Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desirea Duda

Plattsburgh,NY

Summary

Resourceful caregiver with almost 25 years of experience providing compassionate care to family members with varying needs. My dad became disabled when I was 13, I've cared for him on and off for last 25 years. I moved to New York 10 years ago to be full-time caregiver for my dad and both my grandparents recently I moved out to plattsburg, and they've hired a nurse. I'm looking for something to do that I love to and stay busy. Proficient in medication management, vital sign monitoring, and fall prevention strategies. Skilled in creating meaningful activities and fostering positive relationships with family members. Possesses strong communication skills and experience with medical equipment management.

Overview

19
19
years of professional experience

Work History

Private Caregiver

Family carebear agency
Constable, NY
08.2017 - 02.2024
  • Assisted with daily activities such as bathing, dressing, grooming, and medication management
  • Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
  • Maintained a clean and organized living environment for by performing all housekeeping duties
  • Engaged and created meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
  • Provided companionship and emotional support to alleviate feelings of loneliness or isolation
  • Managed medical appointments and transportation arrangements as needed
  • Collaborated with healthcare professionals to ensure continuity of care
  • Administered medications accurately following prescribed dosages under the supervision of a nurse or doctor
  • Implemented fall prevention strategies by removing hazards from the environment
  • Assisted with physical therapy exercises as directed by healthcare professionals
  • Supported individuals with mobility challenges through proper transfer techniques using assistive devices when required
  • Responded quickly during emergencies such as falls or sudden illnesses by providing first aid assistance while waiting for medical help
  • Demonstrated patience, empathy, and understanding when dealing with individuals experiencing cognitive decline or memory loss
  • Fostered positive relationships with family members by providing regular updates on the well-being of their loved ones
  • Served as an advocate for rights and ensured they received respectful treatment from others
  • Managed medical equipment such as oxygen tanks, walkers, or wheelchairs to ensure they were in good working condition

Front Desk Receptionist

J & M Automotive
Naugatuck, CT
03.2014 - 03.2015
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Greeted visitors warmly and directed them to correct personnel or office.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
  • Assisted in the management of the company's social media accounts.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Responded to customer inquiries via phone, email, and in person.
  • Drafted professional business documents, spreadsheets, and correspondence.
  • Monitored and ordered office supplies, ensuring adequate stock levels.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Collaborated with prospective customers over phone and email to schedule sales appointments.
  • Prepared paperwork related to sales transactions such as contracts, loan applications and registration forms.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Banquet Server

Aqua Turf Club
Southington, Connecticut
09.2004 - 03.2014
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Stocked server areas with supplies before, during and after shifts.
  • Upheld exceptional food, beverage and service standards to surpass customer expectations.
  • Replenished buffet lines with fresh foods as needed.
  • Changed table settings between courses as necessary.
  • Prepared for busy periods by restocking stations and maintaining clean work areas.
  • Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
  • Set up stations for serving meals according to established guidelines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Server/Waiter

Maggie McFly's
Middlebury, CT
06.2008 - 05.2012
  • Welcomed Customers, Seated promptly, took orders and served the public
  • Collected & held payments throughout shift, balanced money and credit card receipts at end of shift
  • Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
  • Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experienc
  • Adhered to all food safety regulations to ensure the health and well-being of customers
  • Provided exceptional service to VIP
  • Developed relationships with regular customers by providing personalized service based on their preferences

Restaurant Team Member

TGI Fridays
Waterbury , CT
09.2009 - 07.2011
  • Filled and served various beverages for customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Provided quality customer service with a friendly attitude.
  • Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Trained new employees to perform duties.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Education

Some College (No Degree) - Computer Informational Systems

Post University
Remote

Some College (No Degree) - Human Services

Naugatuck Valley Community College
Waterbury, CT

Some College (No Degree) - Hotel, Motel, And Restaurant Management

Johnson & Wales University
Providence, RI

Skills

  • Caregiving
  • Dementia Care
  • Alzheimer's Care
  • Home Care
  • Computer Science
  • Medication Administration
  • Laundry
  • Food Safety
  • MySQL
  • Meal Preparation
  • Communication skills
  • Multitasking
  • Organization design
  • Patience
  • Hospice Care
  • Senior Care
  • Medical coding
  • Medical equipment management
  • Customer service
  • Conflict resolution

Timeline

Private Caregiver

Family carebear agency
08.2017 - 02.2024

Front Desk Receptionist

J & M Automotive
03.2014 - 03.2015

Restaurant Team Member

TGI Fridays
09.2009 - 07.2011

Server/Waiter

Maggie McFly's
06.2008 - 05.2012

Banquet Server

Aqua Turf Club
09.2004 - 03.2014

Some College (No Degree) - Computer Informational Systems

Post University

Some College (No Degree) - Human Services

Naugatuck Valley Community College

Some College (No Degree) - Hotel, Motel, And Restaurant Management

Johnson & Wales University

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Desirea Duda