Angela M. Oliver
Ozark,AL.
Summary
Results driven, highly motivated, accomplished Account Executive with a passion for what I do.
Driving growth by identifying and developing sales leads to enhance business. Knowledgeable about multiple clinical sales markets. Skilled in cultivating productive customer relationships.
Engaging and personable; increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Distinct understanding and commitment to increasing sales for maximized company revenue. Knowledgeable about conflict resolution and solutions-oriented problem solving. Known for excellent customer service and great salesmanship.
Overview
17
17
years of professional experience
Work History
Account Executive- Physician Engagement
Care Access Research Organization
Boston, MA
01.2022 - Current
- Build and strengthen relationships with new and existing accounts to drive revenue growth.
- Prospected new clientele through networking, and canvassing referrals.
- New business development through qualifying Physicians leads, building relationships and executing strategic sales.
- Strengthen physician relationships with proactive and collaborative approach to managing needs.
- Negotiate sales deals with physicians and organization resulting in mutually beneficial agreements and cultivated relationships.
- Create and execute account strategies to present services to key decision makers.
- Present key decision-makers with new and updated account opportunities.
- Use target questions to discover insight on physician needs and requirements.
Clinical Liaison
Vital Care Specialty Pharmacy
Panama City, FL
08.2021 - 01.2022
- Exceeded sales goals, increased revenue and facilitated sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Advanced infusion sales experience helping providers care for patients in need of acute and chronic IV infusion therapies.
- Focus on patient populations requiring IVIG, Biologics and Alpha 1 antitrypsin deficiency therapies.
- Used consultative sales approach to understand and meet provider needs.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Followed up with customers after completed sales to assess satisfaction.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Engaged clients in deep, informational program discussions and presentations by providing value-added education and product benefits to grow product volume.
- Developed and implemented strategically sound business plans and tactical strategies.
- Managed in-office and field sales call activity to educate and influence providers while building product sales.
Field Nurse/Clinical Marketing Liaison
Encompass
Enterprise/Dothan , AL
06.2017 - 08.2021
- Educated family members and caregivers on patient care instructions.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
- Advocated for and strived to protect health, safety and rights of patient.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Managed patients recovering from medical or surgical procedures.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Account Executive- Chronic Management Division
PMO Specialty Pharmacy
Dothan, AL
12.2016 - 09.2017
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Managed sales cycle from first contact to established customer sale and maintained solid customer base.
- Contacted customers as issues arose to provide prompt resolutions.
- Identified client business needs by gaining understanding of goals, objectives and processes.
- Communicated between internal and external stakeholders, clients and vendors.
External Clinics Circulating Nurse
Southeast Health
Ozark, Al.
12.2015 - 12.2016
- Report directly to External Clinics Division Director
- Numerous internal and external job duties from clinical responsibilities to administrative to include all of SAMC external clinics in Dothan, Enterprise and Troy
- Travel to external clinics is required
- As a named Athena Super User by SAMC, required to train clinical staff on Athena software in all external clinics and to transition current Athena users from classic version to Streamline version (recent update)
- Attend meetings, webinars, and conference calls
- Upload employee files to OneNote (Microsoft Application)
- Colors on Parade/Mobile Paint and Body Shop –
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Team Lead
Thomas Home Health
04.2015 - 12.2016
- Assist
- Report directly to Team Lead for Insurance Specific Patients
- Numerous responsibilities required; to include field work with a focus mainly on administrative tasks
- Calls, making contact with patients/clients, follow up appts, calls to DME companies, etc
- Field work to include O2 Education, monitoring
- Diabetic education, medication reconciliation, medication education, med planning, etc
- Review of charts and documentation of all clinical staff to make certain Medicare and Medicaid guidelines were being met to ensure revenue was generated and company was in compliance
- Numerous Community Events, functions, galas, etc
- To be attended
- Community involvement emphasized heavily.
Marketing/Sales Representative
Short Final Aviation
Ozark, AL.
06.2011 - 04.2016
- Sales of Private pilot packages, flight reviews, flights for a cause, etc
- Advertised in local and surrounding area papers, magazines
- Numerous calls, emails, contacts made to generate interest in Flight
- Built and Maintained business relations with current and prospective clients
- Developed and Implemented regional sales program to surpass budget sales
- Identify and contact new potential clients
- Follow up on all quotes/past due accounts and accounts receivable
- Exercised Excellent customer service skills focusing on customer/client retention
- Focus on promotion of business within the community
Medicare Floor Staff Nurse
St. Andrews Bay Health and Rehab, Long Term Care
10.2014 - 03.2015
- Direct patient care of 25-30 patients per shift
- Proper Medication administration, wound care
- Rounding with physicians
- Transcription of physician orders, carrying out physician orders
- Patient assessments required for medicare reimbursement
Territory Field Nurse
Amedisys Home Health Care
Ozark, Ashford, Elba, Al.
11.2013 - 06.2014
- Direct In-home care to 45-50 patients per week
- Proper daily mileage accruement totals
- Meeting productivity
- Weekly meetings to report cases to director/clinical manager
- State survey readiness
- Numerous other duties
Medicare Rehab Nurse
Extendicare Rehab/Long Term Care
Dothan, Al.
04.2012 - 11.2013
- Worked PRN after leaving full, position
- Medicare floor staff nurse
- Direct patient care of 25-30 patients per shift
- Proper Medication administration, wound care
- Rounding with physicians
- Transcription of physician orders, carrying out physician orders
- Patient assessments required for medicare reimbursement Familiarity with Joint Commission requirements as well as state
- State survey readiness
- Educated family members and caregivers on patient care instructions.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
- Advocated for and strived to protect health, safety and rights of patient.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Administered different therapies and medications in line with physician orders and treatment plan.
Nurse Technician
NFCH
Chipley, Fl
12.2009 - 07.2011
- Maintained patient stability by checking vital signs and weight.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided prompt and accurate services such as CPR and first aid during emergencies.
- Provided personal hygiene assistance, giving baths and performing dress changes for patients.
Education
Bachelor of Science - Psychology
Troy State University
Troy Al05.2022
Nursing
George C Wallace Community College - Dothan
Dothan, AL12.2010
Skills
- TECHNOLOGY SKILLS
- CPSI
- American Electronic Charting
- Eldermark
- McKesson
- HomeCare Homebase
- Athena – Named Super User by SAMC for Training and Development
- EMAR/ETAR Applications
- Microsoft Office Proficient
- Quickbooks
- Customer presentations
- Relationship building and management
- Business development and planning
- Marketing strategy implementation
- Account oversight
- Systems and software programs
- Lead Generation
- Sales expertise
- Territory Management
- Contract Negotiation
- Customer rapport
- Goals and performance
- Sales Strategies
- Database Management
- Needs assessment
- Business Development
Timeline
Account Executive- Physician Engagement
Care Access Research Organization
01.2022 - Current
Clinical Liaison
Vital Care Specialty Pharmacy
08.2021 - 01.2022
Field Nurse/Clinical Marketing Liaison
Encompass
06.2017 - 08.2021
Account Executive- Chronic Management Division
PMO Specialty Pharmacy
12.2016 - 09.2017
External Clinics Circulating Nurse
Southeast Health
12.2015 - 12.2016
Team Lead
Thomas Home Health
04.2015 - 12.2016
Medicare Floor Staff Nurse
St. Andrews Bay Health and Rehab, Long Term Care
10.2014 - 03.2015
Territory Field Nurse
Amedisys Home Health Care
11.2013 - 06.2014
Medicare Rehab Nurse
Extendicare Rehab/Long Term Care
04.2012 - 11.2013
Marketing/Sales Representative
Short Final Aviation
06.2011 - 04.2016
Nurse Technician
NFCH
12.2009 - 07.2011
Bachelor of Science - Psychology
Troy State University
Nursing
George C Wallace Community College - Dothan