Microsoft
Hi, I’m
DAWN MCGROARTY
Remote Mid-Level Position
BIG PINE KEY,FL
If you want others to be happy, practice compassion. If you want to be happy, practice compassion.
Tensin Gyatso, Fourteenth Dalai Lama
Summary
Highly experienced healthcare professional with over 20 years of expertise in sterile processing and veterinary technology. Specializes in surgical instruments and sterilization procedures. Strong leadership and customer service skills contribute to enhanced operational efficiency and patient care quality. Certified in Sterile Processing, focusing on innovative solutions and fostering collaborative environments for optimal health outcomes. Licensed veterinary technician skilled in animal care, diagnostic procedures, and surgical assistance. Known for strong teamwork and adaptability ensuring reliable support and effective collaboration. Encouraging manager and analytical problem-solver with talents for team building, leading, motivating, excellent customer relations aptitude, and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Dependable retail sales professional experienced in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers, and arranging merchandise while maintaining high-level customer satisfaction by smoothly resolving customer requests, needs, and problems. Experienced with guiding brides through their dress selection process to ensure a personalized and memorable experience. Utilizes deep knowledge of bridal trends and fabrics to provide tailored recommendations with a track record of building strong client relationships and delivering exceptional customer service.
Overview
30
years of professional experience
7
years of post-secondary education
2
Certificates
1
Language
Work History
Sittn in the Keys
ELDERLY/CHILD CAREGIVER
01.2023 - Current
Job overview
- Provided compassionate care to elderly clients, fostering trust and improving their overall well-being through personalized attention.
- Implemented daily activity schedules for clients, enhancing engagement and leading to noticeable improvements in their physical and mental health.
- Coordinated with healthcare professionals to develop tailored care plans, ensuring comprehensive support and effective health monitoring.
- Assessed client needs through regular evaluations, facilitating timely adjustments to care strategies, and ensuring optimal health outcomes.
- Cultivated a positive environment, encouraging social interactions and activities that enriched clients' lives and promoted emotional well-being.
Courtyard Marriott of the Florida Keys
FRONT DESK AGENT
01.2017 - 01.2022
Job overview
- Provided exceptional customer service, fostering a welcoming atmosphere that enhanced guest satisfaction and loyalty.
- Managed check-in and check-out processes efficiently, minimizing wait times and improving overall operational flow.
- Coordinated with housekeeping and maintenance teams to ensure timely room readiness, contributing to positive guest experiences.
- Maintained accurate records of reservations and guest feedback, leading to actionable insights for service improvements.
- Monitored and addressed guest inquiries promptly, resolving issues effectively and resulting in noticeable gains in customer retention.
- Cultivated a positive environment by actively listening to guest feedback, resulting in enhanced customer loyalty and repeat visits.
Fishermen's Hospital
STERILE PROCESSING
04.2017 - 09.2017
Job overview
- Collaborated with surgical teams to ensure timely instrument availability, enhancing operational efficiency and patient care quality.
- Streamlined sterilization processes, achieving measurable improvements in turnaround time and maintaining compliance with health standards.
- Conducted regular audits of sterile supplies, identifying gaps and implementing solutions that reduced waste and improved inventory management.
- Maintained accurate records of sterilization cycles, ensuring traceability and adherence to safety protocols while supporting overall hospital operations.
- Emphasized teamwork and communication, fostering a collaborative environment that contributed to a positive workplace culture and staff morale.
- Executed efficient sterilization techniques, significantly reducing instrument turnaround time and enhancing surgical readiness.
Boat Services Group
OFFICE/SHOP HELP
01.2015 - 01.2017
Job overview
- Assisted customers with inquiries, fostering a welcoming environment, and enhancing overall satisfaction.
- Streamlined inventory management processes, ensuring timely stock replenishment and reducing operational delays.
- Conducted regular quality checks on equipment, identifying issues early and preventing costly repairs.
- Coordinated with team members to efficiently handle shop operations, improving workflow and customer service.
- Maintained accurate records of transactions and services, ensuring compliance with company policies and financial accuracy.
Wilkes-Barre General Hospital
STERILE PROCESSING TECHNICIAN
03.2014 - 11.2014
Job overview
- Streamlined sterilization processes, enhancing compliance and reducing turnaround time.
- Managed surgical inventory, preventing shortages and ensuring timely instrument availability.
- Conducted quality checks, implementing improvements for higher operational standards.
- Collaborated with surgical teams to optimize instrument use and minimize delays.
- Adapted to high-pressure settings, boosting team efficiency and workplace cohesion.
VCA McClave Animal Hospital
VETERINARY ASSISTANT
01.2012 - 01.2013
Job overview
- Assisted veterinarians during procedures, ensuring patient safety and comfort while maintaining a sterile environment.
- Monitored animal health and behavior, facilitating early detection of issues and contributing to improved patient outcomes.
- Educated pet owners on care practices, fostering stronger relationships, and enhancing overall client satisfaction.
- Coordinated with the veterinary team to streamline workflows, resulting in efficient patient management and reduced wait times.
- Demonstrated a passion for animal care, contributing positively to team morale and enhancing the clinic's supportive environment.
All Creatures Veterinary Center
VETERINARY ASSISTANT
01.2012 - 12.2012
Job overview
- Assisted veterinarians in surgical procedures, ensuring high standards of care and contributing to successful recovery rates for patients.
- Provided compassionate support to pet owners, fostering trust and enhancing client relationships through effective communication.
- Coordinated with team members to maintain cleanliness and organization in the clinic, improving workflow efficiency and patient comfort.
- Monitored and recorded vital signs, identifying potential health issues early and facilitating timely interventions.
- Managed inventory of medical supplies, ensuring availability and compliance with safety standards, which minimized operational disruptions.
Child Neurology Specialists
MEDICAL ASSISTANT
01.2010 - 12.2010
Job overview
- Provided compassionate patient care, ensuring comfort and trust while delivering accurate medical information.
- Assisted in patient assessments, contributing to timely diagnosis and treatment plans that improved patient outcomes.
- Monitored vital signs and documented changes, enabling prompt medical responses and enhancing overall patient safety.
- Coordinated with healthcare teams to streamline patient flow, resulting in reduced wait times and increased satisfaction.
- Maintained meticulous patient records, ensuring compliance with medical regulations and supporting effective care delivery.
Consolidated Resort
TIMESHARE GREETER
01.2009 - 12.2009
Job overview
- Welcomed guests with a warm demeanor, fostering a positive first impression and enhancing overall customer experience.
- Streamlined guest check-in processes, reducing wait times and significantly improving guest satisfaction ratings.
- Coordinated with sales teams to identify guest needs, creating tailored presentations that increased interest in timeshare options.
- Monitored guest feedback to identify trends, informing service enhancements that led to noticeable improvements in client retention.
- Developed engaging informational materials, effectively communicated timeshare benefits, and drove increased inquiry rates.
Brides By Demetrio's
BRIDAL SALES CONSULTANT
01.2007 - 12.2008
Job overview
- Provided personalized consultations to brides, resulting in a 30% increase in customer satisfaction and repeat clientele.
- Managed inventory and sales tracking, leading to optimized stock levels and reduced excess inventory by 15%.
- Worked closely with designers to curate a selection of gowns, enhancing the store's appeal and attracting a broader clientele.
- Implemented a customer feedback system, offering valuable insights that drove improvements in service delivery and product offerings.
- Fostered a welcoming environment for clients, ensuring a positive experience that encouraged word-of-mouth referrals.
Desert Inn Animal Hospital
LICENSED VETERINARY TECHNICIAN
01.2006 - 12.2008
Job overview
- Provided compassionate care to animals, fostering trust with pet owners and enhancing the overall client experience.
- Assisted in surgical procedures, ensuring safety and efficiency, which contributed to a 30% decrease in recovery times.
- Conducted thorough health assessments, identifying underlying issues and implementing treatment plans that improved patient outcomes.
- Coordinated with veterinarians and staff to streamline patient flow, resulting in noticeable improvements in service delivery.
- Maintained accurate medical records and inventory, ensuring compliance with veterinary standards and enhancing operational efficiency.
Pacific Palisades Veterinary Center
VETERINARY ASSISTANT
01.2005 - 12.2005
Job overview
- Assisted veterinarians during examinations, ensuring efficient patient care and fostering a compassionate environment for both pets and owners.
- Maintained accurate medical records for all patients, enhancing data retrieval processes and improving overall clinic efficiency.
- Coordinated with team members to streamline daily operations, leading to noticeable improvements in workflow and client satisfaction.
- Executed inventory management tasks, ensuring the availability of critical supplies and minimizing disruptions in veterinary services.
- Educated pet owners on post-operative care, strengthening client relationships and promoting better health outcomes for animals.
Animal Medical Center of Southern California
OVERNIGHT TECHNICIAN
01.2004 - 12.2005
Job overview
- Provided compassionate overnight care, building trust with pet owners and ensuring a calm environment for animals during critical hours.
- Monitored vital signs and administered medications, leading to noticeable improvements in patient recovery times and overall health.
- Assessed medical conditions and collaborated with veterinarians to develop effective treatment plans, enhancing patient outcomes and operational efficiency.
- Maintained accurate medical records and reports, ensuring compliance with veterinary standards and facilitating seamless communication among staff.
- Implemented a streamlined inventory system for medical supplies, reducing waste and ensuring timely availability for emergency situations.
Macy's Department Store
SALES ASSOCIATE
01.2004 - 12.2004
Job overview
- Provided exceptional customer service, enhancing client satisfaction and fostering repeat business through personalized shopping experiences.
- Collaborated with team members to achieve sales targets, promoting a positive work environment that encouraged shared success.
- Managed inventory levels meticulously, ensuring product availability and reducing stock discrepancies to improve operational efficiency.
- Analyzed sales trends to recommend product displays, leading to noticeable increases in foot traffic and sales conversions.
- Educated customers on product features and benefits, driving informed purchasing decisions and boosting overall sales performance.
Pittston Animal Hospital
VETERINARY ASSISTANT/CVT
01.1995 - 12.2002
Job overview
- Provided compassionate care to animals, fostering trust with pet owners and enhancing the overall client experience.
- Assisted in surgical procedures, ensuring safety and efficiency, which contributed to a notable increase in successful outcomes.
- Conducted thorough health assessments, identifying underlying issues and implementing treatment plans that improved patient outcomes.
- Coordinated with veterinarians and staff to streamline patient flow, resulting in noticeable improvements in service delivery.
- Maintained accurate medical records and inventory, ensuring compliance with veterinary standards and enhancing operational efficiency.
Moses Taylor Hospital
STERILE PROCESSING TECHNICIAN
01.1998 - 12.2001
Job overview
- Streamlined instrument sterilization processes, ensuring compliance with health standards and enhancing patient safety.
- Maintained accurate records of sterilization cycles, contributing to traceability and supporting quality assurance initiatives.
- Conducted regular inventory assessments to optimize stock levels, reducing waste and ensuring the availability of essential surgical instruments.
- Partnered with surgical teams to ensure timely instrument delivery, fostering strong communication, and improving operational efficiency.
- Demonstrated strong teamwork and adaptability in a fast-paced environment, contributing positively to team morale and collaboration.
Wal-Mart
SALES ASSOCIATE/DEPARTMENT MANAGER
01.1996 - 12.1998
Job overview
- Provided exceptional customer service, driving noticeable gains in repeat business, and solidifying a loyal customer base.
- Coordinated with team members to exceed sales targets, enhancing overall store performance and fostering a strong team dynamic.
- Monitored inventory levels and sales trends, optimizing stock management to effectively meet fluctuating customer demands.
- Implemented targeted upselling techniques, resulting in increased sales and promoting a culture of service excellence.
- Fostered a positive work environment, enhancing team communication and collaboration to boost overall sales performance.
Education
Johnson CollegeScranton, PA
ASSOCIATE OF SCIENCE DEGREE from VETERINARY SCIENCE TECHNOLOGY
01.2000 - 12.2002
Nevada Career InstituteLas Vegas, NV
DIPLOMA from MEDICAL ASSISTANT
01.2009 - 12.2010
Hanover Area Junior Senior High SchoolHanover Township, PA
DIPLOMA
01.1993 - 12.1993
Sterile Processing University
COURSES from STERILE PROCESSING RULES AND RESPONSIBILITIES
01.2009 - 12.2009
Skills
Sterilization
Certification
Healthcare Provider BLS card
Personal Information
Citizenship: US
Accomplishments
- Supervised and Managed team of 5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteImportant To Me
Work-life balancePaid time off4-day work weekCompany CultureWork from home optionPaid sick leaveFlexible work hoursSoftware
Chrome
IOS
Languages
English
Native or Bilingual
Interests
Music
Drums
Animals
Drawing
Art
Singing
Hiking
Timeline
Healthcare Provider BLS card
12-2024
ELDERLY/CHILD CAREGIVER
Sittn in the Keys
01.2023 - Current
STERILE PROCESSING
Fishermen's Hospital
04.2017 - 09.2017
FRONT DESK AGENT
Courtyard Marriott of the Florida Keys
01.2017 - 01.2022
OFFICE/SHOP HELP
Boat Services Group
01.2015 - 01.2017
STERILE PROCESSING TECHNICIAN
Wilkes-Barre General Hospital
03.2014 - 11.2014
VETERINARY ASSISTANT
VCA McClave Animal Hospital
01.2012 - 01.2013
VETERINARY ASSISTANT
All Creatures Veterinary Center
01.2012 - 12.2012
MEDICAL ASSISTANT
Child Neurology Specialists
01.2010 - 12.2010
TIMESHARE GREETER
Consolidated Resort
01.2009 - 12.2009
Nevada Career Institute
DIPLOMA from MEDICAL ASSISTANT
01.2009 - 12.2010
Sterile Processing University
COURSES from STERILE PROCESSING RULES AND RESPONSIBILITIES
01.2009 - 12.2009
BRIDAL SALES CONSULTANT
Brides By Demetrio's
01.2007 - 12.2008
LICENSED VETERINARY TECHNICIAN
Desert Inn Animal Hospital
01.2006 - 12.2008
VETERINARY ASSISTANT
Pacific Palisades Veterinary Center
01.2005 - 12.2005
OVERNIGHT TECHNICIAN
Animal Medical Center of Southern California
01.2004 - 12.2005
SALES ASSOCIATE
Macy's Department Store
01.2004 - 12.2004
Johnson College
ASSOCIATE OF SCIENCE DEGREE from VETERINARY SCIENCE TECHNOLOGY
01.2000 - 12.2002
STERILE PROCESSING TECHNICIAN
Moses Taylor Hospital
01.1998 - 12.2001
SALES ASSOCIATE/DEPARTMENT MANAGER
Wal-Mart
01.1996 - 12.1998
VETERINARY ASSISTANT/CVT
Pittston Animal Hospital
01.1995 - 12.2002
Hanover Area Junior Senior High School
DIPLOMA
01.1993 - 12.1993
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