Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pana Bertolini

St Charles,IL

Summary

At Continental House of Pancakes, I excelled as an Assistant Manager, enhancing customer satisfaction and fostering a positive work environment. My expertise in customer relations and staff supervision led to significant service quality improvements. Skilled in money handling and team motivation, I adeptly managed operations, achieving notable efficiency in service delivery and complaint resolution.

Overview

25
25
years of professional experience

Work History

Assistant Manager

Continental House of Pancakes
06.1999 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Greeted and seated customers, ensuring a welcoming and efficient dining experience.
  • Managed reservation schedules and coordinated seating arrangements
  • .Answered phones and addressed customer inquiries promptly.
  • Managed customer payments and provided receipts.
  • Assisted in inventory management and stock replenishment.
  • Coordinated with kitchen staff to expedite food orders and ensure quality service.

Education

High School Diploma -

Addison Trail Highschool
Addison, IL
1999

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Supervision
  • Employee Scheduling
  • Customer Relationship Management

Timeline

Assistant Manager

Continental House of Pancakes
06.1999 - Current

High School Diploma -

Addison Trail Highschool

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Pana Bertolini