Kayla Mitchell
Shelby,Ohio
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Third Street Health Clinic
Mansfield, OH
10.2022 - 11.2023
- Tracked important information in EMR Systems.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Completed all tasks in compliance with company policies and procedures.
- Developed strong working relationships with team members, fostering a positive work environment.
Customer Service Representative
Willard Comic Cloud
Willard, OH
11.2017 - 03.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Managed timely and effective replacement of damaged or missing products.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
State Tested Nursing Assistant
Shelby Pointe
Shelby, OH
08.2013 - 11.2017
- Transported patients between rooms and appointments or testing locations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Followed directions of licensed nurses to administer medications and treatments.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Upheld infection control and prevention policies across different patient-facing areas.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Served as an advocate for the well-being of elderly patients by recognizing signs of elder abuse or neglect and reporting concerns to appropriate authorities.
- Monitored vital signs regularly, reporting any abnormalities or concerns to nursing staff promptly for timely intervention.
- Improved patient care by providing compassionate and attentive assistance with daily living activities.
- Provided emotional support to patients and families during difficult times, demonstrating empathy and understanding.
- Excellent communication skills, both verbal and written.
Education
State Tested Nurse Aid -
Companions Of Ashland
Ashland, OH10.2023
High School Diploma -
Shelby High School
Shelby, OH06.2006
Skills
- Punctual and Reliable
- Time Management
- Work Prioritization
- CPR Certified
- Inpatient Care
- Epic Systems
- Medical Records Verification
- Customer Service
- Information documentation
- Appointment Scheduling
- Microsoft Office
- Insurance Verification
- HIPAA Guidelines
Timeline
Front Desk Receptionist
Third Street Health Clinic
10.2022 - 11.2023
Customer Service Representative
Willard Comic Cloud
11.2017 - 03.2020
State Tested Nursing Assistant
Shelby Pointe
08.2013 - 11.2017
State Tested Nurse Aid -
Companions Of Ashland
High School Diploma -
Shelby High School