Kayla Mitchell
Shelby,Ohio
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Third Street Health Clinic
10.2022 - 11.2023
- Tracked important information in EMR Systems.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Completed all tasks in compliance with company policies and procedures.
- Developed strong working relationships with team members, fostering a positive work environment.
Customer Service Representative
Willard Comic Cloud
11.2017 - 03.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Managed timely and effective replacement of damaged or missing products.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
State Tested Nursing Assistant
Shelby Pointe
08.2013 - 11.2017
- Transported patients between rooms and appointments or testing locations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Followed directions of licensed nurses to administer medications and treatments.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Upheld infection control and prevention policies across different patient-facing areas.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Served as an advocate for the well-being of elderly patients by recognizing signs of elder abuse or neglect and reporting concerns to appropriate authorities.
- Monitored vital signs regularly, reporting any abnormalities or concerns to nursing staff promptly for timely intervention.
- Improved patient care by providing compassionate and attentive assistance with daily living activities.
- Provided emotional support to patients and families during difficult times, demonstrating empathy and understanding.
- Excellent communication skills, both verbal and written.
Education
State Tested Nurse Aid -
Companions Of Ashland
Ashland, OH10.2023
High School Diploma -
Shelby High School
Shelby, OH06.2006
Skills
- Punctual and Reliable
- Time Management
- Work Prioritization
- CPR Certified
- Inpatient Care
- Epic Systems
- Medical Records Verification
- Customer Service
- Information documentation
- Appointment Scheduling
- Microsoft Office
- Insurance Verification
- HIPAA Guidelines
Timeline
Front Desk Receptionist
Third Street Health Clinic
10.2022 - 11.2023
Customer Service Representative
Willard Comic Cloud
11.2017 - 03.2020
State Tested Nursing Assistant
Shelby Pointe
08.2013 - 11.2017
State Tested Nurse Aid -
Companions Of Ashland
High School Diploma -
Shelby High School
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