TRACEY KRICK
Wyomissing,PA
Summary
Patient and empathetic Senior Customer Service Representative with an extensive background in conflict resolution and Customer care. Self-motivated with exceptional communication and computer capabilities. To locate myself in a position where my extensive customer service background along with my knowledge of accounts payable/receivable and experience with purchasing and supply chain management. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.
Overview
26
26
years of professional experience
Work History
SENIOR CUSTOMER SERVICE REPRESENTATIVE
CARPENTER TECHNOLOGY
06.2007 - Current
- Provide overall support and total account management including anticipating customer needs, assessing requirements and identifying solutions to issues involving scheduling/planning, inventory, pricing, forecast information, payment mis-matches and specification interpretation
- Empowered and accountable to make transactional decisions without management oversight on assigned accounts
- Manage supply chain for top aerospace customer from forecasting raw material, entering/scheduling orders, shipping material to outside convertors and prioritizing work at convertors to meet customer’s changing forecast
- Issuing purchase orders to convertors
- Accounts payable/receivables
- Collaborate with Customer’s Engineering department on new programs and executing on new designs to meet their time for qualification parts.
CUSTOMER SERVICE MANAGER
PERFORMANCE SPORTS APPAREL
09.2001 - 04.2007
- Responsible for daily operations of the customer service department, ensuring accurate processing of sales orders, shipments and returns
- Organized tent sales to clear slow moving inventory
- Worked with planning to manage out of stock items and provide updates to customers
- Trade show management.
CUSTOMER CARE
SARA LEE HOUSEHOLD, BODY CARE
09.1995 - 08.2001
- Review incoming EDI orders for accuracy and review error messages and make the necessary corrections are release to warehouse for fulfillment
- Work with food broker and outside sales to resolve delivery issues and out of stocks
- Daily meeting with production planning on new orders and upcoming promotions
- Daily application of lockbox payments for my assigned regions, which included write off’s, journal entries and investigating short payments with regional broker
- DSO target 38 days
- Managed trade promotion funds to gain additional market share
- MARKETING – TRADE PROMOTIONS
- Oversite of fulfillment house who distributed marketing collateral for product lines
- Sourcing of store displays and signage for end caps
- Coordinate trade show schedule and booth design.
Education
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION -MARKETING
MILLERSVILLE UNIVERSITY
Millersville, PASkills
- Account Management
- Collaboration
- Microsoft Office
- Issue and Complaint Resolution
- Strong Service Mindset
- Building Customer Trust and Loyalty
- Precision and Accuracy
- Accounts Payable and Receivable
- Accounting Remittances
- SAP
- Quality Specifications Adherence
- Purchase Order Reconciliation
- Invoice Payment Authorization
- Supplier Contracts Management
- Logistics
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SENIOR CUSTOMER SERVICE REPRESENTATIVE
CARPENTER TECHNOLOGY
06.2007 - Current
CUSTOMER SERVICE MANAGER
PERFORMANCE SPORTS APPAREL
09.2001 - 04.2007
CUSTOMER CARE
SARA LEE HOUSEHOLD, BODY CARE
09.1995 - 08.2001
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION -MARKETING
MILLERSVILLE UNIVERSITY
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