Davina Montes
Director
Virginia Beach,Virginia
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Director
Horizon Shine Daycare, LLC
Virginia Beach, VA
04.2021 - Current
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Maintained accurate accounting of tuition and operating reports.
- Modernized instructional plans and educational approaches to enhance student learning.
- Stayed current on codes and guidelines to maintain compliant program operations in Virginia.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Recruited, hired and evaluated primary and supplemental staff and recommended personnel actions for programs and services.
Customer Service Specialist
QVC
Chesapeake, VA
06.2019 - 12.2020
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Described product highlights and benefits to help guide purchasing decisions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Administrative Assistant • Receptionist
Greenbrier Dodge
Chesapeake, VA
11.2017 - 06.2019
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Arranged rapid office equipment repair and maintenance with vendors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Organized weekly staff meetings and logged minutes for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Administrative Assistant
REM Services
Chesapeake, VA
04.2015 - 10.2017
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Scheduled office meetings and client appointments for staff teams.
- Handled client correspondence and tracked records to foster office efficiency.
Service Center Specialist
Sedgwick
Virginia Beach, Remote
02.2013 - 06.2015
- Managed large volume of medical claims on daily basis.
- Submitted electronic/paper claims documentation for timely filing.
- Evaluated accuracy and quality of data entered into agency management system.
- Responded to correspondence from insurance companies.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Reported policy changes and company conditions affecting customer satisfaction.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Organized clinical documentation, treatment plans, and referrals.
Education
Associate of Applied Science - Business Administration
Purdue Global University
02.2019 - 11.2021
Bachelor of Science - Early Childhood Administration
Purdue Global University
11.2021 - 11.2022
Skills
Verbal and written communication
Timeline
Bachelor of Science - Early Childhood Administration
Purdue Global University
11.2021 - 11.2022
Director
Horizon Shine Daycare, LLC
04.2021 - Current
Customer Service Specialist
QVC
06.2019 - 12.2020
Associate of Applied Science - Business Administration
Purdue Global University
02.2019 - 11.2021
Administrative Assistant • Receptionist
Greenbrier Dodge
11.2017 - 06.2019
Administrative Assistant
REM Services
04.2015 - 10.2017
Service Center Specialist
Sedgwick
02.2013 - 06.2015
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