Amanda Watson

Newly Licensed Claims Adjuster

W839812 Florida All Lines16/20

Auto Certified

Estimatics Certified

• Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
• Formulated focused and individualized resolutions aimed to peacefully settle disputes.
• Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
• Prepared written opinions or decisions regarding cases.
• Informed parties of relevant laws, regulations and
• Assisted General Motors with claims that customers have filed with the BBB
• constraints for cases.
• Drafted settlement paperwork and gathered signatures from disputants to provide official documentation of agreed-upon solutions.
• Facilitated and implemented settlement agreements by proposing resolutions and supporting effective decision-making for involved parties.
• Reviewed and analyzed opposing sides of disputes to objectively assess situations from legal perspective.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provided primary customer support to internal and external customers.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Recommended products to customers, thoroughly explaining details.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Responded to customer requests for products, services and company information.