MARDY RICH
IT executive
Cedar Hills,UT
Work Preference
Summary
Visionary IT Executive and Digital Transformation Leader with over 25 years of experience driving enterprise-scale technology innovation, operational excellence, and strategic business outcomes across diverse sectors, including manufacturing, eCommerce, and multi-site operations. Proven expertise in leading cross-functional teams through complex ERP implementations, cloud migrations, and infrastructure modernization initiatives that unlock competitive advantages and accelerate growth. Skilled in championing organizational change, optimizing processes, and fostering high-performance team development to achieve transformative results. Committed to leveraging technology to propel business success and deliver sustainable value in rapidly evolving markets.
Overview
25
25
years of professional experience
Work History
Sr. Director of Information Technology
Thatcher Company Inc
2022 - Current
- Own comprehensive IT strategy, infrastructure, cybersecurity, and enterprise systems for 12 locations and 9 legal entities spanning manufacturing, distribution, and plant operations.
- Lead Helpdesk, Network, Software Systems, and Cybersecurity teams.
- Direct ERP system integrations and enterprise automation initiatives that reduce operational friction and accelerate business close cycles.
- Led global IT strategy and innovation roadmap transforming Thatcher divisions from legacy fragmented systems to integrated, cloud-forward technology platform, positioning enterprise for 5-year digital growth agenda.
- Orchestrated Infor M3 ERP reimplementation across accounting and plant operations addressing critical workflow inefficiencies: reduced monthly close processing time by 25%, improved financial accuracy, and enabled real-time operational visibility across 12 locations and 9 companies.
- Owned $1.8M IT budget including CAPEX and OPEX forecasting, cost control, and vendor negotiations across 12 locations; optimized spend through strategic consolidations while maintaining 99.5%+ infrastructure uptime.
- Built and scaled Cybersecurity with Avanan, Sophos Meraki MDM, Network Infrastructure (Meraki Network & Cameras) Systems Administration, and Helpdesk teams; established incident response protocols, disaster recovery procedures, and business continuity frameworks aligned to enterprise risk tolerance.
- Transformed IT operations through process automation and vendor optimization: managed relationships, negotiated SLAs, and rationalized contracts reducing annual IT spend by $380k while improving service delivery standards.
- DataWarehousing with Datalake (DB) Alteryx (integration & ETL) & Tableau for visual dashboards & Reporting
Director of Information Systems
Ubiquiti Inc
2017 - 2022
- Led IT and Development teams delivering enterprise-scale ERP, WMS, and eCommerce infrastructure supporting $2 billion in global revenue across distribution, retail, and 3PL operations.
- Drove end-to-end systems modernization connecting 4 global warehouses, 16 online storefronts, and worldwide customer fulfillment.
- Built high-performing Development & Support teams managing complex global infrastructure and API integrations for 24x7 operations; established code repositories, DevOps processes, and SRE practices enabling rapid deployment cycles.
- Executed 4 warehouse implementations and integrations into Netsuite OneWorld ERP and RF-Smart WMS; architected data flows, process mappings, and 3PL connections supporting multi-channel order fulfillment for $2B revenue stream.
- Redesigned global RMA and Returns process addressing manual bottlenecks: engineered self-service Returns Portal leveraging customer and MAC databases, reducing return cycle from 20 days to 3 days and cutting handling steps by 70%.
- Deployed 30+ mission-critical systems integrations via API, Celigo, Boomi, FTP, EDI, and Netsuite Suitscript; architected data governance model ensuring real-time inventory sync and order accuracy across Netsuite, RF-Smart WMS, and Shopify.
- Migrated legacy Customization scripting from 1.0 to 2.0/2.1 framework and optimized Client-side processing logic, improving post-submit performance by 60% and reducing backend load on transaction processing.
- Managed 16 global Shopify storefronts across EMEA, APAC, and Americas; engineered Netsuite-to-Shopify integrations enabling consistent order processing, inventory management, and pricing controls across all markets.
- Architected AWS cloud infrastructure for data warehousing, real-time analytics, virtual servers, and custom applications; implemented CI/CD pipelines and DevOps repositories supporting agile development practices.
Director of Information Technology
Perfectly Posh
2015 - 2017
- Owned full-scope IT architecture and operations for fast-growing direct-to-consumer brand including network infrastructure, ERP, WMS, systems security, data governance, telephony, and IT service delivery.
- Managed $3.5M annual IT budget supporting rapid scaling from $2.5M to $110M revenue.
- Architected and directed Netsuite ERP implementation with Advanced Financials and custom eCommerce integrations on an aggressive 6-month timeline; established financial processes enabling monthly close in 2 days vs. 5 days previously.
- Executed HighJump WMS implementation and integration across 4 warehouses addressing critical capacity constraints: achieved 550% operational efficiency gain and enabled peak-season fulfillment scaling from 1000 to 6000 units/day.
- Deployed InContact hosted phone solution with integrated Workforce Management; enabled dynamic staffing models that scaled customer service capacity 300% during holiday peaks while maintaining SLA compliance.
- Migrated on-premises application servers to AWS cloud platform, consolidating infrastructure costs, reducing CAPEX by $225k, and enabling auto-scaling capabilities to handle seasonal demand spikes.
- Led enterprise migration from Office 365 to GSuite (Google Workspace) for enterprise, coordinating 500+ user transition, training, and support while maintaining business continuity and zero downtime.
- Maintained OPEX budget discipline at $2.1M and CAPEX budget at $1.4M; achieved cost control through strategic sourcing, process automation, and vendor consolidations.
Director of Information Technology
Nudge Creative Wealth
2014 - 2015
- Transformed IT cost structure through strategic vendor consolidation and process optimization: reduced OPEX by $345K annually (35% reduction) through contract renegotiation, staff restructuring, and technology rationalization.
- Virtualized corporate datacenter across multi-site infrastructure, eliminating legacy hardware and reducing CAPEX by $210K; improved backup/disaster recovery capabilities and reduced power consumption.
- Unified and restructured multi-site, multi-company IT staffing under single corporate IT organization; standardized processes, implemented shared service model, and improved resource allocation efficiency.
- Managed network, telephony, and helpdesk operations for 800+ employees across multiple locations; established SLAs, implemented ticketing system, and reduced average helpdesk response time by 40%.
Director of Information Technology
Professional Marketing International
2008 - 2014
- Renegotiated voice and data contracts with primary carriers while adding network redundancy and improving performance; achieved $275K annual savings and improved uptime to 99.9%.
- Architected and built two enterprise data centers from ground-up, designing infrastructure layouts, selecting technologies, and implementing security controls supporting business expansion and revenue growth contribution.
- Coordinated, planned, and executed seamless enterprise phone system migration: 700 seats, 6 locations, 3000+ phone numbers transitioned with zero unplanned downtime; trained staff and provided support.
- Established security procedures, security policies, and PCI compliance protocols; managed merchant PCI certification program and annual audits; achieved 100% compliance across card processing environment.
VP of IT & Development
Media Learner Enterprises
2007 - 2008
- Managed development team of 8 engineers and 2 IT support technicians building proprietary CRM, network infrastructure, and business operation tools for education technology firm.
- Architected internal network operations and external cloud hosting on AWS; implemented security, backup, and disaster recovery frameworks.
- Developed custom education delivery platform and CRM tools supporting thousands of concurrent users; managed product roadmap and technical strategy.
Education
Bachelor of Science - Information Systems Security
UNIVERSITY of UTAH
Salt lake City, Utah03.2006
Associate of Applied Science - Computer Network Systems
ITT TECHNICAL INSTITUTE
Murray, UT2003
Skills
- Digital Transformation & Innovation Strategy
- IT Leadership & Governance
- Enterprise ERP Systems (Infor M3, Netsuite, SAP, Oracle)
- Cloud Architecture & Migration (AWS, Azure, GCP)
- Warehouse Management Systems (HighJump, RF-Smart)
- Cybersecurity & Risk Management
- IT Budget & Financial Oversight ($1M-$5M)
- Vendor & Contract Management
- Business Continuity & Disaster Recovery
- IT Operations Management
- Change Management & Organizational Leadership
- Team Building & Executive Coaching
- Data Analytics & Business Intelligence
- Agile & DevOps Methodologies
- Regulatory Compliance (PCI, SOX, HIPAA)
Work Availability
monday
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Timeline
Bachelor of Science - Information Systems Security
UNIVERSITY of UTAH
Associate of Applied Science - Computer Network Systems
ITT TECHNICAL INSTITUTE
Sr. Director of Information Technology
Thatcher Company Inc
2022 - Current
Director of Information Systems
Ubiquiti Inc
2017 - 2022
Director of Information Technology
Perfectly Posh
2015 - 2017
Director of Information Technology
Nudge Creative Wealth
2014 - 2015
Director of Information Technology
Professional Marketing International
2008 - 2014
VP of IT & Development
Media Learner Enterprises
2007 - 2008