Davina Montes
Director
Virginia Beach,Virginia
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Director
Horizon Shine Daycare, LLC
Virginia Beach, VA
04.2021 - Current
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Maintained accurate accounting of tuition and operating reports.
- Modernized instructional plans and educational approaches to enhance student learning.
- Stayed current on codes and guidelines to maintain compliant program operations in Virginia.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Recruited, hired and evaluated primary and supplemental staff and recommended personnel actions for programs and services.
Customer Service Specialist
QVC
Chesapeake, VA
06.2019 - 12.2020
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Described product highlights and benefits to help guide purchasing decisions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Administrative Assistant • Receptionist
Greenbrier Dodge
Chesapeake, VA
11.2017 - 06.2019
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Arranged rapid office equipment repair and maintenance with vendors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Organized weekly staff meetings and logged minutes for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Administrative Assistant
REM Services
Chesapeake, VA
04.2015 - 10.2017
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Scheduled office meetings and client appointments for staff teams.
- Handled client correspondence and tracked records to foster office efficiency.
Service Center Specialist
Sedgwick
Virginia Beach, Remote
02.2013 - 06.2015
- Managed large volume of medical claims on daily basis.
- Submitted electronic/paper claims documentation for timely filing.
- Evaluated accuracy and quality of data entered into agency management system.
- Responded to correspondence from insurance companies.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Reported policy changes and company conditions affecting customer satisfaction.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Organized clinical documentation, treatment plans, and referrals.
Education
Associate of Applied Science - Business Administration
Purdue Global University
02.2019 - 11.2021
Bachelor of Science - Early Childhood Administration
Purdue Global University
11.2021 - 11.2022
Skills
Verbal and written communication
Multitasking Abilities
Excellent written and oral communication
Customer Relations
Professional telephone demeanor
Creative problem solving
Recordkeeping strengths
Medical terminology knowledge
Administrative support
Timeline
Bachelor of Science - Early Childhood Administration
Purdue Global University
11.2021 - 11.2022
Director
Horizon Shine Daycare, LLC
04.2021 - Current
Customer Service Specialist
QVC
06.2019 - 12.2020
Associate of Applied Science - Business Administration
Purdue Global University
02.2019 - 11.2021
Administrative Assistant • Receptionist
Greenbrier Dodge
11.2017 - 06.2019
Administrative Assistant
REM Services
04.2015 - 10.2017
Service Center Specialist
Sedgwick
02.2013 - 06.2015