
Diversion: supervision of Diversion clients and staff
Certificate - Trauma Informed care
Indiana University School of Public Health
Health Visions Midwest