Pana Bertolini
St Charles,IL
Summary
At Continental House of Pancakes, I excelled as an Assistant Manager, enhancing customer satisfaction and fostering a positive work environment. My expertise in customer relations and staff supervision led to significant service quality improvements. Skilled in money handling and team motivation, I adeptly managed operations, achieving notable efficiency in service delivery and complaint resolution.
Overview
25
25
years of professional experience
Work History
Assistant Manager
Continental House of Pancakes
06.1999 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Greeted and seated customers, ensuring a welcoming and efficient dining experience.
- Managed reservation schedules and coordinated seating arrangements
- .Answered phones and addressed customer inquiries promptly.
- Managed customer payments and provided receipts.
- Assisted in inventory management and stock replenishment.
- Coordinated with kitchen staff to expedite food orders and ensure quality service.
Education
High School Diploma -
Addison Trail Highschool
Addison, IL1999
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Employee Scheduling
- Customer Relationship Management
Timeline
Assistant Manager
Continental House of Pancakes
06.1999 - Current
High School Diploma -
Addison Trail Highschool
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