Microsoft
Hi, I’m
DAWN MCGROARTY
Veterinary & Pet Industry Writer | Former Licensed Veterinary Technician | Animal Health Content & Education
BIG PINE KEY,FL
If you want others to be happy, practice compassion. If you want to be happy, practice compassion.
Tensin Gyatso, Fourteenth Dalai Lama
Work Preference
Summary
Former Licensed Veterinary Technician with nearly three decades of hands-on experience in animal hospitals, emergency care, and veterinary client education. Now specializing in veterinary and pet industry writing, content strategy, and educational storytelling.
My background working directly with veterinarians, technicians, and pet owners gives me a unique ability to translate complex medical information into clear, compassionate, and engaging content. I write articles, educational materials, blog content, and marketing copy that help veterinary clinics, pet wellness brands, and animal health companies communicate more effectively with pet parents.
Passionate about improving animal care through accurate information, storytelling, and thoughtful content that supports both veterinary professionals and the families who love their animals.
Overview
32
years of professional experience
10
years of post-secondary education
4
Certificates
1
Language
Work History
Paradise Pawsome Pet CareBig Pine Key, Florida
Founder and Owner
10.2024 - Current
Job overview
- Established a successful business by identifying market needs and developing innovative solutions.
- Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
- Completed thorough research into assigned topics.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Improved content quality by conducting thorough research and incorporating industry trends.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Performed keyword research to optimize content for SEO.
- Ensured accuracy and consistency in all written materials through diligent proofreading and editing.
- Edited and proofread content to confirm proper grammar, quality and consistency with AP style.
- Increased brand visibility by consistently producing high-quality, SEO-optimized content.
- Developed comprehensive style guides outlining voice, tone, language usage guidelines which improved overall brand consistency throughout various forms of communication.
- Optimized web pages for search engines using keyword research and on-page SEO techniques.
- Improved website traffic with creation of high-quality, keyword-rich articles and blog posts.
- Posted regularly on blog and other social media outlets to increase retention, acquisition rates and levels of engagement with blog.
- Improved overall brand voice consistency by refining company guidelines for tone and style in written materials.
- Boosted brand awareness with the development of engaging social media content and blog posts.
- Optimized website traffic by implementing effective SEO techniques and keyword optimization in content creation.
- Measured content performance using analytics tools, providing insights to inform data-driven decision-making for future campaigns.
- Enhanced content strategy by conducting thorough audience research and aligning content with target demographics.
- Increased user engagement by designing visually appealing infographics and multimedia content for web and social media use.
- Implemented a consistent style guide to maintain brand voice across all written communications materials.
- Wrote engaging and successful marketing, advertising, and website copy.
- Enhanced reader engagement with compelling content, attention-grabbing headlines, and visually appealing layouts.
- Wrote and created content for various topics and mediums.
- Enhanced reader engagement by incorporating captivating storytelling techniques and relevant examples in feature articles.
- Authored compelling long-form stories on a wide range of subjects, showcasing versatility as a writer and expanding publication reach.
- Utilized Canva to produce professional pieces.
Sittn in the Keys
ELDERLY/CHILD CAREGIVER
01.2023 - Current
Job overview
- Provided compassionate care to elderly clients, fostering trust and improving their overall well-being through personalized attention.
- Implemented daily activity schedules for clients, enhancing engagement and leading to noticeable improvements in their physical and mental health.
- Coordinated with healthcare professionals to develop tailored care plans, ensuring comprehensive support and effective health monitoring.
- Assessed client needs through regular evaluations, facilitating timely adjustments to care strategies, and ensuring optimal health outcomes.
- Cultivated a positive environment, encouraging social interactions and activities that enriched clients' lives and promoted emotional well-being.
Courtyard Marriott of the Florida KeysMarathon , FL
FRONT DESK AGENT
12.2017 - 04.2023
Job overview
- Provided exceptional customer service, fostering a welcoming atmosphere that enhanced guest satisfaction and loyalty.
- Managed check-in and check-out processes efficiently, minimizing wait times and improving overall operational flow.
- Coordinated with housekeeping and maintenance teams to ensure timely room readiness, contributing to positive guest experiences.
- Maintained accurate records of reservations and guest feedback, leading to actionable insights for service improvements.
- Monitored and addressed guest inquiries promptly, resolving issues effectively and resulting in noticeable gains in customer retention.
- Cultivated a positive environment by actively listening to guest feedback, resulting in enhanced customer loyalty and repeat visits.
Symmetry Financial GroupBIG PINE KEY, FL
Licensed Life Insurance Agent
02.2020 - 01.2023
Job overview
- Utilized advanced analytical skills to evaluate complex cases and identify optimal solutions for challenging situations.
- Maintained detailed records of client interactions and policy updates, ensuring accurate documentation at all times.
- Conducted comprehensive risk assessments to determine appropriate coverage levels and premium pricing for clients.
- Cultivated strong relationships with underwriters to facilitate smooth policy issuance and expedited approvals for clients.
- Maintained AML training
- Maintain my CE and Active License
Pittston Animal Hospital
VETERINARY ASSISTANT/CVT
05.1994 - 05.2022
Job overview
- Provided compassionate care to animals, fostering trust with pet owners and enhancing the overall client experience.
- Assisted in surgical procedures, ensuring safety and efficiency, which contributed to a notable increase in successful outcomes.
- Conducted thorough health assessments, identifying underlying issues and implementing treatment plans that improved patient outcomes.
- Coordinated with veterinarians and staff to streamline patient flow, resulting in noticeable improvements in service delivery.
- Maintained accurate medical records and inventory, ensuring compliance with veterinary standards and enhancing operational efficiency.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Improved client relations through effective communication and education on pet health needs.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Participated continuing education training seminars workshops conferences advance knowledge stay current industry trends best practices.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Contributed to public health by assisting in administration of vaccinations and parasite prevention treatments.
- Supported veterinarian efforts in complex cases with detailed record-keeping and data entry for patient histories.
- Increased effectiveness of pet owner communications, providing clear instructions for at-home care and medication administration.
- Maintained medical records and documentation accurately, recording patient histories and treatment plans.
- Prepared animals for surgery, including pre-operative care and post-operative monitoring.
- Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
- Enhanced client satisfaction, educating pet owners on preventative care and nutritional needs.
- Kept detailed records of animal treatments and medications.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Assisted veterinarians with surgical procedures, ensuring proper anesthesia administration and monitoring vital signs.
- Conducted dental cleanings under veterinarian supervision to maintain oral health in patients.
- Offered support to grieving clients during end-of-life discussions and euthanasia procedures, demonstrating empathy and understanding.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
Moses Taylor HospitalScranton , PA
STERILE PROCESSING
07.1998 - 09.2017
Job overview
- Collaborated with surgical teams to ensure timely instrument availability, enhancing operational efficiency and patient care quality.
- Streamlined sterilization processes, achieving measurable improvements in turnaround time and maintaining compliance with health standards.
- Conducted regular audits of sterile supplies, identifying gaps and implementing solutions that reduced waste and improved inventory management.
- Maintained accurate records of sterilization cycles, ensuring traceability and adherence to safety protocols while supporting overall hospital operations.
- Emphasized teamwork and communication, fostering a collaborative environment that contributed to a positive workplace culture and staff morale.
- Executed efficient sterilization techniques, significantly reducing instrument turnaround time and enhancing surgical readiness.
Brides By Demetrio's
BRIDAL SALES CONSULTANT
01.2007 - 12.2008
Job overview
- Provided personalized consultations to brides, resulting in a 30% increase in customer satisfaction and repeat clientele.
- Managed inventory and sales tracking, leading to optimized stock levels and reduced excess inventory by 15%.
- Worked closely with designers to curate a selection of gowns, enhancing the store's appeal and attracting a broader clientele.
- Implemented a customer feedback system, offering valuable insights that drove improvements in service delivery and product offerings.
- Fostered a welcoming environment for clients, ensuring a positive experience that encouraged word-of-mouth referrals.
Wal-Mart
SALES ASSOCIATE/DEPARTMENT MANAGER
01.1996 - 12.1998
Job overview
- Provided exceptional customer service, driving noticeable gains in repeat business, and solidifying a loyal customer base.
- Coordinated with team members to exceed sales targets, enhancing overall store performance and fostering a strong team dynamic.
- Monitored inventory levels and sales trends, optimizing stock management to effectively meet fluctuating customer demands.
- Implemented targeted upselling techniques, resulting in increased sales and promoting a culture of service excellence.
- Fostered a positive work environment, enhancing team communication and collaboration to boost overall sales performance.
Education
Johnson CollegeScranton, PA
ASSOCIATE OF SCIENCE DEGREE from VETERINARY SCIENCE TECHNOLOGY
01.2000 - 12.2002
Nevada Career InstituteLas Vegas, NV
DIPLOMA from MEDICAL ASSISTANT
01.2009 - 12.2010
Hanover Area Junior Senior High SchoolHanover Township, PA
DIPLOMA
01.1993 - 12.1993
Sterile Processing University
COURSES from STERILE PROCESSING RULES AND RESPONSIBILITIES
01.2009 - 12.2009
American Writers And Artists Institute
Certificate from Copywriting, Blog, Internet Research
03.2009 - 03.2012
Skills
Medical Records
Social media content
Grammar expertise
Visual storytelling
Fact-checking
Content strategy
Creative storytelling
Exceptional writing
Keyword research
Content optimization
Content marketing
Keyword optimization
SEO strategy
Social media promotion
Effective writing
Technical SEO
Search engine marketing
Google search console
SEO proficiency
E-commerce SEO
Marketing
Cloud-based environments
Certification
Healthcare Provider BLS card
Personal Information
Citizenship: US
Accomplishments
- Supervised and Managed team of 5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Chrome
IOS
Languages
English
Native or Bilingual
Interests
Music
Drums
Animals
Drawing
Art
Singing
Hiking
Timeline
Licensed Insurance Agent
12-2025
Healthcare Provider BLS card
12-2024
Founder and Owner
Paradise Pawsome Pet Care
10.2024 - Current
ELDERLY/CHILD CAREGIVER
Sittn in the Keys
01.2023 - Current
Licensed Life Insurance Agent
Symmetry Financial Group
02.2020 - 01.2023
FRONT DESK AGENT
Courtyard Marriott of the Florida Keys
12.2017 - 04.2023
American Writers And Artists Institute
Certificate from Copywriting, Blog, Internet Research
03.2009 - 03.2012
Nevada Career Institute
DIPLOMA from MEDICAL ASSISTANT
01.2009 - 12.2010
Sterile Processing University
COURSES from STERILE PROCESSING RULES AND RESPONSIBILITIES
01.2009 - 12.2009
BRIDAL SALES CONSULTANT
Brides By Demetrio's
01.2007 - 12.2008
Licensed Veterinary Technician
06-2002
Johnson College
ASSOCIATE OF SCIENCE DEGREE from VETERINARY SCIENCE TECHNOLOGY
01.2000 - 12.2002
STERILE PROCESSING
Moses Taylor Hospital
07.1998 - 09.2017
Emergency Medical Technician
06-1998
SALES ASSOCIATE/DEPARTMENT MANAGER
Wal-Mart
01.1996 - 12.1998
VETERINARY ASSISTANT/CVT
Pittston Animal Hospital
05.1994 - 05.2022
Hanover Area Junior Senior High School
DIPLOMA
01.1993 - 12.1993