Kelly Monteiro
Waterbury,CT
Summary
Background includes working in both administrative and customer-facing positions. Top strengths include data entry, payment processing and advanced use of EPIC, Outlook, Excel, CIVLS. Fluent in Spanish and Portuguese.
Overview
14
14
years of professional experience
Work History
Motor Vehicle Examiner
State Of Connecticut
10.2023 - Current
- Stayed up-to-date on CT laws and licensing requirements to complete accurate and efficient reviews.
- Participated in ongoing professional development opportunities to stay current on industry changes and maintain expertise in the field.
- Handled cash and credit card payments accurately.
- Communicated with customers to resolve common title issues.
- Researched information in municipal archives upon request of public officials or private citizens.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Patient Access Representative
Trinity Health Of New England
01.2018 - Current
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Verified patient insurance eligibility and entered patient information into system.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Housekeeper
Trinity Health Of New England
11.2016 - 01.2018
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Head Teller
United Check Cashing
10.2009 - 03.2017
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Trained new hires on customer service policies and procedures.
- Maintained up-to-date knowledge of banking policies, procedures, and regulatory requirements for effective guidance of team members and clients alike.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Counted, verified and handled bank deposits and armored car transactions.
- Calculated fees due, interest and change for customer transactions.
Education
Associate of Science - Criminal Justice
Post University
Waterbury, CT06.2026
High School Diploma -
Waterbury Adult Education
Waterbury, CT11.2012
Skills
- Title Research
- Title Examination
- Data Entry
- Accuracy and Precision
- Document Verification
- Staff Scheduling
- Money Handling
- Payment Collection
- Customer Service
- Clerical Support
Timeline
Motor Vehicle Examiner
State Of Connecticut
10.2023 - Current
Patient Access Representative
Trinity Health Of New England
01.2018 - Current
Housekeeper
Trinity Health Of New England
11.2016 - 01.2018
Head Teller
United Check Cashing
10.2009 - 03.2017
Associate of Science - Criminal Justice
Post University
High School Diploma -
Waterbury Adult Education
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