Duane Thomas
Delray Beach,FL
Summary
Compassionate Pastor with ability to manage responsibilities efficiently and productively. Possess specialized skills in pastoral care, community outreach, and sermon development. Excel in communication, empathy, and leadership, ensuring effective ministry and positive community impact. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.*
Overview
23
23
years of professional experience
Work History
Pastor
St Mary's Methodist Church
Miami, FL
01.2010 - 12.2023
- Provided spiritual guidance and direction to church members.
- Developed weekly sermons and delivered them during Sunday services.
- Created discipleship programs for youth and adults.
- Organized special events such as weddings, baptisms, funerals.
- Led Bible study classes and facilitated small group discussions.
- Mentored new pastors and provided pastoral care when needed.
- Assisted with administrative tasks related to church operations such as managing budgets, scheduling staff meetings.
- Recruited volunteers for various ministries within the church.
- Facilitated conflict resolution among church members.
- Met with individuals seeking counseling or advice on personal matters.
- Established relationships with local businesses to benefit the congregation.
- Engaged in public speaking engagements at civic organizations or other churches.
- Provided oversight for all staff positions within the organization.
Customer Support Specialist
UPS Customer Center
Deerfield Beach, FL
10.2009 - 04.2016
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Performed regular follow-up calls to check on customer satisfaction levels.
School Administration Officer
Life Skills Center
Delray Beach, FL
08.2000 - 06.2009
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Located and attached appropriate files to incoming correspondence requiring replies.
- Greeted and assisted guests with visitor badges and escorted visitors to offices or meeting rooms.
- Managed department schedule by maintaining calendars, arranging meetings and organizing conferences.
- Received and processed referrals from within and outside office.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Developed and implemented procedures for the efficient operation of school administrative processes.
- Monitored, tracked and recorded student attendance data to ensure compliance with school policies.
- Organized meetings and events for staff, students and parents in collaboration with other members of the administration team.
- Answered incoming calls and responded to inquiries from staff, students, parents and external agencies in a professional manner.
- Processed applications for enrolment into the school in accordance with relevant legislation.
- Managed records associated with student admissions, transfers, withdrawals and absences.
- Prepared reports on student attendance information as required by school management.
- Provided support to teaching staff in relation to administrative tasks such as ordering supplies or preparing documents for meetings.
- Generated letters concerning student disciplinary matters based on established guidelines.
- Ensured that all relevant documentation was completed accurately prior to submission to authorized personnel.
- Provided advice and assistance on general enquiries from internal departments or external organizations.
- Liaised with IT personnel regarding any technical issues affecting software used by the administration department.
- Reviewed existing policies and procedures in order to recommend changes where necessary.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Education
Bachelor of Science - Christian Education
Liberty University
Lynchburg, VA12-2025
High School Diploma -
Atlantic High School
Delray Beach, FL06-1986
Some College (No Degree) - Aviation Management And Operations
Florida Memorial University
Opa-locka, FLSkills
- Inspirational leadership
- Staff Leadership
- Grief counseling
- Christian education
- Biblical Knowledge
- Teaching
- Organizational Leadership
- Crisis Management
- Community Service
Timeline
Pastor
St Mary's Methodist Church
01.2010 - 12.2023
Customer Support Specialist
UPS Customer Center
10.2009 - 04.2016
School Administration Officer
Life Skills Center
08.2000 - 06.2009
Bachelor of Science - Christian Education
Liberty University
High School Diploma -
Atlantic High School
Some College (No Degree) - Aviation Management And Operations
Florida Memorial University
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